I don't usually buy online because I worry about fit. The size information helped me select something that worked. The pricing is phenomenal and I love the styles and colors. I ended up with 2 suits!
I ordered a swimsuit a month in advance I'd a booked holiday I received notification it had been dispatched but it didn't arrive in contacting the company I was advised there had been an outbreak? In their warehouse and it would be at least a month before my order would arrive I requested a full refund for which I am still awaiting because apparently the warehouse has to stop the order being dispatched I have been told to be patient but they took my money instantly knowing they couldn't fulfill the order BEWARE
Dear Sarah, please accept our sincere apology for bringing you an unpleasant shopping experience.
Firstly, we’re sincerely sorry that the unpleasant shopping experience. Please give me your order information, i will deal with this problem with you asap.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
If you need any further assistance, please contact us.
Did not realize you can not reac customer service by phone. Have been waiting 8 days for an update on status. Was supposed to ship in 3-7 days. No response to email sent regarding status. Not happy
We are sorry for the inconvenience caused to you, We will improve our service quality and strive to satisfy customers. I will solve your problem now.
So far everything is good! Just hope it does not take all summer to receive it! I still have not received my order! I got an email saying it was going to delivered but it has not arrived!
Dear Ann, we are sorry to see that this experience did not meet your expectations.
Your order have been Dispatch on Jun 7,2023 1:53:15 PM
You can track your order on https://www.walkonbeach.com/sales/guest/track/
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Thanks for your time and kind understanding.
So far everything is good! Just hope it does not take all summer to receive it!
I was a little worried about the long time line for shipping. A 9-18 day range is a little long. However, it did not even take 9 days! The suit is nicely made. Fit perfect.
Dear Pamela, thanks for your review.
Please note that the shipping efficiency showing on our website is calculated in business days. Business days are Monday-Friday, excluding public holidays. We are happy to help you track the order if you can provide us with your order number.
Walkonbeach offers three different Shipping method, including Free Shipping+Standard Shipping+Express Shipping.
WalkOnBeach strives to make excellent products as consistent as pictures and with a nice fit. We’ll keep working hard and live up to your expectation.
Excellent style However the tops were too small. There were no instructions on how to return. I am emailing you and the WalkOnBeach to try and figure this out.
Dear Molly, please accept our sincere apology for bringing you an unpleasant shopping experience.
Thank you for shopping on walkonbeach.com.
Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
Please don't ship to any 'return address' printed in the package bag you received. (that's not our address).
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Ordering was easy and convenient. I did get a small discount. The shipping was some what slow. However, the swimsuit was exactly what I wanted, at a reasonable price.
Dear Remy, thank you for taking the time to leave us a nice review!
We are committed to providing efficient logistics service for all of our customers. Our shipping carriers do perform better than we expected sometimes. What's more, WalkOnBeach strives to offer quality and stylish swimwear with nice fit. Glad to know we have met your expectation! Your recognition of our products and service is our driving force. We will keep working hard to provide you with a better shopping experience in the future.
Thank you again for your support! If you need any further assistance, please contact us.
I got the sizes that I normally get in regular womens sizes and they fit like a small or medium. They were a large.
Dear Brooke, thank you for reaching out to us regarding the sizing issue you encountered with our products.
We sincerely apologize for any inconvenience this may have caused you. Ensuring the accuracy and consistency of our sizing is a top priority for us, and we take your feedback very seriously.
To assist you further, could you please provide us with more details about the specific sizing discrepancy you experienced? This will help us investigate the issue thoroughly and take appropriate measures to address it.
Additionally, if you would like to exchange the item for a different size or receive a refund, please let us know, and we will be more than happy to assist you with that process.
Once again, we apologize for any inconvenience, and we appreciate your patience and understanding as we work to resolve this matter for you.
It was very easy to use and seemed to have lots of choices in different sizes.
Dear Lavanya, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
I love walkonbeach! The website is so easy to use. Scroll the pictures and choose the size. The sizes actually fit the way they are supposed to.
Dear April, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
Easy and informative.
Reviews made it easy for me to make a decision.
