VTripsReviews 111

I read all the bad reviews. Sorry to hear of all the troubles. We rented a log cabin near Gatlinburg. The cabin was as nice as pictures showed. I had to call them about a serious maintenance problem on second day. They responded quickly and worked until the problem was solved. They answered all phone calls no matter what time of day or night.
I was pleased when THEY suggested to review our problem for compensation. I did not have to ask. They reimbursed me very fairly for my inconvenience. Maybe the local company they team with in Gatlinburg is extremely efficient. I would rent here again.

Horrible horrible horrible! Home was filthy disgusting, mold EVERYWHERE. Pool house door was rotted off, pool had tile broken around it that could have caused a child or someone to be injured. Majority of Pool furniture was broken outside of the pool gate. The pool cage screen was busted out everywhere. Near the pool an electrical cover was broken off and inside an electrical outlet was covered with a bandaid. There was not enough dishes to accommodate 14 people at all. Will NEVER use this company again.

We are currently renting a condo through Maui Rental Group, a division of Vtrips. We have not had a good experience thus far. We were not notified of construction at the main pool pavilion where we are staying during booking. (& would not have booked our current property with children had we been notified since booking) We have not been able to resolve our complaint with Vtrips and it's been 7 days so far. We have been on the phone and email with the local office but all decisions seem to be aggregated at the Vtrips corp level in Florida. (& if you call them directly, they punt to the local office where you're staying) Their latest response is now asking us to wait 2.5 weeks until we have left and have no recourse before they decide to provide any customer service. Vtrips is seemingly a shell game they've set up with subsidiary condo rental agencies.

We came from NJ to Tennessee, rented a home from vtrips. We took our RV and we were never told we couldn't. We drive over 11 hours, get to our house and 5 minutes later two cops, with hands on guns, told us we couldn't park our RV in the driveway. My children and husband had to unpack our RV in10 minutes, that's what the police said, and find a place to bring it. Now we have no other vehicle, no where to park it, in a strange state. So we find the nearest jeep rental place, this house BTW, was up a million hills, rent a jeep, cost us $1200, the house was $5000 to rent, and we ask them to please at least give us a partial refund and we were denied. The worst service ever. DO NOT USE VTRIPS EVER!

Thousands of dollars were spent on a 8 bedroom, 8 1/2 bath with 8 parking spaces, theater room, large kitchen and 2 hot tubs sounds great... don't bother. My family used another company in 2016 for our reunion in Gatlinburg. The company used in 2016 was bought out by Vtrip. The service provided by Vtrip Sucks. We didn't have 8 parking spaces, no sink stopper in 3 bathrooms, 1 sink was clogged, deck was missed one slat and 2 were dry rotted, all in one section. Trash was only picked up once after calling several times. We were there for 5 days in a house that sleeps 38 people. Many complaints calls were made to Vtrip and we received no call backs, despite many promises for a call back. Requests for management went unanswered.

I spent thousands renting what seemed to be a dream house. Arrived to find dead roaches in five different areas. It is disgusting. I also found hair in a sink and bugs in a toilet. They will do nothing about it other than they came and swept up the roaches. All of that took 4 hours of my time---the beginning of what was supposed to be a stress free vacation.

Below of is a picture of just one of the places we found roaches. Our unit is a 4 bedroom house called Ocean Way.

I booked a condo for Panama City at the Grand Panama months in advance, we were originally on the 6th floor, about a month after we booked I got a call and was told the condo sold and the only thing left was on the higher floors above 11. I told Lisa I did not want that, she called me back and said she found a 7th unit we could book, I agreed, 1 week before we were to leave another call from Lisa, this 7th floor condo was sold also, the only condo left was the 11th floor. People have already made flight reservations, time off work, ect... I told her I was very unhappy with this and what was VTRIPS doing about it, basically nothing, they do not care one bit. So if Vtrips cancels no big deal if I cancel I get penalized... TOTAL BS!
I was told I would receive an email with check in information, that never happened arrived at 4pm and had to spend an hour on the phone getting my room access information, forget about the person at the table next to the front desk, they know nothing, just there to collect your parking pass money.
The parking garage is disgusting, garbage everywhere, smells like urine, very gross.
Went across the bridge to the elevators, same thing the hall ways and elevators are dirty, gross, disgusting and it takes for ever to get an elevator.
Got to the room, the door is flopping in the wind, the door had a 1 inch gap around does not seal, anyone could open it with a credit card. The dishes in the cupboards were dirty, the condo is suppose to accommodate 8 people there were only 6 towels, the place is dirty needs a real good cleaning, couch has large stains all over it. Carpet is stained, the dryer is so loud you can't be in the condo when its running the squeaking is horrible. Wifi is terrible. The resort has 2 BBQ grills, only one was working, so there is a line to BBQ, and the access to the grilling area is locked with a chain and padlock, you have to go out the front and walk around to access the grills.
The Beach is the only nice thing there, not alot of people
I certainly will not recommend or stay at the Grand Panama or Vtrips ever again.

