I ordered a piece of clothing from this website almost 2 months ago and they still haven't shipped it yet. I understand the current situation but their company claims that they still ship orders DAILY and the delivery is FAST (which is obviously not).
At first when I asked them why my package wasn't moving, they told me that there was no need to worry and the delivery would take about 10 working days. Which means that they didn't even admit that they were having shipping problems. And they still urge to buy their cute but overpriced clothing despite of not being able to send the orders out.
In comparison to Verge Girl, I've ordered some other packages from other websites, which were shipped via DHL and have been delivered on time.
They don't offer any compensations nor discounts in exchange for inconvenience and waiting.
I was expecting better attitude from their company.
Please just visit Princess Polly for exactly the same products for half of the price. Not only are their products poor but their customer service practices are highly unethical and dishonest.
Sending you clearly faulty products, then ask you to fix their poor quality clothes yourselves i. E the initial response 'please just cut away the thread that is hanging off in 3/4 separate places on the top'. Like we don't know these tops will then fall apart as soon as we wash them and not be worn again.
When this resolution was obviously refused they provided a returns label and asked to return this (but no mention of the fact they would then remove this cost from the refund). As I had already said on two occasions that I would not be paying extra to return a clearly faulty top to them.
The other top I bought originally which surprisingly wasn't falling apart on arrival. I have now washed once and it has completely lost its colour and the threading is also coming loose.
Please just don't waste your money here they are overcharging you for really poorly made products and then using very dishonest and non-transparent customer service tactics. I wish I'd have checked the reviews before ordering from here as seems to have many bad reviews across the board and I am not surprised.
Also please teach your customer services reps to stop just copying and pasting the same things about the returns policy. Returns policies shouldn't be used to cover your back on faulty items that you are sending out. Which looking at your reviews is happening quite often.
Hey Rebecca,
I am so sorry to hear that you have had this experience.
We are always happy to offer compensation for an item that is found to have manufacturing defect and will generally ask customers to send through a photo so our team can easily assess the issue.
Unfortunately, we are not always able to clearly identify a fault via the photographs that have been provided. Generally, when this happens we will provide a pre-paid shipping label so that the garment can be returned back to us and thoroughly inspected by our returns team.
If an item is found not to have a manufacturing defect once it has been received, it will be processed as per our returns policy.
I am so sorry for any inconvenience caused!
Thanks xx
Finally brought my first thing from verge girl! Can't wait to buy more because I loove my dress. Great service, quick delivery and the dress looks amazing on just like it did in the picture. Cute packaging too! Xx
I bought a dress, delivery was good but what they fail to do is provide quality product for the price. A flimsy sheer piece of material with no lining for $83. The product looked all kinds of wrong on me (unfortunately,) so I'm returning the item. Having used Afterpay I except to get refunded what I have paid, and expect future scheduled payments to stop.
If the item doesn't look right or fit they refuse a refund! This is in violation of Australian consumer rights.
It takes a simple google search and a two second read of the Australian Competition and Consumer Commission site to understand their policy is illegal.
Check it out it clearly states that it is illegal to tell customers they do not give refunds!
Hey Loren,
We are very sorry to hear that you are not happy with your recent purchase. If you are not 100% happy with the item you are welcome to return it to us for a voucher to use on a future purchase. Our vouchers never expire so you can take as long as you like to use it on something new. I'm very sorry, but as per our returns policy, if you return an item purchased through Afterpay, we will deposit a voucher into your Verge Girl account. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments. The voucher will be deposited for the total value of the item(s) returned. We do state this information in our returns policy on our website which is available to read before you make a purchase. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million X
You can find the clothes they sell on other sides for at least $20 cheaper minimum, sometimes even $30-$40 cheaper for the exact same item! It's quite disgusting they jack up their prices so much given their young shoppers are easily influenced by their trendy instagram. Also why are all their models tanned, skinny white girls? Do they know people of colour exist? And people above 45kg? Get some diversity, it's 2016!
Hi Luc.
Firstly this is not a matter of customer service and do not respond well to being labelled as racists.
Here are the facts for you:
Firstly, many online retailers copy other designs and sell for cheaper to undercut their competitors.
Secondly, we use models being managed by Brisbane/ Sydney Modelling agencies. If you have a problem with the models being used you should target the agencies to voice your propaganda.
Thirdly, we have many VG ambassadors that are not all size 6 and 8 girls.
Kind regards.
VG team.
Verge Girl is hands down my favourite online store to shop at. The products always feel and look better quality than the standard woman's online stores out there. I also love the styling of the clothes and their Instagram is the best to follow for outfit inspiration and the latest trends. Verge girl get things that other online stores don't! The service is always the best and I've never had an issue with postage or their service overall. 10/10
Avoid at all costs! I received a faulty item (button holes were too small for the buttons) & the top was unwearable.
When I contacted Verge Girl (with photo evidence)they were so nice, advising me to just send it back, they would reimburse my postage.
Once they received the garment they claimed by their quality standards it was fine & I just needed to force the buttons through.
I was then informed my account had been credited (they also did not reimburse my postage)
So Ive just thrown away $80. Out of principle I dont want to buy anything from them, does anyone know how I can get my money back?
Verge girl are amazing!
I honestly don't have one thing to fault about them!
For one their clothes are incredible and always in trend, the price is fair & the shipping time is great!
The customer care team are always so helpful & understanding of my returns!
Highly recommend shopping on verge girl!
