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Nikki G.

Contributor Level

Total Points
80

1 Review by Nikki

  • WalkOnBeach

1/18/22

I ordered two swimsuits on 12/6 and payed for them with PayPal. It's 12/18 and I haven't received a receipt or an order confirmation from WalkOnBeach. I'm thinking this company is a scam.

Service
Value
Shipping
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WalkOnBeach S. – WalkOnBeach Rep

Dear Nikki, please accept our sincere apology for bringing you an unpleasant shopping experience.

This is customer service from WalkOnBeach Team. On behalf of WalkOnBeach, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. We have known your main complaint and we are sorry to bring you all the inconvenience.

1. For the delivery time. We are sorry for the confusion but your order was sent timely after being completed. Please note nearly each of our product is made to order. Usually it takes 15-18 days to prepare your order and 5-8 days only refers to the shipping time. You can check the information on the product page. Your understanding will be highly appreciated.

2. For the return, we are glad to accept your return. We have reported your problem to our relative customer service department. They will contact you soon. Please remember to check your email.

3. Please give your order number, so that we can check your order for you. More information you also can choose service@walkonbeach.com

Thank you for your time and patience.

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