Vroom

Vroom took my kids money ******* dollars and no car and no refund 60 days now talking to a lawyer now the kid is paying for the car loan and no car hours and hours on the phone and our bank is not helping worst idea ever, hopefully more people read this and think twice...

I recently tried to purchase a vehicle from Vroom. I was not doing a trade in. It was a simple purchase. I wanted to do financing, and that is where all the trouble came into play. First in order to proceed, the make you pay a $250 non-refundable deposit. This is key, once you do this, their service and responsiveness goes straight to $#*!. I had $50,000 in my savings account and was purchasing a car for $36,000. My credit rating is 810 and I make over $150,000 a year. This deal would take about 15 minutes in a dealer. I was bounced around inside of Vrooms $#*! sales team asking for multiple documents and proof of money. Long story short after 9 days inside of their clown show of a company I just said $#*! it, keep my $250, I am going somewhere else. Maybe that is their business strategy, screw people over so hard that they just keep giving them $250. AVOID THIS HORRIBLE COMPANY AT ALL COSTS.

THIS COMPANY IS SLEAZY AND THEY ARE LIARS. Bought 2021 Jeep Renegade for $30k. Got it and took to the Jeep dealer for state safety inspection. The brakes were rusted, grooved and rutted and would not pass inspection. Required $1300 brake job. Vroom said they would try to get it covered for me, then played games, ghosted me, then I finally got the one the phone and they said they could not and would not do anything for me. They were sleazy throughout the process. DO NOT DO BUSINESS WITH VROOM!

The good news is the car arrived. The bad news... where to begin. This is not a fabrication of my experience, but the honest play by play. The process of working with VROOM is awful and they should be embarrassed. There is no transparent way to follow the steps in order to receive your vehicle. You'd think they'd have a tracker or even a dedicated representative give you updates on your vehicle, but rather you're thrown into a pool of other hopeful customers trying to receive any communication where their car is. The car wasn't delivered for about 6 weeks (and this is generous). And when it arrived, it needed new parts. If you're a person who, when you call a company enjoys ‘please hold' to classical music, than VROOM is for you!

Spoke with numerous agents majority of them with bad attitudes even when you are nice. Nobody knows what the xxxx is going on and will just keep passing you to nowhere. Waited for 2.5 hours for a supervisor that was never going to answer because there are none. They lost and found my deposit and then they had a carrier to being me my truck and now there is none. Cassie Durant and Raven are about as awesome as they get. The rest are as worthless as the unanswered calls when trying to talk to a manager or supervisor or in this case the their 2 specialists. I have been told to xxxx off, I have been told I didn't have a truck on hold, I have been told that I am a piece of xxxx, I have been told I was buying a 2 wd 2019 Ram 1500 of which all I did was mark it as interested in it on their app. Just wanted someone that was higher up to talk to about all of this and more because if it is happening to me it is happening to several hundred more people.

I will NEVER I mean NEVER use this dealership and shipping service again. I missed 2 days of work waiting on the delivery and it's still not here. The agents never update on the progress of the vehicle. They email me a few day before 7am only to tell me the car his being delayed. If I miss work one more time I'm fired and I still have gotten the car. The agents can never seem to find the drive. I think this company is running drugs from state to state. Horrible service now I don't know how I'm gonna get the car because I can't miss work anymore.

I bought 2019 Lincoln MkC this month October 2020.
When they delivered the car, it was not hardly drivable.
Front end warblers, could not drive it past 30 miles an hours, they told me to take it to the Lincoln dealer, I live in Pepin, Wisconsin in the boon docks, had to drive it to Rochester, Minnesota, two hour drive going 30 miles an hour at my Cost!
Had to do it three times before dealer got it right!
Spend three days driving there and back, plus drove over 300 miles all at my expense, they outwardly refused to give me compensation.
I will never buy from this company so be beware of there way of doing business.

