It was very easy to order and lots of styles to choose from. However there was no size chart so the top of my tankini is smaller than I would like.
Easy to maneuver through, not difficult to pick out bathing suits because everything was matched as a set.
Dear Patrice, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I placed an order mid May and have never received it nor an email saying it's shipped and no reply to my email querying it's whereabouts!
Please give me your order email, i will check for you，You can rest assured that we are a regular compan！ Anybody who says do not get their return, please let me know.
I was very pleased with the order communication and the speed of delivery. One of my items was out of stock so am waiting for the credit.
Dear Jennifer, thank you for taking the time to give us feedback.
We are striving to achieve better quality and product performance. In order to meet customers' demands, we are working hard to provide more options in styles and designs for diverse body types. We regret to know that suits did not fit you well. We will definitely share your feedback with our relevant department and do our best to optimize our design.
It is our pleasure to provide great service to our valued customers. When we receive the return requests, we usually provide several options for return/exchange to simplify the process. Our customer service team is also working hard to help all of our customers solve their problems in a timely manner. Glad to know that you are satisfied with the overall experience.
Looking forward to being of service to you again in the future.
If item is out of stock it should tell you right away or at least send an email telling you that it is not available.
Dear Donna, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
First time on your site. Easy to navigate. Fits were the right size. Tops were good quality. Bottoms were not
Dear Rebecca, thank you for taking the time to give us feedback.
We are striving to achieve better quality and product performance. In order to meet customers' demands, we are working hard to provide more options in styles and designs for diverse body types. We regret to know that suits did not fit you well. We will definitely share your feedback with our relevant department and do our best to optimize our design.
It is our pleasure to provide great service to our valued customers. When we receive the return requests, we usually provide several options for return/exchange to simplify the process. Our customer service team is also working hard to help all of our customers solve their problems in a timely manner. Glad to know that you are satisfied with the overall experience.
Looking forward to being of service to you again in the future.
The website was easy to navigate and the swimwear looks nice. My swimwear just arrived today so I hope the quality is as good as the website says.
Dear Sharon, we are truely grateful for your 5-star rating!
That's how much your review means to us all. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right.
WalkOnBeach strives to offer efficient logistcs services. Glad to know we have met your expectation! WalkOnBeach is also committed to providing quality products with nice fit. Your recognition of our products and fit is greatly appreciated. We will keep up the good work and provide better products and service in the future. Come back and visit our website again soon!
If you need any further assistance, please contact us.
Loved the first suit I got a few weeks ago!
Just got my second suit. Delivered fast. Cute print and quality.
Dear Gregory, thank you for continually placing your trust in us and for taking the time to review your experience.
We take the quality of our suits very seriously. Our production department also works hard to make swimsuits as consistent as the size guide. It’s glad to know we hit the mark for you. What’s more, there are lots of different designs for swimsuits on our website. If you ever have any queries when buying from us, please do feel free to get in touch to discuss. We're always here to help.
Thank you again for your support! If you need any further assistance, please contact us.
ONe of the suits was OOS...
They sent an email to choose another or cancel.
Chose another.
Need to return it.
Dear Nicolette, please accept our sincere apology for bringing you an unpleasant shopping experience.
Thank you for shopping on walkonbeach.com.
Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
Please don't ship to any 'return address' printed in the package bag you received. (that's not our address).
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
I could not find information on what country or location this business is located
Where is my order shipping from?.
This is important to me.
Dear Kelli, thank you for your feedback.
We’re an online store based in US. Except the warehouse in US, we do have other warehouses elsewhere like China. Meanwhile, we stick to uniform standard to guarantee the quality, no matter where the suits come from.
Thank you again for your support! If you need any further assistance, please contact us.
ApplePay didn't work. Making me question the legitimacy of this site. When I finally used another payment method they didn't deliver the product.
Dear Yorkis, thanks for letting us know the issue and sorry that our service has not met your expectation.
We find that you have successfully placed an order on our website using Google or Apple Pay. The order number is WOB230625004751944. The order time is Jun 24,2023 9:04:16 PM.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
My bikini was supposed to be red, but it is very BROWN! I hate brown and would never wear it, so very disappointed!
Dear Susan, we are sincerely sorry to hear you feel this way.
