First, the suit, my normal size was huge. Then comes the horrible return policy which is all on your dime. Hate this truly bad company.
I received my WalkOnBeach order today. It took 12 days to receive in Canada, which is the lesser end of the expected delivery time. There were no additional duty fees. I ordered 2 Tankinis sets and a Surf Tankini Set. The 3 sets are exactly as shown on the website and are of excellent quality. I am 60 years old and I am very active... love to scuba dive, kayak, canoe camp so tankinis are perfect! And nicer when one needs to take a pee without taking it all off, ha ha ha! I have been ordering bathing suits from Victoria Secret for more than 25 years but their tankini selection is fairly limited. I ordered 2 one piece suits in large from VS at Christmas time and the WalkOnBeach sets are of equal quality and fit the same. I take size 12 because of my bust and they all fit great. Because of some of the reviews of WalkOnBeach I read after ordering, I became concerned re: quality and size charts and the stated difficulty in returning items. I was unable to track the order until Canadian customs had cleared it 2 days ago. I was somewhat concerned with not knowing where the order was shipped from. I was actually thinking that buying beach wear at a third of the price was too good to be true! But NO, not now that I have received the order. I will be ordering again soon before a good thing does comes to an end. I hope this is helpful and that you have just as positive an experience as I.
Dear Vida, thanks for the 5-star review.
It's nice to know that you found nice swimsuits at a good price from WalkOnBeach. We are striving to make excellent products with competitive price. Our customer service team works hard to help all of our customers solve their problems in a timely manner. Moreover, WalkOnBeach usually offers several options for return/exchange, to simplify the return process and meet different demands from our customers. Glad to know that you loved the overall experience.
We do dedicate ourselves to put customer satisfaction as a top priority and we are also working hard to ensure every customer get packages within the promised time limitation. In addition, WalkOnBeach aims to provide customers with products of beautiful style and affordable price.
If you need any further assistance, please contact us.
The ordering process was easy and the delivery came within the time promised. I was happy with the overall experience and the quality of the suit. They just run very small and short-waisted.
Dear Alesia, thanks for the 5-star review.
It's nice to know that you found nice swimsuits at a good price from WalkOnBeach. We are striving to make excellent products with competitive price. Our customer service team works hard to help all of our customers solve their problems in a timely manner. Moreover, WalkOnBeach usually offers several options for return/exchange, to simplify the return process and meet different demands from our customers. Glad to know that you loved the overall experience.
We do dedicate ourselves to put customer satisfaction as a top priority and we are also working hard to ensure every customer get packages within the promised time limitation. In addition, WalkOnBeach aims to provide customers with products of beautiful style and affordable price.
If you need any further assistance, please contact us.
I was very pleased with the easy transaction and the quality of the tankini. My wife loves the fit and style of the square neck tankini. Thanks again!
Dear William, your liking makes us honored. We still have a lot of swimsuits that are constantly being updated. You can always pay attention to our website. I believe that there are more swimsuits that are more suitable for you waiting for you to discover, and we look forward to finding a swimsuit that suits you!
So many cute options! I had to order 3! I loved them all. On suit was too big & it was easy to get that sorted out.
Dear Connie, thank you for reaching out to us regarding the sizing issue you encountered with our products.
We sincerely apologize for any inconvenience this may have caused you. Ensuring the accuracy and consistency of our sizing is a top priority for us, and we take your feedback very seriously.
To assist you further, could you please provide us with more details about the specific sizing discrepancy you experienced? This will help us investigate the issue thoroughly and take appropriate measures to address it.
Additionally, if you would like to exchange the item for a different size or receive a refund, please let us know, and we will be more than happy to assist you with that process.
Once again, we apologize for any inconvenience, and we appreciate your patience and understanding as we work to resolve this matter for you.
Do not use this site. They could charge you $50 to ship a bathing suit. It is in small print.
And you can't return the item without paying shipping!
Dear Michele, sincerely sorry for the unpleasant shopping experience!
United States
Standard Shipping US$12.99 9-18 Business Days
Express Shipping US$23.99 3-7 Business Days
Free Shipping for orders over US$79.00
Please kindly note: shipping to New Jersey, Puerto Rico and Virgin Islands will cost a high shipping fee(US$49.99)
Purchased two swimsuits, neither were as pictured. Hassle to return, never received refund. No good number to talk with anyone.
Dear Diane, thank you for your review.
We received your complaint and we are really sorry to bring you all the unhappy experience. We are sorry for the inconvenience caused to you, We will improve our service quality and strive to satisfy customers.
Have a nice day~
Shopping was relatively easy. The suit and skirt were not quite as cute in person. Better on the rack.
Dear Trace, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Great swimwear, but not all the items fitted. I am waiting for return confirmation, so I can give a positive review of the process
Dear alison, we are sorry to see that this experience did not meet your expectations.
Can you give me your order information? We will deal with the return asap.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers’ requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
For issues concerning orders and purchase, please contact: service@walkonbeach.com. Please contact with We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Thanks for your time and kind understanding.
Returning two didn't like. Kept one because I really liked it
Dear Emily, please accept our sincere apology for bringing you an unpleasant shopping experience.
