VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
I ordered 3 tickets for a music festival in LA, I didn't receive one, the replacement package was empty, I flew from canada so they promised a ticket would be available for pick up at a location downtown LA, I received no information on the ticket for pick up, when I called them they told me they cannot replace it (hours before the festival) and that they can only give me store credit although all their services say money back guarantee. I refused, when I got a call back after they reviewed my call recordings I was told to stop crying. I then hung up and waited until I was home again. They said that because I can not prove the package was empty they will only give me store credit and it is still not resolved.
TLDR; Stole 300 USD from me and refused to live up to their word.
Do NOT buy here.
Johnny was very helpful and provided me with knowledgeable experience and would definitely recommend him to all future clients. Thank you!
Ordering through Vivid Seats was super easy and made me feel confident with purchasing legit tickets for an event.
The guy we had a pleasure to speak with was very very patient! Had to put him on hold to figure out if we wanted to buy them and he had no problem waiting. Such a kind and humble guy that does his job very well!
Monique answered all my questions and also gave me her direct extension. I was ready to hit enter and order online but decided to call VividSeats customer service. Also purchased parking pass so I'm good to go. Will surprise my husband with tickets to Golden State. We're flying in from WA. Merry Christmas!
I was having issues ordering tickets online so I called in and Tyler did an amazing job helping me out! He had a great personality!
I had never heard of Vivid Seats before, nor had any of my family and friends. I really wanted to go see Michelle Obama at the Forum, but the tickets were out of my price range. I decided to call Vivid Seats and the guy who answered the phone (I forgot his name) was soooo friendly and reassuring about my purchase and my concerns. The transaction took less than 10 minutes and I paid 1/3 of the going rate for the most economical seats! The best part was he sent my ticket via email and all I had to do was print it out and take it with me. I will definitely use them again! Thank you Vivid Seats!
Customer service took their time with my order ad really helped me to get the best price i could for the tickets.
Unfortunately, its a real downer to print out tickets and see the face value be MORETHAN HALF of what i paid.
Fool me once.
First and last time on Vivid Seats.
Conf # *******
Conf # *******
Customer service rep named Kyle was above and beyond the most knowledgeably customer service rep I've dealt with at Vivid Seats I am a regular customer of yours Many times I go thru the app or website to purchase my tickets This particular time I needed a customer service rep's help and he did not disappoint He took care of my needs in a reasonably amount of time and not once did he have to place me on hold Now if he could only promise a win for my team that night!
The customer service representative Knute who helped me order my tickets and explain the mobile device entry was very pleasant and knowledgeable! I highly recommend Vivid Seats
This site is a rip off and should be shut down. They buyers have no clue how over priced their tickets are until they get them. Vivid seats doesn't tell the buyers the original ticket price so you could end up being literally robbed and they don't care, they don't refund, they don't even void the day of purchase! And their seems to be no limit on how much the sellers can over charge for their mysteriously priced tickets. This is a disaster waiting to happen. My sister used my credit card by accident and contacted vivid seats IMMEDIATELY to get the transaction voided, they said there was nothing they can do except try to do an insurance claim. When the tickets arrived, she saw they were originally HALF the price of what she paid. And when she tried to do an insurance claim only allow for very specific reasons even though it didn't say that when she bought the insurance. I tried to do a credit dispute with my bank and Vivid seats fought that as well, they stole my money. They are rude, unhelpful, and unwilling to listen or help. They should be shut down they are crooks.
The rep Derrick helped me complete the purchase of my tickets due to an issue with paypal. Issue was resolved quickly and easily.
Tyler was very friendly and helpful. It was nice to talk to someone that you can tell likes his job and happy to help others!
Alex was very helpful in placing my order. He did a great job at answering my questions. I have used Vivid Seats many times and would recommend them.
Confirmed that the seats requested were together and finished ordering the tickets in a secure easy process with a professional agent named Johnny. Will order again!
Nice gal helpful
Need to make sure I get my tickets before I leave. I used UPS overnight, they better come through, or I'll be calling. But so far so good
Nick in customer service assisted me in buying my tickets, was getting an error regarding address Was able to complete the order
I guess my 'title' above says it all.
It was a quick, easy process, due to the reason mentioned above. I have used you guys in the past, and will do so again. Thanks
Enjoyed the phone in service who was quick to get my tickets and got us exactly what we needed within our price range
The vividseats reps I talked to were very understanding and helpful. Alex with sales was very helpful in getting me the tickets I needed and made the process very easy to go through.
About the Business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members