• Fandango at Home (formerly VUDU)

Fandango at Home (formerly VUDU)

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Overview

Fandango at Home (formerly VUDU) has a rating of 1.45 stars from 432 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fandango at Home (formerly VUDU) most frequently mention customer service, credit card, and digital copy problems. Fandango at Home (formerly VUDU) ranks 360th among Movie sites.

  • Service
    55
  • Value
    53
  • Shipping
    16
  • Returns
    26
  • Quality
    47
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
19
39
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What reviewers want you to know

Positive highlights

  • Seriously, can't speak for anyone else but I was amazed by the customer service.

Critical highlights

No critical highlights yet

How would you rate Fandango at Home (formerly VUDU)?
Top Positive Review

“What's the problem?”

Matthew R.
3/10/22

I have purchased over 500 movies on Vudu and I've never had a single problem. Zero. Some of you are doing something very wrong. Hahaha

Top Critical Review

“Sold me a corrupted unplayable series and then ghosted me!”

Jessica K.
2/1/24

I've bought a lot of series from VUDU. I love to add my all time favorite series and movies to my permanent digital collect. I purchased the complete series bundle of Walker Texas Ranger for nostalgia reasons. It's corrupted. The video stays playing but huge pockets of sound are replaced with LOUD STATIC. This is over multiple devices. It happens in the exact same second of the episode on my phone, iPad, computer or tv. VUDU asked me all sorts of questions about my home video setup…then ghosted me. I've tried contacting customer service but they keep giving new issue #'s. I argue to attach my original issue # and they promptly hang up or end the chat. This company is shady and corrupt as the digital files that they sell.

Reviews (432)

Rating

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Reviews that mention popular keywords

customer service (108)
Thumbnail of user matthewr842
1 review
4 helpful votes
March 10th, 2022

I have purchased over 500 movies on Vudu and I've never had a single problem. Zero. Some of you are doing something very wrong. Hahaha

Products used:
Movies. I bought movies. It’s a movie website.

Thumbnail of user upendos
1 review
0 helpful votes
March 8th, 2023

To open google play and to open all the apps and Roblox because I want to play Roblox I need help to sing in all movis apps

Tip for consumers:
I don't now right now I just need help to open all apps

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Value
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Thumbnail of user donaldc209
1 review
25 helpful votes
January 23rd, 2019

I'm happy with vudu they have a good selection. One night might wife and I didn't finish a movie. Started watching the next night (same time) but of course the 24 hour rental was over. I paid for it again (of course -- not going to miss the ending) but was pissed. Asked vudu for a refund and to change their rental period to 28 hours for obvious reasons. I got the refund (wow!). I doubt they'll change the policy, but still get 5 stars...

Thumbnail of user samanthan49
1 review
1 helpful vote
January 8th, 2019

I spoke with Clayton in customer service after my one year old bought a movie for $19.99. They answered quickly, understood my concern and reversed the charges without having to jump through hoops. I was very impressed by the experience. They also advised me about how to add a parental control (and set it correctly to "ALL RATINGS"). Thanks for the great customer service. I like app on our Roku, also!

Thumbnail of user amandas900
1 review
17 helpful votes
June 21st, 2020

I read alot of the reviews, and thats not the Vudu i know except the loading of a few codes from Walmart did take a bit longer than I wanted (couple years ago). I have no problems with my account or movies loading. Customer service has helped my family every time an accident happened. They even took the time to help me with parent control... Though it can be a process that you have to do it with each individual device. Its very difficult to remove payment unless you call. They have done a weird thing where vudu doesn't deny my payment if I didnt have funds in the account like it use to (i always move money to my debt when vudu use to say inadequate funds which I did like alot). As far as being an subscription like one of the comments that is not correct, Vudu doesn't charge anything monthly. I dont know what to say except I've had good experience with them for the most part, thats why I've bought over a couple hundred movies from them is because they always take care of me and my family. Thank you Vudu.

Thumbnail of user benjaminc503
1 review
0 helpful votes
October 8th, 2022

VUDU is fantastic! Easy to maneuver, great sale prices when you become a member. Love it! Have over 450 movies I've purchased! Thank you VUDU. I've just read some of the Negative Reviews of VUDU, sound not being good, problems w/ Coustmer Service, That's all bunk! Have been w/ VUDU several years now and have NEVER had problems viewing my movies! The quality of their streaming movies is great. Another thing about Coustmer Service, they're great! Once purchased a movie by mistake and they quickly refunded my purchase. Trust me, they're my favorite streaming movie channel! Thank you VUDU!
Benjamin

Tip for consumers:
Really great company!