We're sorry to hear that you are not satisfied with the clothes you received. We strive to ensure that our customers are happy with their purchases, and we would like to make this right for you. Could you please provide more details on what you didn't like about the clothes? This information will help us improve our products and services. Additionally, we can discuss options such as an exchange or return to ensure you are completely satisfied.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Wish there were more color options for each suit. And it would be so helpful to see more reviews of the items!
Thank you for your love, we will continue to update the styles of our swimsuits, provide customers with more choices, and look forward to seeing you next time. Hope you will find other favorite swimsuits.
Wish there were more color options for each suit. And it would be so helpful to see more reviews of the items!
I finally got my order and they are too small. I have sent many bee quest to return for a larger size and NO response.
Hi Valerie, sorry that our customer service has not met your expectation.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Thanks for your time and kind understanding.
They are so cute. I hope they fit. I have never ordered from here before. I am excited to get them.
I had to return some items because they were too small but I quickly placed the order for the right size.
Dear Stacie, please accept our sincere apology for bringing you an unpleasant shopping experience.
Thank you for shopping on walkonbeach.com.
Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
Please don't ship to any 'return address' printed in the package bag you received. (that's not our address).
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Shopping for this swimsuit was easy. But why is being shipped to my husband's name not mine? Item should be sent to Deborah Connolly not John.
Dear Deborah, thank you for taking the time to review your experience.
Walkonbeach offers three different Shipping method, including Free Shipping+Standard Shipping+Express Shipping.
Please note that the shipping efficiency showing on our website is calculated in business days. Business days are Monday-Friday, excluding public holidays. We are happy to help you track the order if you can provide us with your order number.
We are striving for better quality and product performance. Our design department works hard to make swimsuits as consistent as the size guide and picture. Some swimsuits would have a different fit for different body shapes. We regret to know that the swimsuits did not fit you. We will do our best to optimize the size guide and hope it can be more helpful soon.
If you need any further assistance, please contact us.
Have been looking at every site selling bathing suits. This one is very easy to navigate and the suits look really good and not frumpy.
Dear Jane, thanks for placing your trust in us.
We are thrilled that you found nice swimsuits at WalkOnBeach. We use high quality material and we always keep abreast with the latest fashion styles. Besides, we have spent years perfecting the fit for diverse body types. If the swimsuits do not fit, we usually offer several options for return/exchange, to simplify the process and meet different demands from our customers. Our customer service team works hard to help all of our customers solve their problems in a timely manner.
It is our pleasure to have your recommendation. We will keep presenting better products and service in the future.
Lovely variety and easy to order, although the description did not say they were bikini bottoms as I would have preferred them to be more waisted.
Dear Jeanette, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
I found what I wanted and then I didn't have to look anymore because the price was right.
Dear Linda, we are truely grateful for your 5-star rating!
That's how much your review means to us all. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right.
WalkOnBeach strives to offer efficient logistcs services. Glad to know we have met your expectation! WalkOnBeach is also committed to providing quality products with nice fit. Your recognition of our products and fit is greatly appreciated. We will keep up the good work and provide better products and service in the future. Come back and visit our website again soon!
If you need any further assistance, please contact us.
Easy to use website. Nice styles. A little small but not bad. Hope to loose a few lbs then it will fit
Dear Debbie, we are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
When you're asking about sizing, we love to help! It really helps if you can share details like your height, weight, and measurements, so we can suggest the perfect fit for you. We've got these cool size guides that make it super easy to pick the right size based on what you tell us. And hey, don't worry—if the size isn't spot-on, our return policy's got your back for easy exchanges or returns. Anything else you need help with, just let us know!
If you need any further assistance, please contact us.
Horrible company. I have emailed 5 times and have not received information on my return request. I intend to go to the better business bureau
Hi, sincerely apologize for your inconvenience. We are very sorry that we did not satisfy you in customer service. We will continue to improve and be able to respond to your needs in a timely manner. We look forward to our swimsuits to satisfy you!
Overall rating swim suit review I have been review successful please check it is complete and then we have
Dear Mannir, thank you for taking the time to share your experience.
Your recognition of our swimsuit and products is greatly appreciated. We are sorry to know the swimsuit didn't fit you well. You can check the size guide on our product page. This will help you pick what size is best for your body type. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
For issues concerning orders and purchase, please contact: service@walkonbeach.com. We will reply to you within 1 business day if you send us the e-mail. Please e-mail us if you have any questions about us. It's the most efficient way to get problems solved.
Looking forward to being of service to you again in the future.
Overview
WalkOnBeach has a rating of 3 stars from 390 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WalkOnBeach most frequently mention customer service, credit card and return address. WalkOnBeach ranks 15th among Swimwear sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Rhonda, Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our customer service. Your feedback is invaluable to us as we continually strive to improve and provide the best service possible.
Please know that we take your concerns seriously, and we are committed to addressing them promptly. We will investigate the issues you've raised and take appropriate measures to ensure that similar incidents do not occur in the future.
If there's anything specific you would like to share or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for your understanding and patience as we work to resolve this matter.