- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I ordered a piece of clothing from this website almost 2 months ago and they still haven't shipped it yet. I understand the current situation but their company claims that they still ship orders DAILY and the delivery is FAST (which is obviously not).
At first when I asked them why my package wasn't moving, they told me that there was no need to worry and the delivery would take about 10 working days. Which means that they didn't even admit that they were having shipping problems. And they still urge to buy their cute but overpriced clothing despite of not being able to send the orders out.
In comparison to Verge Girl, I've ordered some other packages from other websites, which were shipped via DHL and have been delivered on time.
They don't offer any compensations nor discounts in exchange for inconvenience and waiting.
I was expecting better attitude from their company.
Mary J.'s review of VRG GRL earned 9 Very Helpful votes
Mary hasn’t received any thanks yous.
Mary doesn’t have any fans yet.
Mary isn’t following anybody yet.
Empty.
Scam of a company - followed their directions to send back for a refund and they said it would...
Hey Mary,
We are very sorry to hear that you are yet to receive your parcel. We are very sorry, but unfortunately due to COVID-19 there are significant delays with shipments due to border closures, government restrictions and airline cancellations. For further information regarding international shipping delays, please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates or contact your local postal service.
Please note that as standard shipping parcels are sent on commercial aircraft, there are delays of up to a few weeks depending on your country's restrictions as there are very few international commercial aircraft operating at this time. The postal services have said that they are working closely with partner airlines and postal operators to move items as quickly possible within the safety guidelines.
The type of shipping selected at checkout will also determine how quickly a parcel will be delivered. If a parcel has been shipped with DHL for example you will likely receive it within 1-3 business days, however unfortunately there are currently delays on all standard international shipments. I am very sorry, but this is sadly something we are unable to control.
You can keep an eye on your parcel using your tracking number that was sent to you when the parcel was dispatched. The same tracking number can be used to track your parcel with your local postal services tracking website. While your parcel is in transit between Australia and the destination country, the tracking details will not update until it has been scanned by your postal service. When your parcel has been scanned into your country the tracking will update.
Thank you for supporting us at this uncertain time, please let us know if you have any further questions. We hope you are safe and well!
We apologise for any inconvenience and thank you for your patience.
Thanks a million X