Odeliah R.

Look, I'm seeing all these one-star reviews, and I realize experiences can differ greatly so maybe, generally speaking, they have some customer service issues, but all *I* know is I had the most amazing experience. I had signed up for an account, thinking I got the first 3 rentals at 99¢. This seemed to be confirmed when I got my first at that price. Next day, returned excited to get the sequel, but couldn't figure out how to get the price drop on the next movie. It was almost 8pm, so I figured their customer service was long closed, but decided to give them a ring. I got a real, living person with one button press in a phone tree and a total wait of less than 3 movies. Told my story to a great agent named Jared. He apologized but explained the deal had changed from three 99¢ movies on new accounts to only one. I was really bummed but accepted his apology, expecting that to be it. But then he said to give give him a minute, so I sat on hold a short while and he came back and said he put 3 dollar credit on my account! I was blown away and VERY excited--there's no way I could justify spending 4 dollars on a rented movie to my hubby, so it was very cool to have it that cheap!

Seriously, can't speak for anyone else but I was amazed by the customer service. Just saying. (I mean, plus great quality, easy subs, intuitive player on Xbox one app, very impressed)