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It has a very bad quality, also it took me a long time to arrive, not to mention what I had to pay to get the package when it finally arrived. In my opinion the product leaves a lot to be desired and does not look like the photos. Finally, it does not even come with the label of the store itself and I do not know why it is a product that they have made.
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Scam of a company - followed their directions to send back for a refund and they said it would...
Hey Elena,
We are very sorry to hear that you have had this experience. We recently introduced a feature on our website that provides an estimate of the customs fees you may be charged once your parcel has undergone the clearance process in customs. This is shown on checkout prior to processing payment so that our customers are aware of customs fees prior to confirming the order.
We are really sorry, however unfortunately we have no control over import duties and taxes as these fees are decided by your country and are not decided by us. These fees are different to the shipping costs and are decided by your country based on the value of the goods. We also state on our website that payable import duties are the responsibility of the customer. This is stated on our Shipping and Delivery page on the website, which you can view here: https://www.vergegirl.com/pages/shipping-delivery.
As well as our own VRG GRL exclusive styles we do also stock items from other brands! You can find all of our VRG GRL exclusive styles here: https://www.vergegirl.com/collections/verge-girl
If you are not 100% happy with the items you have received, you are welcome to return them to us as per our returns policy for either a refund or store voucher. To process a return, please head to our returns page, here is the link: https://www.vergegirl.com/pages/returns and follow the steps. Please ensure the item/s you are returning meet our returns policy.
We sincerely apologise for any inconvenience caused and appreciate your feedback. If there is anything else we can assist you with, please do not hesitate to contact us via email at info@vergegirl.com.
Thanks X
Hey Elena,
I am so sorry to hear that you order was delayed getting to you! Sadly there have been some significant delays within the postal service as a result of COVID-19 however, we are so happy to let you know that standard shipping is now mostly back to normal and expected to arrive within 5-10 business days! We also offer a DHL express service for customers in the US, Canada and Europe and these orders will arrive within 1-3 business days.
We have recently introduced a feature on our website that provides an estimate of the customs fees you may be charged once your parcel has undergone the clearance process in customs. This estimate is shown on checkout prior to processing payment. We are really sorry, but unfortunately we have no control over import duties and taxes that are charged by your country. These fees are different to the shipping costs and are decided by your country based on the value of the goods when undergoing customs clearance. The best thing to do is to check with your country's customs, as they will be able to let you know how these fees are decided.
As well as our own VRG GRL exclusive styles that are designed in house by our amazing design team, we also stock some items from other brands. These are carefully curated pieces found by our buying team that we think suit the VRG GRL vibe, previously these styles did have a different tag however, you will now find our VRG GRL logo on almost all the items in our store!
We're so sorry that your order didn't quite work out this time. We happily accept returns for a refund or store voucher, you are welcome to view our full returns policy in detail here: https://www.vrggrl.com/pages/returns
Please don't hesitate to get in touch with out customer service team at info@vrggrl.com if there is anything we can help you with at all!
Thanks xx