So impressed with their amazing service. I have been a regular shopper for several months now buying almost all my clothes from here. Great customer service when I have needed to return clothes (only once for wrong size) and always impressed with the quality
I ordered my clothes and they came 2 days later! So quick which is awesome. Everything was wrapped up and there were nice notes telling me who put my order together which I thought was super sweet!
Love all my clothes, all exactly like the pictures and fit perfectly except for one but the returns are super easy to organise!
So happy with my purchase and will definitley be buying more from them!
They have this ''policy'' that even when you exchange something for a different size they will give you an online credit. I honestly just would like to exchange the stupid dress for a bigger size. No, now I have to buy something extra on top of that. It is a rip off. First and last time I am ordering something form this website, thanks.
I swear Verge Girl has everything I want! I have never found so many things on trend at one store. The quality of the clothes are superb and the staff are always so nice and friendly when I shop in store... not to mention their excellent online shop - such quick delivery too!
VERGE GIRL has the best in style clothes at all times. They're always uploading new items and their social media is on point. The sizes are very true to fit and the ship time to the US is amazing. Will be buying more from them!
It has a very bad quality, also it took me a long time to arrive, not to mention what I had to pay to get the package when it finally arrived. In my opinion the product leaves a lot to be desired and does not look like the photos. Finally, it does not even come with the label of the store itself and I do not know why it is a product that they have made.
Hey Elena,
I am so sorry to hear that you order was delayed getting to you! Sadly there have been some significant delays within the postal service as a result of COVID-19 however, we are so happy to let you know that standard shipping is now mostly back to normal and expected to arrive within 5-10 business days! We also offer a DHL express service for customers in the US, Canada and Europe and these orders will arrive within 1-3 business days.
We have recently introduced a feature on our website that provides an estimate of the customs fees you may be charged once your parcel has undergone the clearance process in customs. This estimate is shown on checkout prior to processing payment. We are really sorry, but unfortunately we have no control over import duties and taxes that are charged by your country. These fees are different to the shipping costs and are decided by your country based on the value of the goods when undergoing customs clearance. The best thing to do is to check with your country's customs, as they will be able to let you know how these fees are decided.
As well as our own VRG GRL exclusive styles that are designed in house by our amazing design team, we also stock some items from other brands. These are carefully curated pieces found by our buying team that we think suit the VRG GRL vibe, previously these styles did have a different tag however, you will now find our VRG GRL logo on almost all the items in our store!
We're so sorry that your order didn't quite work out this time. We happily accept returns for a refund or store voucher, you are welcome to view our full returns policy in detail here: https://www.vrggrl.com/pages/returns
Please don't hesitate to get in touch with out customer service team at info@vrggrl.com if there is anything we can help you with at all!
Thanks xx
Ordered the almost famous dress + a pair of earrings :) VERY cute dress, absolutely love the fit! I purchased a size 8 & it fit perfectly (for reference I am 5'5" size 25" waist). HOWEVER my only complaint is that the quality of the material is not good for the price. The dress is pure acrylic, very thin, similar to things I used to get from forever 21. Regardless, I would continue to shop here because the clothes are made very well and super cute!
Loved ordering form Verge Girl! I ordered a jumper which was too big and exchanged it for a bag. I am so in love with the bag and get so many compliments when I wear it! On trend! Can't wait to order more
The most gorgeous pair of pants I own! The photos online represent the physical item perfectly, I really love how they have at least 20 photos of the item so you really know what your buying. I also LOVE how they admit to using flash photography so they include photos of the item without flash up so you know exactly what colour the item is too. Sizing was very accurate and shipping was super quick, even on standard shipping to NZ came in around 4 days :)
I still have not received my order (one dress) in over a month. I understand shipping delays due to COVID-19, but this is significantly delayed. I purchased from other international stores during the pandemic and they were not delayed. I can't contact the Australian postal service regarding my package.
This is my second second and certainly not my last purchase from verge girl! Their clothes are amazing, fast shipping and on top of it all their customer service via email is outstanding. I am yet to have an issue with this fantastic brand! Xo
I'm in love with all the style of clothes they have, and would buy out the store if I could! The shipping was much quicker than I expected, since I live in the US I thought it would take weeks coming from Australia, but it was only 2 days! Love the shirt and earrings I got! Trendy and unique and match my personality well!
Overview
VRG GRL has a rating of 2.6 stars from 309 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VRG GRL most frequently mention and return policy. VRG GRL ranks 107th among Women's Clothing sites.
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Hey Mary,
We are very sorry to hear that you are yet to receive your parcel. We are very sorry, but unfortunately due to COVID-19 there are significant delays with shipments due to border closures, government restrictions and airline cancellations. For further information regarding international shipping delays, please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates or contact your local postal service.
Please note that as standard shipping parcels are sent on commercial aircraft, there are delays of up to a few weeks depending on your country's restrictions as there are very few international commercial aircraft operating at this time. The postal services have said that they are working closely with partner airlines and postal operators to move items as quickly possible within the safety guidelines.
The type of shipping selected at checkout will also determine how quickly a parcel will be delivered. If a parcel has been shipped with DHL for example you will likely receive it within 1-3 business days, however unfortunately there are currently delays on all standard international shipments. I am very sorry, but this is sadly something we are unable to control.
You can keep an eye on your parcel using your tracking number that was sent to you when the parcel was dispatched. The same tracking number can be used to track your parcel with your local postal services tracking website. While your parcel is in transit between Australia and the destination country, the tracking details will not update until it has been scanned by your postal service. When your parcel has been scanned into your country the tracking will update.
Thank you for supporting us at this uncertain time, please let us know if you have any further questions. We hope you are safe and well!
We apologise for any inconvenience and thank you for your patience.
Thanks a million X