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Florida
1 review
1 helpful vote
Follow Alexandra B.
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Look no further for ordering product from overseas. Alibaba has made the process seamless and safe! Your orders are secure, the down payments are reasonable. I am VERY pleased with all that Alibaba does to make overseas purchasing effortless. Thank you!

+1
Date of experience: April 24, 2025
Qatar
1 review
0 helpful votes
Follow Mohamed M.
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We've had a fantastic experience working with Sunny Zhou at Ningbo Pailite Electronics Co., Ltd, our trusted supplier of milk frothers. Sunny consistently impresses with her: Exceptional expertise – provides clear, well-informed answers and guides us through options confidently.
Outstanding professionalism – communication is always prompt, courteous, and reliable.
Genuine honesty – transparent about pricing, lead times, and product details, fostering strong trust.
Supportive attitude – goes the extra mile to address concerns, expedite shipments, and ensure smooth transactions.
Her dedication and customer-first approach make her an absolute pleasure to work with. If you want both high-quality milk frothers and a top-tier sales partner, Sunny Zhou is the person to contact!

Date of experience: June 23, 2025
Azerbaijan
1 review
0 helpful votes
Follow Maksim K.
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I really like buying goods on this platform.
Make delivery to Azerbaijan accessible!
The only thing that prevents us from using this platform more often is the expensive delivery of large goods to our country. We need to look for an alternative option.

Date of experience: April 24, 2025
California
1 review
0 helpful votes
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International Online Shopping
June 19, 2025

Alibaba has made it possible for people like me procure Chinese products and import them to my country. I feel very safe using Albaba especially on international transaction as they have trade assurance facilities in case of any problems with suppliers.

Date of experience: June 19, 2025
Georgia
1 review
0 helpful votes
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Beach wheelchair
June 22, 2025

I really liked the stroller! Very comfortable, my husband can push it on any beach! It is also easy to disassemble and fold, and it fits in the trunk of our car together with my electric stroller, which is very convenient.
I can walk in my electric stroller and at the same time we can always swim in the sea if we go somewhere far from home and our nearest beaches.
The beach stroller has already successfully passed tests on pebble and sand beaches in 2 days!
Now I can swim in the sea again at any convenient time and on almost any beach 👨‍🦼🌊
At the same time, the stroller supports the back and head well, the tilt of the back and legs is adjustable. It is also very comfortable as a sun lounger for relaxation.
It also easily unfolds on any beach, which allows you to choose any place.
The seller organized everything very quickly, was always in touch and answered all my questions.
I highly recommend this seller.
Thank you. Beach wheelchair

Date of experience: June 22, 2025
Texas
1 review
0 helpful votes
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I live in Queens and do a lot of night driving—these headlights are a game changer. Super bright, no flicker, and they actually make the car look newer. Install was idiot-proof.

Date of experience: June 21, 2025
Slovakia
1 review
1 helpful vote
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After creating a request on Alibaba I became many responses and offers, and at the end I managed to get what I needed for a very reasonable price, although the shipment price was really costly, much more than I thought it could be. On the other side the package came right to my door, without some authority checks and/or additional taxation (EU here).

Date of experience: April 25, 2025
Latvia
1 review
0 helpful votes
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Everything is wonderful
June 18, 2025

Everything is wonderful. Only there are always problems with DHL customs clearance. They ask to pay VAT and say that the shipping documents are not filled out correctly, they are confused that it is written - "VAT is paid by the buyer"
Maybe the problem is with DHL itself.

Date of experience: June 18, 2025
GB
1 review
4 helpful votes
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Excellent service
April 28, 2025

I purchased an E bike and was extremely happy with the service, quality, customer assistance, updates on my delivery, and speed of delivery from the time of placing my order. The whole process was simple, and the staff very helpful throughout. The bike was very well packaged and fully protected. I can highly recommend this company.