Three words: Don't stay here and don't rent properties through VTrips! I booked this place because I wanted a view of the ocean and a well equipped condo as the property boosted. I got neither and both the owner and the rental company were no help! For starters when we arrived at our condo we were informed by the cleaning lady that we would not be able to access our balcony for the whole trip! The door was bolted shut and all the patio furniture was stacked in our living space, which already for small. To top it all off the railings were covered with a tarp so we couldn't even see the ocean. We called Panama City Condo rental company and they said sorry they didn't know about but they can't do anything about it either. They blamed everything on the owner who was no help at all. All the other vacationers were given an immediate compensation, not us. It took several calls to the local office and then to cooperate head quarters to finally get to someone that said they'd review the case. We are still waiting to hear back. In addition we had to call 3 times to get an extra wristband that were promised. Cindy Willams, local manager, was so unprofessional and offered nothing. I finally got cooperate to order her to remove the patio furniture from our living space. Many mornings construction crews were working by 7:30 so it was impossible to sleep in. In addition, the pool was often closed with no explanation at all. They tell you to go to the resorts pool which is green and had a strong pot smell. The condo itself was very ill-equipped. You literally have 3 hangers, 4 bath towels and maybe 3 forks, so we were always doing laundry or washing utensils. They didn't even have one dish towel or hot pad. We had to use our beach towels to get anything out of the oven. I can appreciate that the pool has security but they were insane. You could not take in snacks or drinks to the pool deck. You had to but everything from the pool restaurant. You couldn't had a drink by the hot tub or pool, it had to be 4 feet from the water. You also couldn't play music. If you want to enjoy your vacation, don't stay here!

We rented a condo in Jacksonville Beach, Fl. The property was disgusting, it stunk, the water coming out of the taps smelled like rotten eggs and death, there were stains all over the rug and couch, the patio was so dirty you could see footprints where you walked, the patio furniture was so rusted I wouldn't even dare sit in it, and to top it off the slider did not lock. I called maintenance and they couldn't get anyone out that evening to fix it. I was staying there with myself and my 15 year old daughter and did not feel safe. We left and let them know immediately. Still fighting to get my refund. The customer service has been terrible. I would never book with them again.

It was the worst customer service and vacation EVER! This company is filled with lies! And the customer service Manager purposely hung up on me. How's that for customer service? Our condo was awful which they promised it was great before our stay. The shower did not work, bathroom doors did not lock, electrical issues, carpets were gross, chairs broken, and much more...

I would NEVER trust this company! Don't book with these people! I would rate them a zero if I could.

5447 Atlantic view St Augustine is represented as a palace on the beach - it's seriously falling apart. They are charging hefty rent fees on the allegation that the property sleeps 21 (barely sleeps 14 for sure!) and it's gourmet amenities. Had serious issues that were immediately spotted on check in. Despite the multiple calls, frustrating customer service, in person visit to their local office about the lack of response and frustration during vacation. They had our 7,400.00 rental fee for the week - they just left us to fend for ourselves and even fix their property in order to enjoy it. Property was not cleaned properly, sheets were dirty in a few of the beds we encountered and they leave you nothing extra to help yourself. The rental had insufficient towels, sheets, blankets, garbage cans missing and no recycling cans; riddled with roaches (even in our beds), had two broken beds, wasps nests on the front porch - all kitchen pots pans were rusted and garbage worthy, the only baking sheet was rusted, chipped mugs (all 7 of them); broken entry door - which we ended up fixing to feel safer since it became clear after waiting three days that nothing would be done about it. We had to purchase bottle openers, glassware and pans in order to cook. No WIFI as promised on the website; of the 9 tvs in the home only two worked. The house's landscaping and surroundings were un-kept and riddled with garbage; front and rear porch lights were not operating. Overall the property has great potential but it's clearly run down and not maintained at all. Do yourself a favor and stay away.

5142 Atlantic view Ave St Augustine Fl. % bed room for 1 week. House was very clean and the kitchen was very well stocked but the kitchen pantry was locked and 4 other doors was locked. There was no place to put grocerys for 10 people. With extra food there was no place to set plates to put the food on. The sandy trail to the beach was over grown and co; uld not be used. After three days of complaints the cleared it fofr use, but it could have been better.