VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
I was on and off the phone in probably no more than five minutes and the operator, Jill, was very nice and helpful!
John provided quick service and answered all of my questions about the venue etc appreciated that he looked into what we requested and even offered us a discount with the purchase. Great customer service, we can't wait to see the show!
Alex was the best. He answered my questions very thorough and professional. He was also polite.
I will use Alex again.
Upon asking if they could offer anything better, the customer service representative offered to cut the service fee in half, We will definitely use Vivid again!
I was in the ticket game for years when Kroger still had Ticketmaster. I'll leave that as a short story because the review is not about me. I've used Craigslist, which spam sucks now for ticket resale, Stub hub, and others to buy tickets. BY FAR, Vivid has the best app and platform I've ever seen. User friendly in every way I could possibly list. I am in no way affiliated or compensated by Vivid but tell everyone who will listen and about timing for best deals. I normally order online but called this time and Jamal was excellent and very professional. If there's a negative at all it would be not having seat numbers or aisle designation as that can be very important for certain concert venues although this purchase was for Cowboys Stadium. All that said I would work for Vivid Seats in a heartbeat. If I can telecommute give me a call. Thank you, BR549WRIGHT
Customer service. Excellent Rene Sanchez is outstanding, You are fortunate to have him as part of your staff.
Alex from Vividseats was extremely helpful with my purchase and to accommodate me over the phone. It was a smooth process and there were no errors. I immediately got my tickets after the call and I am very excited for the game! I can't wait to use vividseats and alex again in the future!
I received excellent service. The associate was helpful and answered all my questions. I had never used vivid seats before. The associate when into great detail explaining the process.
Outstanding professional and quick. Rep took me through the ticket selection fully explaining as we went along. Amazing
The Name of the person helping me was: Precious. She was Very Polite, Courteous, and Helpful. Precious is the Best!, Thank You, Vernon Tweed
Alex answered any questions I had directly and clear. It was a pleasant experience for my first vivid purchase.
I wouldn't call it a scam website, however they are re-selling tickets for someone else. You will over pay, have little information about where the seats are located and will not receive a copy of the tickets until the day before/day of the event even although you are charged when you order. Does not feel secure, and you do not get to choose the seats, only the price section. Better off to use ticket master, it is cheaper and much more secured.
Awesome! I had absolutely 0 knowledge of the facility nor the event. My representative was patient, kind and knowledgeable.
The Associate that I spoke to me was with was very thorough, knowledgeable, patient with the entire process.
I ordered tickets through VividSeats for the Detroit Lions
On October 21,2018 for a game on the 28th. It is now 2:30 PM on Friday,
October 26,2018 and I still do not have my tickets. I have sent several emails
And received one response which was not helpful at all. Today I chatted with
Their help desk and they cannot guarantee that they will send me another
"transfer of tickets" email that will allow me to access the tickets
Despite my receipt for over $400.00. The mobile chat app is not user friendly.
I thought I had placed an order for tickets to surprise my son for the Meek Mill concert on 10/26. I found out I did not complete the transaction, so I was in a panic. I called and Derrick answered. He was professional and efficient. I can still surprise my son, thanks to Derrick!
Derrick #3155
Just purchased tickets on Vivid Seats. I had a tricky situation with the tickets that I couldn't resolve online so I called their 800 line. Their customer service rep, Rene Sanchez, was amazing. He was able to help me secure the number of tickets that I needed and helped me from start to finish. Rene was knowledgeable and friendly. He made me feel like a valuable customer. He's an asset to Vivid seats
My first experience with Vivid was a joy. I was tremendously impressed with Brady Davis. I bought two tickets to Hamilton. He was very knowledgeable about the theater and what would constitute good seeds. I will recommend my friends to use Vivid And to specifically asked for Brady.
Inside sales people are very frequently unmotivated & lethargic-sounding.
Jamaal was very expedient, insightful and courteous. I will seek his assistance again when purchasing tickets!
Thank you for quickly and efficiently using my credit towards tickets in December. I was dreading getting on the phone and it was easy!
About the Business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members