This company is impossible to reach for payables. They owe us $1500 for a transport move that we did for them over 2 months ago. Radio silence and they wont answer or just hang up the phone. They also have negative ratings all over the place for non-payment. If it wasn't for us carriers, your company wouldn't even exist, and this is how you treat us?

It took a month for the entire process. Had many discrepancies with delivery. Once you sign your contract they have 2 weeks to deliver the car which took even longer. When I received my car it was dirty and had no gas. I requested to have my contract changed due to the fact that I would only have my car 2 weeks before the car note is due they told me they couldn't change it. I would not recommend anyone to buy a car with vroom.

I bought a Car from them about 2 months ago, from people not returning my calls, getting the wrong contract to not getting the car delivered on time, I had to call them for every single process, It's now almost 3 months and still have not received my plates

I called in to negotiate an offer I rcvd from them. When buying and selling cars, there's always room to negotiate. It's like the minute I said the work "negotiate" she turned into Cruella. She asked me some of the specs about my car and said that they would re-review. I was never asked why, what, nothing. So of course i re-asked if i could negotiate. She replied, " i just said i would resubmit it" that means its negotiable// i honestly didn't even get to finish my sentence, i kid you not. When i realized how nasty she was being i just hung up. Shame cause i was looking to buy as well. Good thing they weren't my highest offer. Oh, when i told her never mind. Her response was "and that's fine".

I bought 2 cars and traded in 2 cars. 1st one 01/15/21 and 2nd 01/17/21 I got the 2nd one first. It funded no issues except I had to pay for some repairs that they claim they will refund me. They missed multiple delivery dates. It has been 45 days and they still have not paid off the trade-in but they are selling it on their site. I have had to make 2 more payments on this car since we started. I gave them anything and everything in less than 1 hour. They still have not funded the loan or received my first payment paperwork for payment due in 2 days. I am a fully qualified borrower with high credit and income, there is no reason for this. I have to chase them down for answers and they never deliver on what they say they are going to do. Update 03/07 loan still not funded and trade in not paid off. They even reached out to me from my review and asked for my info to help and nothing. To top it all off they requested I get an emissions on my Tesla electric car. SMH.

I purchased a car with them the worst business in U.S.A. they sale broken car to me, I return the car I still waiting for my refund no supervisor every time I called them waiting in the phone until 1.5 hr. I frustrated with this horrible business I just need my money I payed $21,634. I'm going to get legal assist this week, because is too much be waiting. DONT PURCHASE WITH THEM.

All I can say is DO NOT give them the benefit of the doubt. I ignored all the bad reviews and remained hopeful that I would be one of the few positive people but NO. Like everyone said, customer service absolutely sucks. Once they have your money you won't have a follow up from your salesman. In fact the extension to my guys number was DISCONTINUED. If you want any questions answered feel free to ask me. I will respond ASAP just to save you from making a mistake I had done.

Paperwork signed and returned. Vehicle delivered and trade-in taken now trying to take it back. We purchased another vehicle months ago from Vroom and finicaced with Santander. Did the same for a recent purchase and Truck delivered they took my trade-in? Now a couple of weeks later they call and say that they will have to pick up the truck I bought and bring mine back. Even though all parties agreed to the purchase, financing, and delivery done with no notice of any issues. Of course, as others say it took hours and hours to finally receive the truck. Now they are trying to breach the contract due to their own errors and trying to return a vehicle that I haven't had use of for a month and in their possession for a couple of weeks and they have 10K for my down payment. Unethical and a breach of contract. I even received a congratulation letter before and after delivery advising that everything was done to complete my purchase.

I waited over a month for my vehicle after being told numerous times it would be delivered in two weeks and my car never showed till a month and half later. Then when my car came it wouldn't start! So I waited a month and half for a car that wouldn't even start. I get literally 14 calls a day because THEY can't get it right with the bank they use. They lose paperwork and ask for it again more than twice. They are just not professional at all. Do not use them.