Jerry C.

This place is double the fees of other companies nearby, they changed there cans both recyle and regular, I had just purchased new rubbermaid cans and they stole them and left one of theirs. I called a dozen times and they did nothing, I called to cancel service and Dione was a rude BIT($. Nasty attitude, did not even care why I was cancelling and they want to charge me $25 dollars to pick up their cans that they delivered after they stole mine. When you call for customer service plan on being on hold for 30+ minutes, I have only have them return a call to me 1 time. This place is bad business, go elsewhere and put them out of business. Stop supporting them

I booked a condo for Panama City at the Grand Panama months in advance, we were originally on the 6th floor, about a month after we booked I got a call and was told the condo sold and the only thing left was on the higher floors above 11. I told Lisa I did not want that, she called me back and said she found a 7th unit we could book, I agreed, 1 week before we were to leave another call from Lisa, this 7th floor condo was sold also, the only condo left was the 11th floor. People have already made flight reservations, time off work, ect... I told her I was very unhappy with this and what was VTRIPS doing about it, basically nothing, they do not care one bit. So if Vtrips cancels no big deal if I cancel I get penalized... TOTAL BS!
I was told I would receive an email with check in information, that never happened arrived at 4pm and had to spend an hour on the phone getting my room access information, forget about the person at the table next to the front desk, they know nothing, just there to collect your parking pass money.
The parking garage is disgusting, garbage everywhere, smells like urine, very gross.
Went across the bridge to the elevators, same thing the hall ways and elevators are dirty, gross, disgusting and it takes for ever to get an elevator.
Got to the room, the door is flopping in the wind, the door had a 1 inch gap around does not seal, anyone could open it with a credit card. The dishes in the cupboards were dirty, the condo is suppose to accommodate 8 people there were only 6 towels, the place is dirty needs a real good cleaning, couch has large stains all over it. Carpet is stained, the dryer is so loud you can't be in the condo when its running the squeaking is horrible. Wifi is terrible. The resort has 2 BBQ grills, only one was working, so there is a line to BBQ, and the access to the grilling area is locked with a chain and padlock, you have to go out the front and walk around to access the grills.
The Beach is the only nice thing there, not alot of people
I certainly will not recommend or stay at the Grand Panama or Vtrips ever again.