Products used:
Movies

Thumbnail of user rossl30
1 review
4 helpful votes
February 26th, 2017

To whom it may concern,

I do not understand where all these negative comments come from. I have used Vudu service without any hitches. My family has watched 3 HD movies from different rooms on apple ipads, LG Tv's and android devices at the same time almost everyday without any issues. Steaming quality top notch from resolution to sound. With over 1600 movies and even more TV shows, I have never been charged twice for a movie. They have refunded me without issue when I bought a directors cut when I already has an unrated version. They have even refunded me for movies I bought that I said we did not like after watching. However, they said they will not refund again as it is not policy to refund for unlike movies. I hope this review helps.

Ross

Thumbnail of user johnh380
11 reviews
35 helpful votes
October 28th, 2015

I have stored hundreds of movies on VUDU.COM and can watch them anytime. I assume my internet connection is fast and secure and that helps to stream HD movies without interruption. I can add my own movies to match for $1 or $2 each. The best part is I can watch them anywhere there is an internet connect and the VUDU app is installed like with a ROKU. ANd my family members can have access because there is free sharing with five people. It is a simple inexpensive movie provider.

Thumbnail of user rp108
1 review
11 helpful votes
June 20th, 2018

I see alot of people on here complaining about VUDU! Yet I see this is not just VUDU that has the problems! I see the same problem watching my movies on, Fandango Now! And also on Movies Anywhere! You start to watch, and the next thing You know it stops! Then it is buffer hell, then it will either start backup, or it will slap an error message on screen! So this tells me is it really a VUDU thing? To tell You the truth, If I had to guess, and I would say my guess is right, it is a DRM thing! Digital rights management, that these sites use to stop people from stealing their content! I don't know if any of You uses HULU! But they have the same problems, only worse! If You all want less headaches, then just buy hard copy, DVD/Blu Ray! Then You won't have a problem with the movie playing! I find it funny that everyone has to keep up with the Jones! Everyone has to follow suite! I find it funny people will spend a ton of money on something they will never have in their hands, and sadly can't watch what they pay for? Gotta love it! Space age gone wrong! Another thing, we pay for internet, yet the Government sold us out to anyone who hands them money, to follow are every movement! On top of the Government spying on us an Goggle is the biggest peeping Tom there is, between all the spying, our movie streamers, laptops, smart TV's doesn't stand a chance in hell of working good for anyone! Just saying!

Thumbnail of user kylec120
1 review
16 helpful votes
July 9th, 2018

I gave it 5 stars, would have given 4. However... a lot of 1 star on here doesn't have anything to do with Vudu from reading their review.
I have had Vudu for a few years... in the beginning it would buffer with me as well, however, I had 6 mbps, I now have 24 mbps and it never buffers even on 4K movies.
I do like to have a hard copy, however, we are dropping most hard copies and opting for this video library on Vudu. It is convenient, good quality, intuitive. Love the way you can click on actresses/actors and shows you all their movies they have in stock, and love the sorting. They give great deals weekly like $4.99 movies, 99 cent rentals, bundle packages... they also have some new movies where you can opt for the hard copy and the digital immediately! WE have done this, the movie comes from Wal-Mart I think... I would have given 4 stars, deducting 1 because customer service isn't too great, its ok, but mainly because you can't upgrade a standard version to a HD version. I had opted to upload a dvd and pay only $2 for standard version and wished I had went HD... They should have a button to upgrade any standard to HD if you change mind or come across more money. The upgrade would be $3. Instead, customer service said they would delete the movie and you had to go in and buy the HD full price after you had already paid the $2.
They have gotten better over years. Looks like they are here to stay.
Anyway... great movies, great weekly deals, great intuitive site.

