It took 3 months to resolve this issue and am not happy about the only solution provided, credit instead of full refund considering we are now living through a pandemic and I would not be able to use the voucher that was originally purchased.
In unprecedented circumstances such as this, it would behoove WagJag to be more flexible with policies.
I can guarantee, once I've used the credit issued, I will never use WagJag ever again.
This was the first and last time.