Rebecca S.

Please just visit Princess Polly for exactly the same products for half of the price. Not only are their products poor but their customer service practices are highly unethical and dishonest.

Sending you clearly faulty products, then ask you to fix their poor quality clothes yourselves i. E the initial response 'please just cut away the thread that is hanging off in 3/4 separate places on the top'. Like we don't know these tops will then fall apart as soon as we wash them and not be worn again.

When this resolution was obviously refused they provided a returns label and asked to return this (but no mention of the fact they would then remove this cost from the refund). As I had already said on two occasions that I would not be paying extra to return a clearly faulty top to them.

The other top I bought originally which surprisingly wasn't falling apart on arrival. I have now washed once and it has completely lost its colour and the threading is also coming loose.

Please just don't waste your money here they are overcharging you for really poorly made products and then using very dishonest and non-transparent customer service tactics. I wish I'd have checked the reviews before ordering from here as seems to have many bad reviews across the board and I am not surprised.

Also please teach your customer services reps to stop just copying and pasting the same things about the returns policy. Returns policies shouldn't be used to cover your back on faulty items that you are sending out. Which looking at your reviews is happening quite often.