Date of experience: April 17, 2025
Australia
2 reviews
0 helpful votes
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Honestly, I've dealt with a number of manufacturers on Alibaba and every single time it's been a pleasure to do so. If you communicate clearly you get exactly what you want every time. I love Alibaba and what it can offer as an entreprenuer

Date of experience: June 4, 2025
Georgia
1 review
0 helpful votes
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Satisfaction with Alibaba
June 19, 2025

We are very pleased with Alibaba from being able to make easy payments to our supplier, You Fine, to all of the information that was provided to us through the Alibaba web site regarding our order of our beautiful statue of Our Lady of Guadalupe. John & Georgia Neel
Talking Rock, Georgia USA

Date of experience: June 20, 2025
Sweden
1 review
0 helpful votes
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Excellent Experience
June 23, 2025

Excellent product. Excellent seller, Cheney. Very attentive throughout the entire export process. Everything went very smoothly. Thank you very much. 100% recommended.

Date of experience: June 23, 2025
Pennsylvania
2 reviews
2 helpful votes
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Beware beware beware from Alibaba and sellers on this app, Everyone let everyone know about my purchase on Scam Alibaba, I spent $673.15 in 02/11/2025 the app showed me the package arrive in 04/11/2025 I never got my package then i asked for refund fake Alibaba's customer service team told me you should talk to seller and I did after 2 weeks talking with Scam Alibaba and fake seller on Alibaba they refund me 49% of my money please do not order anything from them.

+2
Date of experience: April 24, 2025
Canada
1 review
0 helpful votes
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Jelly Wax ( hard and soft)
June 20, 2025

All the experiance from start to the ens was great. Explanation of the product was clear and usefull. Thank you very much I defenetly will buy again from this seller in the future

Date of experience: June 20, 2025
Indonesia
1 review
0 helpful votes
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Very fast and detailed processing of order
June 23, 2025

I really liked the way Alibaba handled my purchase and how detailed it was with the delivery status.

Date of experience: June 23, 2025
CD
1 review
0 helpful votes
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Graa Entreprises
June 21, 2025

I can confirm that I have had a good experience with your platform and especially with the security guaranteed for our transactions.

Date of experience: June 21, 2025
Cameroon
1 review
0 helpful votes
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Beat My expectation
June 20, 2025

It was quite hard to get around to products but at first but spending more time on the site made things easier.

Date of experience: June 20, 2025
California
1 review
0 helpful votes
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A Cautionary Tale: Alibaba's Failure to Protect Buyers Despite providing clear, documented evidence that the supplier Cangnan Kangtai Paper Products Co., Ltd. failed to manufacture or ship any product after receiving USD $990, Alibaba.com has refused to issue a refund under their so-called Trade Assurance program. Let me be clear:
No goods. No tracking. No communication from the seller. No resolution. Yet Alibaba has closed the case, citing procedural technicalities instead of addressing the core issue — a total breach of contract and a blatant case of supplier fraud. This isn't just disappointing — it's reckless. Key Issues: Trade Assurance is NOT assurance at all — in reality, it's a set of arbitrary rules that do not account for supplier misconduct or real buyer protection. The supplier remains active on Alibaba, still listed as trustworthy, despite this unresolved and fraudulent transaction. Alibaba's dispute process is opaque, slow, and rigid, offering little room for actual justice or accountability. The refusal to refund in the face of irrefutable non-performance destroys trust in Alibaba's platform — especially for international buyers who rely on Alibaba as a "safe" global sourcing tool. My Verdict: Alibaba has enabled suppliers to take money without delivering anything, while hiding behind policy clauses. This sets a dangerous precedent. If you're a buyer thinking about placing your trust — and your money — with Alibaba's Trade Assurance, think again. You're on your own if anything goes wrong. I strongly advise businesses to explore alternative platforms that offer real buyer protections, enforceable standards, and ethical accountability.

Date of experience: June 5, 2025
Singapore
1 review
0 helpful votes
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Judo Jackets
June 19, 2025

Items are QC before shipment, quality and standards met my specifications. Products are well packed and arrived timely for customers.

Date of experience: June 20, 2025
Canada
1 review
0 helpful votes
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Amazing Experience
June 19, 2025

A great platform for finding the products you need, with the ability to communicate effectively and make payments with confidence.

Date of experience: June 19, 2025

Overview

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,292
value
1,271
shipping
1,266
returns
736
quality
1,248
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Instant Feedback

202 reviews
+2036