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the National Science Foundation

Member since February 2019

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1 Review by James




App does not work and I have opened a tech support ticket 12/12/18. They have not contacted me once except to ask for information that was given to them already and that was a few days after I opened a ticket. Since then they only respond when I contact them and they say we are working on it. It has been 2.5 months later and their recent reply was they are working on it but there is no guarantee they will bother to fix it. "We have passed over the information you provide to our engineering team so they can investigate this situation further. Please note, we do not have an ETA of fix for this issue, nor do we have a guarantee a fix will be provided for your specific setup."

I have over 600 digital movies through them and Comcast has a data cap so I keep getting billed if I want to stream the movies instead of download them. I have 12 T of external drives filled with movies from them I downloaded but cannot access due to their software not working.

The forums are filled with others having the same problem and for some of them the work around worked but others like myself the work around did not work. I do not want to have to reload the whole computer just because they screwed something up in a patch and now it prevents any future use of their product. None of their other methods of viewing movies allows you to access downloaded movies from their site. Just the one program is all the have that will allow you to download and view the movies offline.

James Has Earned 2 Votes

James T.'s review of VUDU earned 2 Very Helpful votes

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