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1 Review by Jerry

VUDU

VUDU

10/13/18

I buy a lot of movies and i redeem the codes from the movies i buy along with sales vudu does over the years. They have been taking away movies i own and tv series i own throughout the years. I contact support they copy and paste some generic response that does not help you with the issue. You reply for weeks and you never get a real response just some automated response only... I called the phone support there liars and have no clue what there doing. They do not even want to check your account to verify stuff they make up some excuses.

Best i got was them telling me i have to have proof of all the codes i redeemed with a huge list of info they want per movie. When you have hundreds of movies and you have no clue which ones are gone but a few then what? They will not look into this issue even through if you google them taking content it is flooded with so many that has it happened to them some over 400 titles even. Most do not get it fixed cause support is not support... I am shocked over these years not enough people did not do a class action lawsuit against them. I guess most people either to lazy or used to getting scammed and is a normal thing in there life so no big deal.

This last issue i redeemed conan fine but it is missing my library and my proof i should have it shows i redeemed it ok in vudu billing but missing to watch. Vudu will not help there clueless and have to stick to a automated script on phone and email support.

They are cons and sick of being conned with digital content since there is hardly any laws to protect the consumer for digital goods....

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