VTripsReviews 111

We own a cabin and had it rented through this company and they are horrendously bad! They don't clean the cabins well, they charge for things they "fix", but don't really fix. They say they do a deep cleaning and charge a high price for it, but the place is still dirty. We just moved into our cabin a few weeks after their "deep clean" and the place is really dirty! The pictures speak for themselves. If renting, rent elsewhere. If you're looking for a rental management company find another one!

V-Trips and it's subsidiaries, like Maui Rental Group, are crooks. They book reservations, take payment, then tell you the rental was not available and do not refund payments. I paid $2200 for a maui rental, they cancelled the same day and then claimed the money was refunded. The money was never returned. I plan to report them to the state attorneys general. They are crooks, plan and simple. Assume none of the rentals you see listed are actually available. They are merely props for a criminal enterprise.

I booked a vacation for my family with their children as a Christmas present. I choose Gatlinburg Tennessee, just in case Covid was still a factor. It was a 9 hour trip but took 12 because of construction and accidents. I chose this vacation because it was pet friendly. I wanted to bring my Chihuahua. 2 months before our trip they called and said our home had been sold. They sent pictures of a Comparable cabin. I chose one, it was a bit more expensive but the entire family could come! When asked if everything was still the same the agent assured me it was! After 2 days of traveling we arrived! There was a bear in our driveway! The cabin is beautiful! We unpacked and my kids arrived! Everyone loved the cabin! My son went to pick up pizza because we were to tired from traveling to go out. That's when a man knocked on the door and said he was there to evict us! He said we broke our contract by bringing our dog! We offered to kennel the dog or we could leave with the dog so my kids could stay. They said no. Get out now! I asked am I getting my $1600 back? No! You broke your contract, get out! Fortunately I found an Airbnb near by. It wasn't as nice but still cost another $1200. Did I mention my husband had broke his Beer and fibula a month before and had just hoped 62 steps up to the cabin?! Be very careful when booking with them.the cabin is titled "away from it all' in Gatlinburg Tennessee

As an employer there is a lot of favoritism of management over the maintenance crew. The seasoned employees let the new employees do all the work but then complain about the quality.( Not sure how you can mess up screwing in lightbulbs)
Don't follow the employee handbook as far as 90 day integration, coaching, training and what not... at will is exactly that at this company.
Though the wage is posted all over in their help wanted ads, they write you up if another employee sees your pay.
This company does not follow EEOC, OSHA practices or plain morals. They charge customers for full price on equipment reinstalls when they are just using cleaned up used models. Not to mention the management collects the scrap metal for his own cash.

How this company is still in business I really do not know. Wish I had read all of the negative reviews before booking with them. We booked a unit in Sea Place (St. Augustine FL) in early January. Yesterday, less than 48 hours before our scheduled arrival they reached out to let me know my vacation unit had experienced significant water damage. This unfortunate event is of course out of their control and not their fault. How they handle these situations IS though. We were given 3 options:

1.) Another unit roughly 30 minutes from where we were supposed to be staying at an INCREASED RATE (no offer to cover the difference, a portion of the difference, etc). I was told that none of the rental owners will accept a reduced rate. So, they would rather make ZERO dollars as opposed to a few hundred less than their normal rate for a week? Maybe some, but all of them? Hard to believe.

2.) Another unit roughly 30 minutes from where we were supposed to stay but for only 6 days instead of 7. (another bad option)

3.) Cancellation and refund (how are we supposed to find another place to stay 24 hours prior to our scheduled arrival?)

It is evident that not much effort is put into resolving unexpected issues that arise. Really poor customer service. You can do better with other rental agencies. I would note that this is the first review I have ever written online but hope to keep others from making the same mistake I did by booking through Vtrips.

My husband and I decided to book through Vtrips in Saint Augustine for a beach getaway! It is our third anniversary, and we needed a mini vacation. Upon arrival at the condominium that we booked, I saw THREE snakes! Normally when you come up on a snake it slithers away. Well, not these snakes. They lifted their heads, and one followed my dog and I.

I entered the condominium, and immediately called vtrips to explain the story, and ask if they could transfer me to another condominium. I also stated if there was any different, I would be more than happy to pay the difference.

The manager stated that snakes are everywhere, and that isn't a reason to move someone. The receptionist than began to tell me that well, they have them at their office. Okay... So the experience of the customers isn't your top priority? It's also okay for snakes to chase you because hey, they have them at their office as well. Got it.