Service
Value
Shipping
Quality
Thumbnail of user ninal58
1 review
16 helpful votes
February 17th, 2019

Was looking for specific movies on amazon that could only be watched by either subscribeing to hbo or other paid networks to watch movies like showtime or etc to watch the movies I wanted so tried VUDU cause I just wanted to rent specific movies without having to subscribe to hbo or other networks to watch and I am very happy that I did I could rent or buy all the movies I wanted and think they look great better then amazon and as far as the reviews I've read from others that say the movies stop playing or stopping or cutting out I've never had one issue with that so it must be there wi-fi network but yet they blame VUDU that's pretty pathetic cause I think they offer great service and I haven't needed to contact them for anything cause like I said I've had no problems for over a year with streaming movies or whatever off there network will be a customer for a long time and will be renting or buying not very often off amazon

Thumbnail of user erikao5
2 reviews
1 helpful vote
October 12th, 2017

Reasonable prices and awesome customer service! Not sure why everyone says streaming was bad? Could be a problem with their internet service! Never have had a problem!

Thumbnail of user odeliahr
1 review
3 helpful votes
May 30th, 2018

Look, I'm seeing all these one-star reviews, and I realize experiences can differ greatly so maybe, generally speaking, they have some customer service issues, but all *I* know is I had the most amazing experience. I had signed up for an account, thinking I got the first 3 rentals at 99¢. This seemed to be confirmed when I got my first at that price. Next day, returned excited to get the sequel, but couldn't figure out how to get the price drop on the next movie. It was almost 8pm, so I figured their customer service was long closed, but decided to give them a ring. I got a real, living person with one button press in a phone tree and a total wait of less than 3 movies. Told my story to a great agent named Jared. He apologized but explained the deal had changed from three 99¢ movies on new accounts to only one. I was really bummed but accepted his apology, expecting that to be it. But then he said to give give him a minute, so I sat on hold a short while and he came back and said he put 3 dollar credit on my account! I was blown away and VERY excited--there's no way I could justify spending 4 dollars on a rented movie to my hubby, so it was very cool to have it that cheap!

Seriously, can't speak for anyone else but I was amazed by the customer service. Just saying. (I mean, plus great quality, easy subs, intuitive player on Xbox one app, very impressed)

Thumbnail of user johnathanm17
1 review
3 helpful votes
September 21st, 2014

Best movie library and streaming source out there. I have all my movies in one place, and don't have to use the discs! Awesome site that I've recommended to all.

Thumbnail of user johnc460
11 reviews
21 helpful votes
January 30th, 2016

Not sure what all the fuss is about, When I want to see something vudu has it. Don't have to drive to red box site (that wastes time & costs $$s folks) and never had buffering issues which are probably caused by your ISP not vudu. Have used for years and will continue to.

Thumbnail of user robertp2708
1 review
0 helpful votes
July 28th, 2021

I have had an account for years with Vudu and it has worked very well 100% of the time. I have read some of the negative reviews and see they are blaming their crappy internet service on Vudu. And the fact they have used all of their capped download/streaming limit or crappy bandwidth on Vudu. I would like to suggest they do more research on their ISP and maybe upgrade or change service provider. Vudu provides the best catalog selections and the best quality audio/video there is. Netflix offers a lot but most is crap. We canceled Netflix because they keep raising their prices and it's not worth it. I don't know anything about Vudu customer service as I have never needed it. I love Vudu. I own over 250 movies on Vudu and have never had a problem playing any of them. Also, If any of your movies have the "Movies Anywhere" symbol, You can connect and watch them on other services like Amazon Prime/Apple TV/and other streaming services that are associated with "Movies Anywhere". "Movies Anywhere" Streams movies and is free to sign up on as well.

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Thumbnail of user alexe66
1 review
1 helpful vote
July 22nd, 2018

Great service you get all your movies with one spot as long as you have (good) internet service your good to go :)

Thumbnail of user zachp4
3 reviews
82 helpful votes
September 15th, 2015

Great place to view online movies. Also has a good app for the ipad.

Thumbnail of user noahb85
1 review
0 helpful votes
April 12th, 2020

Vudu is so good! I haven't spent a dime and have been watching countless of free movies, but with ads. But the adds are only a couple seconds long so its not that bad. I 100% recommend Vudu its so good.

Thumbnail of user mossp
9 reviews
24 helpful votes
December 15th, 2015

With all the 1080p titles available, I seldom watch movies from any other site. Cost is average, and delivery has always been excellent.

Thumbnail of user ilovem
4 reviews
9 helpful votes
June 12th, 2016

VUDU is the best!

Thumbnail of user bobbid
9 reviews
61 helpful votes
July 26th, 2011

So in my never ending quest for the best movie site, I bring you vudu.com. I love the HD quality that they offer. This works with the pc, PS3, and any TV, Blu-ray, or media devices, like Boxee, that have it installed.

