This company has proven they have no moral nor business ethics. Fees double at an exponential rate, coupled with the fact they fail to notify you if there are any issues with your billing. They allow your account to go "bad" for six months, fail to contact you because it is, "not company policy to contact you via email". They had my credit card information and had no inclination to contact me via US postal, or email - phone contact was out of the question - because they magically had the wrong area code in their system for over 5 years. My father had contacted them many times in the past, and no one bothered to correct it. When I contacted them, they repeated my phone number to me without skipping a beat and without me providing it to them.
When I asked if they could "work with me" due to a failure of auto pay being set up online (one of two times this has happened to me since bill pay became a tangible product used by consumers on the virtual platform) I was promptly told this was also against company policy. When did customer service become a violation of company policy? After a few questions, I figured out this was her safety net to get out of answering any customer service based questions. Recorded conversations do not exist in AdvancedDisposal - they would have to waste too much time teaching people skills that cannot be taught.
After all was said and done, I had to pay $450.00 worth of overdue charges for a service I attempted to pay on-time. Fantastic.
My father had an excellent credit score, I also have an excellent credit score. This meant nothing to them. After my call with their "representative" I was a dirt bag who cannot pay my bills. Double fantastic.
One more thing, they sent a "cheap shot" $15 dollar bill for bin removal for their equipment that was hauled off the day before. No, don't include that in the final bill.
The CEO of this company Richard Burke was a prior dirtbag from the company Veolia Environmental. Horrible company from France that cuts corners at all cost. They don't care about your safety, just the bottom line. Don't try calling these people for negotiation, its not worth your time.