Shanna C.

My husband and I decided to book through Vtrips in Saint Augustine for a beach getaway! It is our third anniversary, and we needed a mini vacation. Upon arrival at the condominium that we booked, I saw THREE snakes! Normally when you come up on a snake it slithers away. Well, not these snakes. They lifted their heads, and one followed my dog and I.

I entered the condominium, and immediately called vtrips to explain the story, and ask if they could transfer me to another condominium. I also stated if there was any different, I would be more than happy to pay the difference.

The manager stated that snakes are everywhere, and that isn't a reason to move someone. The receptionist than began to tell me that well, they have them at their office. Okay... So the experience of the customers isn't your top priority? It's also okay for snakes to chase you because hey, they have them at their office as well. Got it.

Also, while I was on the phone with vtrips pacing back and forth, I noticed strands of hair hanging from the living room coffee table. Then I noticed hair in the bathroom. So, I asked about cleanliness.

She then stated: Sorry. We will send a housekeeper. I thanked her, and told her I would just clean the condo in order to ensure cleanliness.

Be better people. I wanted a relaxing stay, and I got a dirty snakeland for the weekend.