Fandango at Home (formerly VUDU)Reviews 366

When I first signed up with VUDU it was with my x-box 360 and the service was great I really liked the convenience of watching digital movies. 100's of movies later and lots of money and now I have buffering issues. 8-10 minutes before it shuts off the movie on my x-box1,3 min. Max on the 360 and 4-6 minutes on my computer. I told this to VUDU customer service and their response was (of course) "unplug everything for 1 min and then restart and this will fix your problem". So for the 3rd time I tried this and still had the same problem. I notified them of the lack of success and they responded by sending me a link to an x-box one site where they were looking for a fix for people not being able to buy movies. Now since I can stream movies from 5 other sites without problems then my ISP is not the problem, my equipment is not the problem, and the bandwidth is not the problem which means the problem is on their end. As for the 5 star ratings on this site, (while they may be real) I would bet they are VUDU employees. I know when my service was great I went to VUDU to tell them. Not to a business review site.
I have also gone to their twitter page and commented -- no response, to their facebook page and commented and again no response.
If I had money for a lawyer I would be trying to sue them to return all of my money.

I will never ever again use VUDU... I signed up with VUDU last year and received a coupon code. I then used it to watch a movie. With in less than a minute I realized that I've already seen the movie so I then immediately turned it off and called VUDU to see if there was anything that can be done since I didn't watch the movie. I was advised that they would give me the credit back to my acct. Since I didn't watch the movie. I was very pleased to hear this. I really don't use VUDU often so a couple of months later I ordered a show from VUDU expecting it to use my code, instead it used my PayPal acct. I called VUDU, spoke to the rudest supervisor who basically called me a liar. Not only did she say that I never received a credit but also told me that I never ordered the movie from them. I will never again use VUDU & I will advise everyone against using them as well.

I signed up, redeemed the movie that I bought at Walmart, then they told me I had to download the app, so I did. Then I went to watch it, they told me to redeem it again. So I entered the code again, same code as before, they told me it was an invalid code, even though the movie that I redeemed was showing up in my library, as mine. They kept sending me in circles, download the app again, redeem the movie again, wrong code again, even though it was still in my library, waiting for me to watch it... But it wouldn't let me. I wouldn't recommend this to anyone!

I've tried to convert my DVD's so I can download them to my iPad. No success. I received the Big Bang Theory Season 8. Inside there was a reference code for a free on line copy. I entered the reference code and the site gave me the option to open it in my VUDU account. I opened VUDU, there it was, under the My TV tab with two options. But it for $34.95 or Redeem. I selected Redeem and entered the same reference number. VUDU then said the reference number wasn't valid. So, I have the DVD there, but can't open it. Time to give up!

Was a loyal VUDU customer, and I will NEVER 0urchase anything from this company with the way I was treated. I was having troubleshooting issues with a bundle pack I purchased. I did the troubleshooting steps, and in fact my husband is also an engineer in IT, and helped with the process. Still, nothing worked. I called and instead had a incompetent desktop support agent have worthless answers. I then asked to speak to a manager or supervisor to see if I can either get a refund or even a simple $5 VUDU credit because of this issue,

I was put on hold for 7 minutes, and then the same incompetent desktop agent comes back on the line to relay the message of his supervisor, didn't I ask to speak to a supervisor? He then put me on hold again.

The supervisor Cathy then comes on the line. Has a horrible attitude problem. Sounded like she hated her job just by her tone. She spoke to me as if I was so stupid and treated me with disrespect. Could not even speak properly and she is a manager? She's horrible and never would I let her speak to any customers that way.

I hope the CEO of VUDU sees this and takes action for his crappy customer service staff,

It took 4 hours to watch a 2 hour movie because it kept stopping and loading and loading and loading and buffering and buffering and freezing and saying I had no internet vudu is not responding error 16 then there was no picture with audio only then when I finally got it working the video and the audio didn't match up I had to put closed caption on it was an awful four hours I will never rent from them again I should have rented from YouTube will gone back to Netflix I never had a problem with them not even with a coupon or a promo code would I ever come back it is my first time and my last time vudu left me aggravated and frustrated I didn't even enjoyed the movie 4 hours long save your money go elsewhere