Fandango at Home (formerly VUDU)

Had it for years and never had a problem with it. Felt like watching a movie so decided to use the service. Been updating my info for HOURS and it still says its not correct. Go to account info and Everything is updated. Even went so far as to reset my bluray and thought I was getting somewhere but no... disappointment. Im so freaking angry I could hit a wall. EVERYTHING on my end is correct. I WILL NEVER USE THIS JOKE OF A COMPANY AGAIN.

I have a huge library of 4K movies but I refuse to pay to rent the same movie twice, and feel i had been cheated and ripped off by Vudu and their fine print.

When you rent a movie from Vudu it tells you that you have 30 days to watch. But if you start the stream that $7.99 you paid to watch 4k movie becomes 2 days. And then it expires without any warning.

I am dissatisfied with service I received.

I purchased a movie rental for Men in Black International $7.99. I received an error. Was unable to watch it. A few days later I tried to sign to finish watching the movie and license has expired.

I called and asked them to prolong my license to which the refused. The issue here is that you cannot make customer pay twice to rent the same movie that they had trouble watching. Extend you subscription to at least one week for 4k movies, when you can literally buy full movies for $9.95.
Be wise if this strict policy I will take my business elsewhere and you lost thousands of dollars you would have generated from me.

I am just notifying you guys that I will never stream a single movie from you company again unless you refund me or prolong the license.

I rather die than pay for the same movie twice

You company is a ripoff scam. Attached is screenshot just showing you tip of my movie library and my money which I am now taking to your competitors due t on poor customer service I received.

And I will tell everyone else to do the same.

48 hours is not enough time to watch a rental.

It should be 30 days as advertised.

I read alot of the reviews, and thats not the Vudu i know except the loading of a few codes from Walmart did take a bit longer than I wanted (couple years ago). I have no problems with my account or movies loading. Customer service has helped my family every time an accident happened. They even took the time to help me with parent control... Though it can be a process that you have to do it with each individual device. Its very difficult to remove payment unless you call. They have done a weird thing where vudu doesn't deny my payment if I didnt have funds in the account like it use to (i always move money to my debt when vudu use to say inadequate funds which I did like alot). As far as being an subscription like one of the comments that is not correct, Vudu doesn't charge anything monthly. I dont know what to say except I've had good experience with them for the most part, thats why I've bought over a couple hundred movies from them is because they always take care of me and my family. Thank you Vudu.

Piece of $#*!s keep delaying the release of spider man couldn't watch it in theaters cause you morons voted for Biden and I'm not taking experimental drugs to see a movie, now these $#*!ing incompetent goofys at VUDU can't be loyal to their fans/supporters/investors enough to give us a $#*!ing real date and push it back a month for the third time. Go $#*! yourself VUDU and anybody who votes democrat.

I pre laid 30 bucks for a movie. Had to wait 2 months for it to not work on any device I have. Piece of $#*! service & absolutely terrible customer service. I've been on hold for 30 minutes.

Had $400 in credit. I wasnt aware there was an expiration (if there actually was one). Had $133 left and all of a sudden $0. They pocketed the $133 and really didn't give a crap.

I buy a lot of movies and i redeem the codes from the movies i buy along with sales vudu does over the years. They have been taking away movies i own and tv series i own throughout the years. I contact support they copy and paste some generic response that does not help you with the issue. You reply for weeks and you never get a real response just some automated response only... I called the phone support there liars and have no clue what there doing. They do not even want to check your account to verify stuff they make up some excuses.

Best i got was them telling me i have to have proof of all the codes i redeemed with a huge list of info they want per movie. When you have hundreds of movies and you have no clue which ones are gone but a few then what? They will not look into this issue even through if you google them taking content it is flooded with so many that has it happened to them some over 400 titles even. Most do not get it fixed cause support is not support... I am shocked over these years not enough people did not do a class action lawsuit against them. I guess most people either to lazy or used to getting scammed and is a normal thing in there life so no big deal.

This last issue i redeemed conan fine but it is missing my library and my proof i should have it shows i redeemed it ok in vudu billing but missing to watch. Vudu will not help there clueless and have to stick to a automated script on phone and email support.

They are cons and sick of being conned with digital content since there is hardly any laws to protect the consumer for digital goods...

Was a loyal VUDU customer, and I will NEVER 0urchase anything from this company with the way I was treated. I was having troubleshooting issues with a bundle pack I purchased. I did the troubleshooting steps, and in fact my husband is also an engineer in IT, and helped with the process. Still, nothing worked. I called and instead had a incompetent desktop support agent have worthless answers. I then asked to speak to a manager or supervisor to see if I can either get a refund or even a simple $5 VUDU credit because of this issue,

I was put on hold for 7 minutes, and then the same incompetent desktop agent comes back on the line to relay the message of his supervisor, didn't I ask to speak to a supervisor? He then put me on hold again.

The supervisor Cathy then comes on the line. Has a horrible attitude problem. Sounded like she hated her job just by her tone. She spoke to me as if I was so stupid and treated me with disrespect. Could not even speak properly and she is a manager? She's horrible and never would I let her speak to any customers that way.

I hope the CEO of VUDU sees this and takes action for his crappy customer service staff,

It took 4 hours to watch a 2 hour movie because it kept stopping and loading and loading and loading and buffering and buffering and freezing and saying I had no internet vudu is not responding error 16 then there was no picture with audio only then when I finally got it working the video and the audio didn't match up I had to put closed caption on it was an awful four hours I will never rent from them again I should have rented from YouTube will gone back to Netflix I never had a problem with them not even with a coupon or a promo code would I ever come back it is my first time and my last time vudu left me aggravated and frustrated I didn't even enjoyed the movie 4 hours long save your money go elsewhere

UPDATE: I think the most important thing is that they have a monitor that says good or down on the front page, that inspires confidence in ones service.

I guess he did listen, I am one to update people when they fix things. They fixed it, but the service still lacks availability. They have issues that points to something with there system. I will continue to ping them until they fix there issues...

I am an Engineer, when I called the help desk with a problem, they couldn't fix it, so they made things up to justify and redirect the problem. I called customer service, what an arrogant bunch of idiots... Why do I say that because the customer service agent said he would get back to me, he never did. I look at the complaints. I can see why... I will not buy any more movies from these guys and look for something better... Customer Service is protecting and screens the calls... I would love to talk to somebody that knows something there but I haven't found it, they are so full of bullsh&t and when you logically reduce there story to rubble they start raising there voices and get aggressive with you, nice tactic, when I ask for a supervisor they get one of there buddies and I can tell you he's no supervisor, the words he uses and how he stubble's through the English Language yeah, I think not. If management is not watching the workers, which is clearly going on then I blame the CEO. I will explore other avenues...