Lucas made the process of purchasing these tickets very easy. I was a bit nervous because we are not at home and the tickets are being mailed to our vacation spot, but I have confidence in his service.
I was hesitant to call because Ive had bad experiences with other ticket companies in the past. I should have known that Vivid Seats would be different! My total time on the phone was less than 6 minutes, including hold time! Amazing... Excellent... everything I can do on the App!
Jonathan helped me out big time making sure my larger order of seats were all together and at the best price possible for us as a family! I got the tickets delivered through email within seconds of my transaction and we are pumped to go to the show! Jonathan had great phone skills and made no mistakes with my order, I didn't feel frustrated or annoyed at all!
The app said tickets were 90 each but when I select the quantity and go to checkout they jumped to 141 each. This happened every time I tried. So I called and the guy could see the 90 dollar listed price and helped me purchase the tickets through him so I got the listed price. He made it so easy and was very helpful. One of the best customer service experiences I have ever had.
With the outstanding assistance of your agent, Mr. Terrence Harris, I got the purchase of these tickets with so much ease. I found Mr. Harris very patient and very accommodating answering all my questions that give me vital information on how to get my e-tickets once they are available. I am planning to contact him again when I have some important sporting events to watch in the future.
Incredibly high service charges and overpriced tickets from face value. Was the first time I used the site and assumed a fair price when compared to Ticketmaster... my mistake.
Also, nearly impossible to speak to someone to resolve issues. This whole thing felt like a scam.
Paid $389 and immediately after buying realized we had the wrong date. Vividseats refused any type of refund or reissue although we were months before the date of the event. Once our requests and appeals were exhausted we decided to go ahead and attend the concert as purchased but they refused to send tickets at all, cleaning that anything disputed would not be fulfilled. In the end they kept our money and the tickets. This company has terrible reviews and now we know why.
Julian Gutierrez did a wonderful job-my computer was slow and he walked me thru several games before I bought 2 tickets. I will call on him again for future tickets. I should mention that the 10 % email coupon prompted me to call and check prices)Thank You.
The man who assisted me in getting tickets spoke to me like I was wasting His time. He was very short and pushy. I did end up buying the tickets through him however after I got my confirmation email he had spelled my first name incorrectly and forgotten my apartment number in the shipping address so I had to call back to correct it right away. In the future I will be either buying online or most likely just using another service all together.
I purchased parking for an event in St. Louis. They charged me a $13 fee on a $36 spot which was supposed to be in a parking garage attached to the venue. When I received the confirmation email, it was in a different garage 10 blocks away. I immediately called and emailed to cancel and received no reply. When I called the next day and finally got through to someone, they said there was nothing they could do and the representative hung up on me. Ultimately, I paid $49 for a parking spot I never used. Horrible customer service!
Vivid Seat make it real easy to purchase tickets no problems, i tell everyone about this app cant go wrong with it & also that theres always someone on the other end of the phone line to answer your questions or to help you purchase tickets
Monique helped me through a complicated order this morning. I was ordering 2 sets of tickets across multiple days and she walked me through the process very calmly, cheerfully and thoroughly. She gained my trust right from the moment we started talking. She is extremely competent and patient at the same time. Overall it was a very pleasant experience because of Monique's great customer service.
We had gotten our tickets from another vendor and they completely messed it up. They sent our tickets to a different state and they would not come in till 3 days after the event. I called Vivid Seats and Mark Beaver was my rep. He was very understanding and did everything in his power to make sure we got tickets to an event we already paid for. Mark walked us throughout the whole ordeal and every time we spoke his attention was as if we were the most important customer he was talking with.
Many of you are mad about the fees. I was too so before I bought them I called and talked to s sales rep. He was able to reduce the fees by 50% and gave me the exact seat numbers which they say they can't do. Since I was paying $1000 a ticket I wanted to make sure I was right in front of the stage. I've used them a few times since and have never had a problem. Stubhub still my first choice but they started charging fees as well. If you really want to go to s concert or whatever and sit VIP you have to expect to pay almost double the asking price.
I tried to purchase ticket for Big 3. Sign in process was a nightmare now person who selling tickets took tickets back. Talked to customer service Vivid seats. Trying to recall seller get tickets back. This system is horrible. Just give me my money back. And stop telling me there is no refund.
I had trouble using the website and the app because my address has a number in it (as in apartment number? Yes, that's dumb). I was basically prepared to be mad on the phone but they were nice + super speedy and fixed, taking my order in minutes. Should've called before anything else.
I was having some troubles through the website so I called to see if someone could resolve my problem. Lucas was very helpful with making sure I got my tickets with no hassle this time! I'll be giving his extension to anyone looking to buy tickets to an event from now on. Gave such a good impression for the company. Go Lucas!
Jamal provided quick and efficient service! I had to call in instead of using online service because I was unable to complete my order online. Kept getting an error response saying my billing address is invalid. I used the same credit card with the exact same billing address when purchasing over the telephone. Just wondering why this keeps happening every time I try to order online using this Visa credit card. I would appreciate if someone would be able to check into this for me and get back to me. Thank you very much! Lori Dyck
I'm getting tickets to a performer that my girlfriend has wanted to see since we started dating (3 years). I finally have the opportunity to take her and as oppose to going back and forth between websites to find a great deal I asked John if he could help me and being a long time vivid seat buyer, he helped save me a few dollars. I know a few dollars isn't much but it's the fact that he was willing to go the extra mile to make this event a bit more special. I sell cars and I can't tell you that I'm grate at what I do because I'm willing to go that extra mile like John. I will continue to buy my event tickets from vivid seats because no only did you help me get a good deal but you also gave me the opportunity to build a memorable experience with someone I love.
I'm so upset at this place, this was the first attempt and last to purchase tickets. All my information was entered correctly, called my bank to confirm that there was an error on their end and not mine, and they just cancel my purchase less than 30 minutes later. It doesn't even show in the purchase history on their site as if it never existed.
They are not willing to make up for their mistake, instead encourage you to repurchase, well in my case that would have meant to pay $200 more.
Unbelievably upset over this, as this was a surprise for my boyfriend. I have to say customer support stayed calm and courteous while I was obviously pissed. Though the first time waiting for a Manager to speak with my call was either disconnected by accident or on purpose.
Will never purchase there again. Thanks for nothing.
Overview
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We understand your frustration and value your feedback Chris. We would like to look into your order experience with us. We ask that you DM us via our Social Media Channels so we can take a look into your order. We are always here for you and will make things right if possible. We hope you will give us another chance!