I ordered a dozen of vouchers and it took me over 14 days to receive them. Once I received them I realized it's not the way I thought they would be used. I asked for a refund immediately but they refused. I hope your company will go bankruptcy very soon. Just don't ever go to purchase anything on this stupid website!
Be very wary of what you are purchasing. Almost all the physical goods are sourced directly from China... as such, the descriptions are almost always in some way incorrect. Made the mistake of buying from WagJag one time which was one time too many.
Followed up with Customer Service multiple times and have been presented with zero solutions.
Save yourself the hassle. Go on AliBaba or Ebay and deal with the sellers directly.
I bought smart watches and they are cheap garbage. I would caution anyone against buying electronics through WagJag. I tried to get a refund and the very unhelpful customer service representative said all sales were final and then told me to have a lovely day. Seriously?
It's been almost 7 weeks already since I made a purchase and I haven't received my order. It's supposed to be delivered within 1-4 weeks. There's no update on delivery even.
Hi Nino,
Do you have an order id?
Only received 12? Phoned the Seller number but voicemail full and cannot accept any messages.
Do not deal with Wagjag company, if you are smart.
They never answer their voicemail, or emails, so can't get refunds.
Wagjag is great for near instant rebates to visit Niagara Falls or some other tourist cities, go golfing, eat out. I have used it for groceries and wasn't disappointed in the quality of the product. But will never again buy a product. Its been almost 45 days since I ordered the GE Sol light/Alexa and no word yet, deal closed 30 days ago, from what I can see it hasn't even shipped yet.
It took 3 months to resolve this issue and am not happy about the only solution provided, credit instead of full refund considering we are now living through a pandemic and I would not be able to use the voucher that was originally purchased.
In unprecedented circumstances such as this, it would behoove WagJag to be more flexible with policies.
I can guarantee, once I've used the credit issued, I will never use WagJag ever again.
This was the first and last time.
Their rules are very strict not flexible like Groupon. If you make a wrong purchase or misunderstood of the selection ask for credit to return the merchandises. No,
Too bad your mistakes and they gave the impression that they didn't need you. ( want to close a/c they help you bye bye.)
Wag jag is sells knockoffs. Purchased 2 MP3 SHUFFLE players & they were so cheaply made & do not work. Called them to report it. Said they would look into it & email me back Ha vent heard a word from them. Never again will I buy something from them. & don't recommend it to no one.
Hi Diana,
Were you offered a resolution afterwards?
Back in December I ordered some Pur gum which I thought was a good price.
Obviously one of those situations where it was probably too good to be true as I never received the item and three months later Wagjag offered a refund.
The scam they are pulling now is that I only received a partial refund on my credit card and the remaining, which was suppose to be shipping cost, was issued in a form of Wagjag credit. I do not want a credit I want what I paid.
Please stay clear of these scam artists!
I have been very happy with purchases I have made on this site. The only problem I did have was handled in a very professional and timely manner to my full satisfaction. Would recommend highly.
Thanks Pat!
Bought "cute" socks from their website "$15 for 2 Pairs of Printed Socks (a $39 Value)" - they were crap. I could have bought the same cheap garbage in the $$ store for a buck.
At the same time I purchased... "$19 for a 6 Piece Travel Organizer Set (a $50.85 Value)"... HA! They are so flimsy I can stick my finger through them. You can get a better product wrapped around your new sheets... and it's free! The whole order wouldn't be worth $5.
Be very careful what you buy from them... you can't get your money back! I never believed the value was as they claimed, but I sure didn't expect to be that defrauded. Too embarrassed to even consider giving them away for Christmas gifts.
Gisgraceful... say goodbye to that $30... never again
Late response.
Pick up date in bold letters Oct 31-November 5
Somewhere buried in the page showed pick up date was only on Oct31 and Nov 1.
How is it ethical to put two dates up. As a customer new to this site, expecting easy user interface. I see one date range, I assume that is the correct range.
Place was closed for the last three days for the "oct 31-Nov 5" range. How convenient to have a narrow pick up date.
Asked for a refund nicely. Nope, got a robotic response repeating that there are 2 date ranges. Robotic emails that don't give two $#*!s about u. On top of that I lost 40lbs of bacon, which im sure some one at the store (probably wagjag) is enjoying right now, cooking it with my hard-earned 40$
Enjoy your first experience with Wagjag
Never order anything from this this is worse online company they take your money and no response and product you get from them if some how some one you get connected then they give you false statement like they deliver your items to different address or they say they deliver to your address which is completely false statement so be careful and don't purchase anything from this site
Of all the companies operating under this type of marketing, this one seems to be the most reliable and responsible to customers. While the businesses they represent are not always responsive to the deals they sell. They do seem to give refunds quickly and without the garbage of companies such as Dealfind.
I've bought quite a few GTA-area vouchers with them. I have had no problems redeeming any of them and have overall found that they are worth the value. When I did run into a "rival" deal that came into email which was better than the voucher I had bought, I contacted WagJag's customer service and they honoured my suggestion of crediting me back in their WagJag 'bucks' the *difference* in the value of their voucher vs the better deal. So not totally "perfect" but *awesome* that they listen to their customers (the tip being that I didn't "yell" in email but presented a solution which they then honoured ;)
As mentioned above, this company if reliable and trustworthy. If item is not received, or you have a problem, they fix it. You will always receive a refund if the product is not received or defective. I have not hesitation in shopping with this site.
Against my better judgment (so many bad reviews) I ordered a golf tent (for home use) a month ago. I realize during COVID things are slower. The product hasn't arrived nor has there been notification I tried to call bytthe message is they won't answer phones, and they don't answer emails either apparently, since I'm still waiting for a reply They can never compete with Amazon, The Bay or other ethical retailers. Garbage.
ONE STAR RATING AS CANNOT GO LESS THAN THAT IDEALLY ROM MY SIDE THEY DESERVE -5 STARS
March 2022 was my first time using WAGJAG for making a purchase. Below are the major Issues I encountered with my purchase:
1. After signing up I got an email confirmation and a 15% first purchase discount code. At the time of making the purchase there was no screen in any step of purchase that asked me to enter any discount code and I ended up paying the price without getting any benefit for the discount code provided.
2. The T&Cs stated that full refund will be provided in case cancellation request is within 48 hrs of purchase. After realizing that I was unable to utilize the discount code I sent an email to *******@wagjag.com (which is the only email address provided on their website) and it has been more than 3 days and I have not received any response from these idiots.
Very disappointed with this site and it feels like they are only concerned about whatever revenue they earn by selling the deals and if a customer has any issues and raises them they are least bothered to take care of it or respond.
I ordered a $15 necklace and never recieved it. They said it was dropped off by Purolator but I never recieved it. Went through a few emails and then all contact stopped and I never recieved the necklace or a refund. So very disappointed in this. They have lost a customer over a $15 necklace. Poor customer service! Booooo wag jag
Overview
WagJag has a rating of 1.8 stars from 54 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WagJag most frequently mention and customer service. WagJag ranks 228th among Daily Deals sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joe,
Please provide an order id so we can investigate this.
It is correct that a lot of the items are sourced from China but they go through a rigorous process to be vetted first, before being put up on the website. However, as with even iPhones, there is a 1-2% defect rate which any seller will be exposed to. If you have emailed us and not heard back, we sincerely apologize and will definitely make this right for you.
Please provide the order id and we will get in touch :)