WARNING: DO NOT PURCHASE MERCHANDISE FROM THIS WEBSITE
I purchased 2 swimsuits from this company which appeared identical to the exact same swimsuits from Boston Proper (same models, same photos). This an overseas drop ship company. I received the merchandise with NO TAGS at all, loose threads everywhere, inferior material, and off sizing. This is knock-off merchandise. I emailed them 4 times for a return authorization, provided 6 pictures, and they have ceased communications. STAY AWAY AND BUY ELSEWHERE!
Order placed 3 weeks ago…nothing received. I keep trying to track the shipment with the info they sent. Not updated since the order was placed. Either a scam or poorly managed.
Dear Sammye, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We are deeply sorry for the inconvenience caused to you. I have contacted our customer service staff as soon as possible, and the staff reported that they have sent you an email, explaining in detail the reasons for the logistics delay and promising that you will receive the product in about 3 days. Our company has shipped the goods the day after you purchased them, but you were unable to receive the goods due to logistics reasons.
We apologize again. If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Would like more detail on the descriptions. More photos, too.
Also, this company makes it very difficult to make a return. I will avoid them in the future.
Dear Carol, we are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
It's nice to know that you found nice swimsuits at a good price from WalkOnBeach. We are striving to make excellent products with competitive price. Our customer service team works hard to help all of our customers solve their problems in a timely manner. Moreover, WalkOnBeach usually offers several options for return/exchange, to simplify the return process and meet different demands from our customers. Glad to know that you loved the overall experience.
We do dedicate ourselves to put customer satisfaction as a top priority and we are also working hard to ensure every customer get packages within the promised time limitation. In addition, WalkOnBeach aims to provide customers with products of beautiful style and affordable price.
Could you please provide your order information? I will contact customer service to handle the refund issue for you? If you need any further assistance, please contact us.
Would like more detail on the descriptions. More photos, too.
I bought 3 bathing suits same style because it was the same style that I have which I love, but I am extremely disappointed with this purchase because these ones are very poorly made. I'd like to return them.
Dear Shirley, thank you for bringing this to our attention. We sincerely apologize for any discrepancy you've noticed between our garments and the model images.
Ensuring our products meet our customers' expectations is of utmost importance to us. We appreciate your feedback and will certainly investigate this matter further to address any inconsistencies.
If you have any specific concerns or would like to provide more details, please feel free to share them with us. We are committed to ensuring your satisfaction with our products.
Thank you for your understanding and patience.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Read trust pilot reviews before ordering, I can guarantee after reading all of those reviews, including mine and my total horror of an experience, that you wouldn't order from this company. Total scam!
Dear Debra, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
The first time ever shopping with this site and I would absolutely recommend. Loved every single suit I received. Fit, fabric, and price were fantastic. Will absolutely be ordering from this company again.
Dear Deb, thank you for the great review and for sharing your shopping experience.
Firstly, we are glad to hear that you are satisfied with our swimsuits. WalkOnBeach aims to provide customers with nice design and high quality products. We take every single customer seriously and are also committed to providing all WalkOnBeach customers with comfortable fit and secure design which meets customers' needs.
Secondly, we are also glad to hear your recognition of our return policy. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works.
Thank you again for your support! If you need any further assistance, please contact us.
I was saddened to find that the bra inserts didn't even cover my ladies even though the size fit perfectly everywhere else. The shoulder straps which cannot adjust were far too short for me. I did order one bathing suite with adjustable straps but even in that suite the bra insert sits up too high. Now the dilemma is what to do with the suits as I have to pay the shipping to return them to the USA.
If you are not taller than 5' 8 you should be good.
Dear Cynthia, thank you for bringing this to our attention. We sincerely apologize for any discrepancy you've noticed between our garments and the model images.
Ensuring our products meet our customers' expectations is of utmost importance to us. We appreciate your feedback and will certainly investigate this matter further to address any inconsistencies.
If you have any specific concerns or would like to provide more details, please feel free to share them with us. We are committed to ensuring your satisfaction with our products.
Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
Please don't ship to any 'return address' printed in the package bag you received. (that's not our address).
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
I ordered three items and then read some review a talking about what a scam it is. I canceled my order SIX minutes after ordering and they offered a worthless "we'll see what we can do" and then did not make an effort to stop the order. 18 hours later it is "shipped" and no further response from them. I will be disputing with my credit card company, so I advise everyone stays away from this scam! I cannot comment on the quality, if anything ever shows up.
Dear Emily, sincerely sorry for the unpleasant shopping experience!
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Website was easy to use.shipping took forever. Finally got the swimsuits and they are designed to fit a body with no boobs or butt. The tops had cheap pads instead of a full bra. The bottoms panties were cut so tiny (size L) that they would have cut the insides of my legs. Will be returning for refund.
Dear Cindy, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Website was easy to use, easy to find returns & shipping information, product arrived sooner than expected. Can't believe how reasonably priced these bathing suits are and a huge selection. The two I selected are extremely well made, great quality fabric and fit really well, not too clingy and the bottoms give good coverage but still stylish. I would highly recommend giving it a try - I got two bathing suits including shipping for what I may have paid for one elsewhere.
Dear Tracy, really glad to know you love WalkOnBeach swimsuits and website.