Also, while I was on the phone with vtrips pacing back and forth, I noticed strands of hair hanging from the living room coffee table. Then I noticed hair in the bathroom. So, I asked about cleanliness.

She then stated: Sorry. We will send a housekeeper. I thanked her, and told her I would just clean the condo in order to ensure cleanliness.

Be better people. I wanted a relaxing stay, and I got a dirty snakeland for the weekend.

Our spring break vacation rental was cancelled 1 hour prior to our check in time. The manager claimed the owner of the rental decided not to honor our booking and there was nothing they could do for us. This is completely unacceptable, the company should have better policies in place to protect their renters. We drove 5 1/2 hours and had no place to stay. They were completely unhelpful to us and basically just said we had no rights

Refused to refund our 1200. 00 even when we could not stay, Their solution a 50% refund not acceptable still waiting for a class action lawsuits, cause I will join it. No pictures because We could never stay

We rented a condo at Carlos Point condos Ft Myer for 2 week in February 2021. Unit was not well maintained. Ice maker in fridge didn't work. Complained twice. 1sr answer was parts on order. 2nd time we will talk to the owners about getting a new fridge. Dishwasher worked about half of the time. Rusty pieces of the racks coated the dishes. Minimal kitchen supplies. Several pans were coated with rust. 14 vertical blind slats were broken. Sliding door to the lanai was so hard to move that my wife couldn't operate it. We had to pick up/return keys to their office which was an hour drive in traffic. For this we paid 3k per week. This unIt would never meet standards of vrbo or airbnb.

What they've done to me as a guest is unbelievable... I made my reservation, and got the confirmation email and access to the app where my itinerary was loaded and confirmed.
I called them 2 days prior my arrival as I could not find the details to enter the house. Apparently this information was sent to my email 5 times, as I had to call them another 4 times to tell them I never received this information. After my plane landed, and on my way to my rental, I called them a 6th time as I needed the code to get into the house, for them to tell me that the Owner decided to cancel my reservation and therefore overbooked it with another reservation of 6 nights. This is no fun news, especially if you are travelling with a family.
They USE your reservation to get a better one and will literally cancel on you last minute!
How is it fair, that we as guests put 100% of the risk if we cancel or dont show up, and Vtrips will cancel on you how and when they like to do so?
I now need to sort the refund through Airbnb, because they are even so lazy and bad that they won't cancel it through their system (MAYBE BECAUSE THEY ARE NOT ALLOWED TO DO SO? AND FORCE IT UPON YOU.). Leaving you scrambled and now having to waste your time and effort into fixing the situation.
Overall extremely awful experience, and they have no respect or thoughtfulness towards a guests time and plans.

We recently stayed in the celebration cabin during fall break with 2 other families/friends. We arrived about an hour earlier then noted check in time and found the doors unlocked. We went in and found that the foosball table had one side panel laying on the floor but it was still operable. We did not call to report this (mistake one). Nor did we take pics of inside of cabin when we arrived or left (mistake 2 and 3). Overall stay was good. Upon leaving we washed all the dishes and microwave was in full working order. Almost a week later we are getting told we are being charged $500 for foosball table and for microwave door being ripped off hinges. This is complete bull crap! We have tried contacting rental place letting them know we did not break foosball table and that microwave was in working order when we left and that the doors were unlocked when we arrived. They refuse to listen. We will NOT be staying at this cabin again. Not to self and to others, take pics before and after, because there are a$$hole people out there!

I would never use this company. For the premium price I paid, the conditions were completely unacceptable. The primary issue was the that the AC was at a constant 79-81 degrees for 2 1/2 days of our 4 day stay. We checked in on Wednesday afternoon and the temperature was 79 degrees in the unit. Thursday morning it was 80 degrees. On Thursday, I contacted V Trips and they sent out a repair company that arrived around 3 PM. They cooled off the unit for about 2 hours, but the temperature immediately went back to 80 degrees. Later that night V Trips brought us 2 box fans to circulate the hot air and a portable ac that they wanted to put in the sliding glass door and block our patio access and beach view. I declined which is why we rented the condo in the first place. On Friday when the temperature was at 81 degrees, I began sending emails and calling at 8AM. Around 3 Friday afternoon I stopped by the hotel desk and expressed that I could no longer stand the heat. I am a very senior citizen and I had my 2 young grandchildren. I requested another room, but none were available. Approx. 4 PM Friday the hotel sent their onsite service rep who did fixed the problem. At 5PM I called the V Trips office again and finally spoke to a live person, telling them the problem had been resolved. Around 7 PM another service rep showed up, but the problem had been fixed hours before. We left Sunday at 10AM so we had 1 1/2 days of comfort. I have requested a credit for 1/2 of my stay from V Trips but they have declined the credit. Not only that the coffee table had a broken leg, the end table in the living room had a broken leg, only 1 lamp in the living room worked, the sliding glass door was almost impossible to open or close, still only opening half way and the bath tub would not drain. The front desk had to send someone up to fix that. I do believe the situation would not have been resolved had it not been for my my tenacity, determination and concern for my health and the health of my 2 grandchildren. My trip was July 2-5

