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VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
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I have been a VividSeats customer for many years and almost always turn to them to purchase tickets for my favorite events. Their customer services representative and especially "Sam" whom I interacted with most recently, always provide exceptional customer service. Their online system for purchasing tickets is efficient too. Also, I find that their tickets are always competitive and fair.
Great experience with Cymer who helped me secure parking near Amalie Arena, Tampa, for an upcoming concert. Very professional & helpful! Thanks Cymer!
We're glad Cymer was able to take care of that for you--we'll let them know!
Great customer service. She helped me to apply a store credit that was expired already. And on top she gave me 10%discount Thank you vivid seats!
We're glad we could help you find the best value, Verena!
The service I received was friendly, helpful quick and thorough. The representative, cymer was very good.
We're heartened to hear that Cymer embodied our award-winning customer service, T.G.
Vivid absolutely misrepresented the tickets I'd purchased as actual seats, only to get tickets delivered for Standing Room Only. When you talk with customer service, they reference the fine print in terms/conditions that it was standing only (which no one reads or knows what SRO stands for) and absoulely refuse a refund. They use a common refrain of "we're a secondary market, all sales are final". The call center is clearly in India, everyone is part of the "escalation team", no manager can be spoken to and your only recourse is to try and resell the tickets yourself. Vivid has effectively stolen from me. I was already aware that standing room tickets were available through the venue for a 1/3 of the price. BBB, do us all a favor and shut this place down.
We want to make sure all our fans are able to make an educated purchase, Ben, which is why we take pains to ensure our listings are accurately represented. In this case, the tickets were listed as SRO before purchase. This information was found on the "section" field, rather than the terms and conditions. We understand some fans may not be familiar with seating terms, so our FAQ has an entry, "What do “General Admission”/”GA” and ”Standing Room Only”/”SRO” mean?" to clarify. Still, we regret if that information was missed, and any resulting frustration.
The video says it all! Leidys needs a raise. She went above and beyond to help a very sad girl that was devastated over stub hubs lack of assistance. I love her.
We're glad that Leidys could take a sad day and make it glad, Reagan. Thanks for the review!
The agent ( Pedro) was very polite and willing to help. He was patient with me and did the process nicely. He is a 5 stars service agent:3
We appreciate the five-star review, Cristian! We are so excited that Pedro was able to make your buying experience a great one!
We had the pleasure of talking to Richard R. To purchase our concert tickets. Very helpful! Listened to our needs and helped us get what we wanted. Easy to talk to!
How wonderful! Thank you for the five star review, Andy!
My first purchase Beyonce tickets, spent like $492. Didn't know promotions or discounts were available through Vivid Seats! Some promotions were 10% off, and $20 off $200 purchase! I called them up to express my dissatisfaction w/ no discount, and was told no credits available after purchase. So i asked for discounts to purchase Lizzo tickets. No promotions or discounts! But if you order over phone, you can get a one time 5% off for new customers! That would have been even greater for Beyonce! I give this purchase 2 thums only!
Hi there, Angeliq, we value your excitement in attending highly anticipated events and your concerns absolutely matter to us. We want to help make your experiences greater with us by encouraging you to enroll in our Rewards Program through our app. You’re automatically enrolled in Vivid Seats Rewards with each purchase. Buy 10 tickets, and you’ll receive the 11th one for free! It is the best way to save, for the more tickets you buy, the more site credits you earn towards future purchases with us.
Barbra was so helpful and polite! Made me fell comfortable with making a purchase. Will definitely be using her as my point of contact for future buys
Thank you for the five-star review, Morgen! Your feedback is absolutely valued!
I decided to call instead of using the app to purchase tickets. The Vivid representative was very knowledgeable and professional. Representative Trish was great! She was very helpful and answered all my questions while guiding me throughout my purchase.
Neal, it is always our top priority to provide you an excellent buying experience. Thank you for trusting us as your ticket service provider.
After experiencing difficulties with my online order Joshue from Vivid seats was very patient in helping me resolve my issue and placing my order
We are happy to hear we were able to turn this around this for you, Michael!
Good customer service, but took a while to get the tickets transferred over. Instructions were confusing. Had to create a ticketmaster account to access the tickets.
McKenna, we most certainly value your feedback. Quite often, tickets are released closer to the event date for security reasons, such as to prevent fraud or the duplication of tickets. We are a secondary marketplace who have diverse sellers with different ticket transfer options. Meaning, we do not house physical tickets. However, we do have sellers on our site who list tickets for our fans to choose the option that best suits them. We always encourage our fans to select the most accommodating choice while purchasing. We encourage you to reach out to our online support team on social media by sending us a DM if you have any additional questions.
Chris did a fantastic job helping me with my online order. Was very patient and effective! I definitely will continue to shop with vivid because of him.
Sweet Deal! We are happy to hear Chris was able to resolve all your concerns, Anthony!
I bought 2 tickets to a concert (Andy Schauf at Great American Music Hall in San Francisco on March 3rd), and when I went to the event, Vivid seats only had sent me one ticket in a pdf. They charged me for both. I tried to download their app, and use the Vivid seats app (instead of website) and even still, the app only let me download a pdf which contained a single ticket. Attempting to view the tickets directly in the app did not work either (again, only one ticket was visible). They suggested that I wasn't swiping (e.g. Up or to the right) or that I wasn't noticing that there were two pages. They insisted that they sent me two tickets.
They have still not refunded my money, despite their "Guarantee" that customers will have their tickets in time for the event. The whole show was ruined because of this, and I feel that they are not making it right, when I am requesting something very reasonable-- a refund for the ticket that I never received.
I would give zero stars if I could. Buy your tickets elsewhere!
We understand your frustration and value your feedback Pierre. We would like to look into your order experience with us. We ask that you DM us via our Social Media Channels so we can take a look into your order. We are always here for you and will make things right if possible. We hope you will give us another chance!
Nice to have a person on the phone that can answer all my crazy (Senior) questions! Thank you Anthony S!
We appreciate the 5 - star review Kathleen! Thank you for letting us be your destination for live event tickets!
I called the phone number to ask about a promo code for tickets. Felix helped me right away. He was friendly and thorough with my purchase.
We appreciate the 5 - star review Danielle! Thank you for letting us be your destination for live event tickets!
Had an issue with my order while trying to complete it myself for a family trip to Houston Texas. Called and got excellent customer service. He was able to assist me and get the 10 tickets I was seeking.
We are glad to hear you go the tickets you were seeking Nick! Thank you for letting us be your destination for live event tickets!
Made a last minute decision to see Bruce Springsteen in Denver. I called vividseats to ask a question and was helped by Meghan. She helped find me a good seat in my price range and made it so easy. Thanks Meghan. 5 stars! Bonnie
Glad to hear we got you tickets to see "The Boss" Bonnie! Thank you for letting us be your destination for live event tickets!
Marvin helped us with purchasing Rolling Loud Tickets, and he was very helpful the entire call. He made sure everything was correct with the information and was very kind when dealing with us! Can't wait to get our tickets and be able to use Vivid Seats again!
We appreciate the 5 - star review Miguel! Enjoy the festival and thank you for letting us be your destination for live event tickets!
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every orde...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We really appreciate your loyalty, Ruben, and that you took the time to let us know the great job Sam is doing.