We are striving to achieve better quality and product performance. Our size guide is based on lots of research and accurate measurement. Most of our size are true to size, but some swimsuits would have a different fit for different body shapes. If you are not sure about the size, you can contact our customer service team. We’d be more than glad to offer customized suggestions.
In addition, we have different shipping methods for different countries, and the detailed shipping policy can be found on the “delivery” page of our website.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
Thank you again for your support! If you need any further assistance, please contact us.
Great website! The products I ordered shipped in 10 days. The items were nicely made with usual swim suit material. Unfortunately the did not fit my body, I am 5' 3" and weigh 140# lI ordered size Large.
I ended up having to return them.
Dear Julie, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I ordered several swim suits and am so disappointed they were never delivered. I contacted Walk On The Beach Customer Support at the email provided. I did not receive a response. I also tried to track the order, but it just says it's in transit. It's been almost 3 weeks. Very disappointed.
Dear Catherine, please accept our sincere apology for bringing you an unpleasant shopping experience.
You have an order on Jun 17,2023 12:01:47 PM
We have been Dispatched on Jun 18,2023 1:47:50 PM
You can track your order on https://www.walkonbeach.com/sales/guest/track/
It's have been 10 days not 3 weeks.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Easy to navigate website. Appreciated the reviews and product descriptions.
I just received the 4 swim suits I ordered. I am requesting a return. They either do not fit correctly or are too revealing. The company requested pictures of crotch sticker and is making it difficult to return. I don't want them and they take days to respond to each email.
Amy
Dear Amy, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers’ requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
Beautiful options for the "mature woman".
Placed order for 3 swimsuits 1/1/2024. 2 have been in "shipping" mode since 1/7/2024 however, tracking number isn't tracking anything yet (1/18/2024), Being charged for all 3 suits but one is out of stock (still being charged for it though). I can still go to the website, pull up the "out of stock swimsuit" and order it? Requested that the entire order be cancelled but Crystal keeps telling me the order has already shipped. Pretty poor way to run a business.
Dear Stacey, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
1st time ordering. I ordered 2 tankinis. They are of great quality. I had to send them back because they were too small. Shipping costs for receiving and sending them back was over $20. I would order a size up because they do run small
Dear Linda, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
Once again, we appreciate your feedback and look forward to serving you better in the future.
Considering I have shopped and tried swimmers on and don't like them these are true to size. When you are tall and a big frame these are flattering. Great variety, good sizing love the style choice. Very happy with my choices.
Dear Sharon, thank you for your kind review.
Your affirmation is our greatest encouragement, and please kindly understand that almost all the items on our website are made to order, so it will take 9 - 16 days to prepare the order. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered 2 swimsuits for my vacation. 2 weeks later the items still had not shipped so I told them to cancel my order as there was no way I would receive them in time. More than a month after cancelling and I still don't have a refund and the website says my order is still being prepared for shipping. I will be disputing this with my credit card company if that is the only way to get my money back.
Dear Cynthia, we are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
Can you give me your order number? We will check the order asap.
For issues concerning orders and purchase, please contact: service@walkonbeach.com
We promise that every request from our customers via email will be responded to within 24 hours, and every request via chat will be responded to in a few minutes.
If you need any further assistance, please contact us.
Communication was fast. Now we see how long it takes to arrive. That was my first comment. Now the bathing suit has arrived and it was quicker than I expected. (Approximately 9 days and I live in Northern Maine). Very pleased.
Dear June, we really appreciate you taking the time to share your feedback and being so open with us. Really glad to know you love WalkOnBeach swimsuits. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Glad to know we hit the mark for you.
Moreover, to meet different demands of our customers, we offer several shipping methods in many countries. Please kindly note the shipping efficiency shown on our website is calculated in business days.
Thank you again for your support! If you need any further assistance, please contact us.
I bought 3 suits, 2 worked great and nice quality. The one piece I need to send back. The response time is terrible and I have yet to receive the return address. Why can't they just post it on their website, they post the return policy, just give me the address so I can return and get a refund. I won't buy from them
Again- too much of a problem with returns. Shouldn't be this difficult. If you're certain of your size then you will be happy with the bathing suits. They are nice.
Hi Jenny, thanks for letting us know the issue and sorry that our service has not met your expectation.
We are striving to achieve better quality and product performance. Our size guide is based on lots of research and accurate measurement. Most of our size are true to size, but some swimsuits would have a different fit for different body shapes. If you are not sure about the size, you can contact our customer service team. We’d be more than glad to offer customized suggestions.
In addition, we have different shipping methods for different countries, and the detailed shipping policy can be found on the “delivery” page of our website.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
Thank you again for your support! If you need any further assistance, please contact us.
I was beginning to worry this was a fake Company, but I did receive my purchase in 3 weeks, it looked exactly as it shown, and I find the sizing is good.
Dear Teresa, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
Overview
WalkOnBeach has a rating of 3 stars from 390 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WalkOnBeach most frequently mention customer service, credit card and return address. WalkOnBeach ranks 15th among Swimwear sites.
Instant Feedback
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Myra, thank you for bringing this to our attention. We sincerely apologize for any discrepancy you've noticed between our garments and the model images.
Ensuring our products meet our customers' expectations is of utmost importance to us. We appreciate your feedback and will certainly investigate this matter further to address any inconsistencies.
If you have any specific concerns or would like to provide more details, please feel free to share them with us. We are committed to ensuring your satisfaction with our products.
Thank you for your understanding and patience.