I tried this on my pc and on my PS3 and it worked great. The really nice thing was I got a free credit to try any movie rental on my pc and a separate one to try out on the PS3. I was able to see it works, and I got to see a movie I really wanted to see. They work with the credit system, no subscription.

You associate your debit or credit card with your account and that's where you are charged for purchases/rentals.

I actually tried this site out a few months ago. What brought me back is the fact that Walmart is partnering up with them to offer streaming movie rentals from the Walmart site. Yes, Walmart's streaming video rentals. Once I saw that Walmart was starting to offer online rentals, I had to check it out.

Vudu rental/purchase policy:

"If you purchase a movie, it is stored permanently on your box. If you rent a movie, it remains on the box unwatched for 30 days. Once you press play, a 24 hour viewing period is initiated, after which your rental will expire. Within that 24 hour period, you can watch the movie as often as you wish. You may also find movies from independent studios that allow you a 48 hour period to watch the movie. After a rented movie expires, you may extend the rental for a discounted price on most of our titles. This option is available for 7 days following the expiration of the original rental."

Prices are pretty reasonable, and if you are able to stream it, with the bandwith you have, and the movie deserves it (because not all movies do), the HDX movies look and sound awesome!

For a typical new release-

To rent:
$ 5.99 for HDX
$ 4.99 for HD
$ 3.99 for SD

To purchase:
$ 19.99 for HDx
$ 19.99 for HD
$ 14.99 for SD

They also have rental and purchase deals on older movies, but I really didn't see anything jump out at me. Walmart is offering 2 days for $2 for some "older" movies. Some of them date back to the early 1900's, and I'm not joking.

Thumbnail of user mehmetcank
1 review
2 helpful votes
April 25th, 2015

I've had Vudu for about 4 years and I have about 200 movies and TV shows in my collection. I've rarely had any issues that stemmed directly from Vudu itself; most problems were due to my Charter Internet service. I knew it wasn't Vudu because when Vudu would fail I would run speedtest to find that my connection was stalling. A modem and router reset would fix it, but for a while Charter was hit/miss especially at night times. The last 2 years they have fixed things so I no longer have any buffering issues. I'm located in San Francisco Bay area, not sure if physical location impacts streaming quality.

For all the bad reviews pointing the finger to Vudu for your buffering issues, make sure to test your internet connection to be sure where the problem is. I'm loving Vudu and I can't wait for them to stream 4k content. They're already on board with Dolby Atmos so they're keeping up with the times.

Tip for consumers:
There's a lot of bad reviews for Vudu, and I just can't attest to that. My buffering issues have almost always been due to my internet provider, not Vudu.

Service
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Thumbnail of user annk25
10 reviews
3 helpful votes
August 1st, 2015

Great site that use in from my roku.
And prices are reasonable

Thumbnail of user thomasj78
9 reviews
37 helpful votes
April 15th, 2017
Verified purchase

I'm surprised that Vudu has such a low rating average that's why you can't always believe any review before seeing for yourself.
First of all out of the countless apps for streaming movies/TV shows I find Vudu has one of the best picture and sound qualities out of any of them that I've tried hands down. Not only is it HD Vudu has a much better picture with their HDX format that they came up with which in my opinion is as close to Ultra HD or 4K as I've seen that isn't actually 4K, also they do have the capability of streaming 4K if you have the proper equipment like for instance Xbox One S has 4K and the Vudu app does stream 4k on the Xbox One S. I have a 4K Vizio TV and stream most of my TV watching thru Vizio's Smartcast, which has mostly apps with Chromecast... amyway with Vudu which I originally started using because any blu-Ray I buy that includes a Digital HD copy can very easily be added to my Vudu account (app) and than I can stream my movies/Shows thru the app via my Samsung S7 EDGE or Xbox One.
I have the proper high speed internet which you need to stream anything in high quality and alot of apps work well this way especially Vudu it looks and sounds great and I never have any problems with it buffering too much or buffering at all.
I highly recommend Vudu personally... its Great!

Tip for consumers:
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Products used:
Watching movies and TV shows

Service
Value
Returns
Quality

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About the business

Official Facebook account for Vudu. With Vudu you can watch the latest movies and TV from nearly any Internet-enabled device. All new releases: http://www.vudu.com/movies Redeem UltraViolet codes: https://my.vudu.com/redeem.html

How do I know I can trust these reviews about Fandango at Home (formerly VUDU)?

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