It is our pleasure to provide great service to our valued customers. We regret to know that some of your swimsuits did not fit. We will feed back to relevant department and make improvements. We are also working hard to provide more options in styles and designs for diverse body types. As a company aiming to offer the best service to all customers, WalkOnBeach usually provides several options for return/exchange, to simplify the process and meet different demands from our customers. We are glad that your are satisfied with our return policy.
Please tell me your order email, or email to service@walkonbeach.com, we will solve this problem for you asap.
Thank you again for your support! If you need any further assistance, please contact us.
I have been trying to return and reorder for 6 weeks and different instructions each time, haven't received my reorder yet or refund yet
Hi Adell, sorry that our customer service has not met your expectation.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Thanks for your time and kind understanding.
I have been trying to return and reorder for 6 weeks and different instructions each time
Easy to navigate site, excellent choices and variety to choose from. I purchased 2 different styles and love both.
Dear Cheryl, we are truely grateful for your review!
That's how much your review means to us all. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right.
WalkOnBeach strives to offer efficient logistcs services. Glad to know we have met your expectation! WalkOnBeach is also committed to providing quality products with nice fit. Your recognition of our products and fit is greatly appreciated. We will keep up the good work and provide better products and service in the future. Come back and visit our website again soon!
If you need any further assistance, please contact us.
I found the bathingsuit I wanted in the exact color(pink), and style I was looking for. So many beautifull choices.
Dear Candy, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Rubbish website, poor quality, not as it looks on the website, no receipt or returns in the bag and no one to contact!
Dear Melindy, thank you for taking the time to give us feedback.
We are striving to achieve better quality and product performance. In order to meet customers' demands, we are working hard to provide more options in styles and designs for diverse body types. We regret to know that suits did not fit you well. We will definitely share your feedback with our relevant department and do our best to optimize our design.
It is our pleasure to provide great service to our valued customers. When we receive the return requests, we usually provide several options for return/exchange to simplify the process. Our customer service team is also working hard to help all of our customers solve their problems in a timely manner. Glad to know that you are satisfied with the overall experience.
Sorry that we don't put return labels within packages currently as we stated on our website. And to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. What's more, only with the necessary information as requested can we fulfill the refund. We would always try our best to optimize the procedure. We will keep making progress and presenting better products and services in the future.
Looking forward to being of service to you again in the future.
Very unhappy with this site since I never received the products ordered.I was really looking forward to these new styles.
Dear Linda, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Very easy. I like how you can sort and while searching for the right products. I like the variety and designs. I think I'll be back again.
Dear Agnes, thank you for taking the time to give us feedback.
Our design department works hard to make swimsuits as consistent as the size guide, which is based on the average customers' body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, you can contact our customer service for some advice. Your feedback means a lot to our entire team. We will try our best to optimize the size guide and hope it can be more helpful soon.
If you need any further assistance, please contact us.
The suit was not what I expected in the color and I decided to return it. Also, I am between sizes and this was a little big.
Dear Low, thank you for the great review and for sharing your shopping experience.
Due to the recent surge in oil prices, the shipping cost of swimsuits has risen. Sorry for the inconvenience caused.
Moreover, to meet different demands of our customers, we offer several shipping methods in many countries. Please kindly note the shipping efficiency shown on our website is calculated in business days.
Thank you again for your support! If you need any further assistance, please contact us.
Great pictures and descriptions. Simple to check out yet the size chart is a little off. The swimming suit is a little too large
Dear Michelle, thank you for your great review and support.
It’s glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Overview
WalkOnBeach has a rating of 3 stars from 390 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WalkOnBeach most frequently mention customer service, credit card and return address. WalkOnBeach ranks 15th among Swimwear sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Roxanne, thank you for being a loyal customer of WalkOnBeach and we really appreciate your 5-star rating.
We are striving to achieve better quality and product performance. Our size guide is based on lots of research and accurate measurement. Most of our size are true to size, but some swimsuits would have a different fit for different body shapes. If you are not sure about the size, you can contact our customer service team. We’d be more than glad to offer customized suggestions.
In addition, we have different shipping methods for different countries, and the detailed shipping policy can be found on the “delivery” page of our website.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
Thank you again for your support! If you need any further assistance, please contact us.