Was concerned about sizing, chart and reviews helped with this and it is perfect.
Hi, thank you for taking the time to share your experience at our shop.It is our responsibility to provide convenience to customers. We are very satisfied with your recognition of our services, and look forward to our swimsuits will also satisfy you.
Easy and informative.
Reviews made it easy for me to make a decision.
Overall fine experience but some of the links like size etc info didn't work. Product quality isn't as good as I was expecting and the look isn't as good as in the picture
Dear Angelina, thank you for taking the time to share your experience at our shop.
Firstly, we’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
If you need any further assistance, please contact us.
Overall good experience but some of the links like size etc info didn't work.
Lots of lovely swimwear to choose from. Hard to decide what to get.
I chose the polka dot shirring cross front sweetheart neck and purple tropical print scoop neck tankini
Dear Merril, many thanks for your recognition of our products and service.
Our quality-inspection team follows strict quality check to ensure each product can meet the requirements of customers. We feel regretful that one of the suits didn't work for you. The fit varies slightly for different styles. We will feed back to relevant department and work hard to optimize our design as well as size guide. There are different country sizes in our size guide for your reference.
Furthermore, as a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify and shorten the return process and meet different demands from our customers. Glad to know that works.
If you need any further assistance, please contact us.
So far ŵell below average. Goods still not delivered even though the vendor has rèquesred my review. Would prefer PayPal option for consumer protection.
Dear Annette, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
For issues concerning orders and purchase, please contact: service@walkonbeach.com
Thank you for bringing this matter to our attention. We value your business and are dedicated to
Chased up delivery twice, now quoting tracking number and saying " item despatched" but no update in 5 days will have to consider cancelling order try Amazon instead!
Dear kevin, sincerely sorry for the unpleasant shopping experience! We will keep working hard to offer better service.
Please note that the shipping efficiency showing on our website is calculated in business days. Business days are Monday-Friday, excluding public holidays. We are happy to help you track the order if you can provide us with your order number.
Walkonbeach offers three different Shipping method, including Free Shipping+Standard Shipping+Express Shipping.
WalkOnBeach strives to make excellent products as consistent as pictures and with a nice fit. We’ll keep working hard and live up to your expectation.
I never received my order. Very frustrated! Received notice of delivery and then said address was incomplete could not track package
Dear Paula, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Great customer service! The quality of the suit is excellent and I am so glad I took a chance on WalkonBeach. I will be a customer in the future because they have great suits & beachwear.
Dear Dee, thanks for placing your trust in us.
We are thrilled that you found nice swimsuits at WalkOnBeach. We use high quality material and we always keep abreast with the latest fashion styles. Besides, we have spent years perfecting the fit for diverse body types. If the swimsuits do not fit, we usually offer several options for return/exchange, to simplify the process and meet different demands from our customers. Our customer service team works hard to help all of our customers solve their problems in a timely manner.
It is our pleasure to have your recommendation. We will keep presenting better products and service in the future.
Great experience and product, however online there was a PayPal symbol at the bottom of the checkout page but did not offer Paypal as a payment option.
Dear Lynda, thanks for your review.
Our payment methods are being updated recently and we will provide you with more payment methods in the future.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
If you need any further assistance, please contact us.
Great except it had a PayPal symbol at the bottom of the checkout page but did not off Paypal as a payment option.
Bathing suits fit great and I ordered ttwo for the great pricing. They were shipped quickly also. The pictures are just like they are in the online pictures too. 😊
Dear Barbara, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
The suit looked different on the model and not so great in person. I like to exchange for another xs please?
Dear Anita, please accept our sincere apology for bringing you an unpleasant shopping experience.
Thank you for shopping on walkonbeach.com.
Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
Please don't ship to any 'return address' printed in the package bag you received. (that's not our address).
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Overview
WalkOnBeach has a rating of 3 stars from 390 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WalkOnBeach most frequently mention customer service, credit card and return address. WalkOnBeach ranks 15th among Swimwear sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amy, thank you for your feedback and your lovely words about our bathing suits and customer service.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.