I don't even know where to begin! Had a reservation for March which was booked in early February. Had to reschedule those dates into October due to COVID-19. I have left several messages, emails and after 3 months I heard back saying no refund even through there are travel bans between countries. They have had my entire payment for this trip since March.
My travel companion is coming from Canada. They can't even travel within their own country, as the borders between provinces are closed and if you do travel there is a 14 day quarantine.
Now I'm being told to change my dates again and 90 days before the booking in October. How am I supposed to know what will happen in 90 days. Florida could still be a mess! I even purchased the insurance but that won't even help me. So, I get to change my dates again and due to the fact that it will be most likely be next year, prices will go up. So, they will have my money for a year! All I want is my money returned. At the point where I may need to call my attorney.
Please don't book through VTrips. I booked through vrbo which Vtrips used to advertise their properties. I hope vrbo drops them!
Very poor customer service.

Notified vtrips about upstairs air conditioner not working. They were very apologetic and kept promising to get it fixed, that they didn't have another rental available to accommodate so many people, and that we would be put on the reimbursement log for a refund (I was also assured it would be a sizeable amount). Each day I called, I was given more excuses and after 7 days the air had not been fixed. Now they send me a refund for a little over 100 dollars for 2/3 of the beds in bedrooms never having air and not being able to stay in the upstairs at all for a week. I wish I had researched the company besides reading reviews on their own website.

The truest test of any organization is how they deal with problems that may arise. Hilton Head Rentals fails this test in every way imaginable. Our first problem in our rental unit was a broken clothes dryer. What should have been a simple service call, turned into a week of lies and deflection. Property manager promised remedy. Repairman that was sent, informed us he condemned not only the dryer, but the washer as well... months before we got there(confirmed this was a known issue by 3 different employees). He was tired of coming out for show, they were given a cost of replacement and declined. When the manager was confronted with this info, she promptly admitted she knew and deflected blame to the "Indian owners who are cheap and don't speak good English". Broken dryer is not the end of the world, but lying to us for 4 days is a serious issue. Empathy?... nope, just 20 minutes of complaining about the company she works for and how she wants to quit. Our week in their rental only gets worse from this point. Refrigerator leaks gallons of water into fridge/onto floor daily. Told to put a bowl under the leak. Shower backs up. Broken bathroom fixtures. 2 of the 4 TVs do not work, told to move them from room to room as we see fit as that is what they have been doing for months... again because of the "cheap Indian owners". Several broken light switches. Missing bed linens, that when finally delivered smelled damp and musty. Offered us reimbursement for laundromat, although no one with any authority will take or return our calls. Asked about moving to another unit, they said they would look into it and call us back... still waiting on that call too. In the end, the location was fantastic and we refused to let anything ruin our vacation. We will NEVER consider any property (mis)managed by Hilton Head Rentals ever again and encourage anyone who will listen to avoid them as well.

After taking time off work and spending a ton of money in preparation, VTrips wrote to us 4 days before departure saying they want more money. My wife spent 30 minutes on hold, and then I spent 40. At the end of 40 minutes, I received a message saying I was next in line and was promptly disconnected. I strongly recommend that you do not book here. They are unlikely to be in business long. If you work here, I recommend you start looking for alternate employment.

Negative stars! I sincerely would rate in the negative if it was possible. We had a reservation and fully intended on going on vacation. Then COVID-19 hit and states were closing. A week plus before the start of our reservation I began calling and emailing to cancel my reservation. No one could provide information. No one could cancel the reservation. On the day we would have checked out, I began receiving check out notifications through text/email. Again, no one could tell me anything when I called. I finally opened a dispute with my credit card company for attention. 10 days after what would have been our check out date, the reservation was cancelled. I have proceeded to call 3 more times and email to no avail. Absolutely the worst customer service I have ever experienced. Buyer beware, find someone else to book through and save yourself a headache.