VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
I don't know how there could be 5 * ratings here unless it's their own employees! I bought NBA tickets in August 2018 on Vivid Seats for a Feb. 2019
Event. When I have bought resale tickets at other vendors before, the
Tickets are immediately transferred to my name and then 48 hours before,
The tickets show up for mobile tickets. At Vivid Seats, you wait until
48 hours before for the owner to transfer them. It is now less than a
Day away and the owner has not transferred them. I have already called
Vivid Seats twice. I think it is set up this way, so scalpers can try to
Sell their tickets on several sites and see which site they get the
Best money for the tickets! My tickets will probably never show as
This is a high demand game! Vivid Seats claims if no show, I will get a
Refund after 2 hours before! What if I were traveling from out of town
And now no tickets?! They have held my money for 6 months and now no
Tickets. Either Vivid Seats should be forced to change their delivery
Policy or they should be shut down! Stay away!
Great experience and customer service. I always use and recommend vivid seats. I also appreciate the emails I receive with discounts.
Tyler was very informative and helped make my purchase a seamless process. Now I can continue planning a birthday weekend for my hubby with one less obstacle.
The operator was very helpful I loved how he handled the call he made my experience awesome good job
I was assisted by Dexter in purchasing a tix for Todd Rundgrenn. I had some questions that I needed answered. Dexter is very knowledgeable and very professional. He has a friendly manner and it was a pleasure to do business with him. Dexter is a great asset to Vivid Seats! I will not add a photo; my review should suffice.
I was having problems inputting my credit info into the checkout phase. Your rep had it done for me in no time and was super nice/
Laura is awesome and worked out the issue with my order on the spot, AND found me front row tickets on top of that! I will definitely be calling her in the future!
The CR Agent was very helpful with processing my order request. He explained the purchase process, emails that I would receive and verified the entire transaction on completion.
Well taken care of. Very professional. Simpler than doing online because of Canadian credit card. Would do it again.
Monique Micheaux did a superb job! She was delightful and efficient. I greatly appreciate her efforts to make this an enjoyable event for my family.
I have used other ticket services but Vivid Seats is the best. I tried to order on line but ended up calling the 1-800 number. I spoke to Luke in Chicago - ext 3259. He was very helpful, upfront, explained to me about the cost, fees, etc. I felt very comfortable. Very good customer service. I made sure to keep his name and extension for future purchases.
I was very confused. Wondering why it's cheaper per ticket to buy 2 seats vs 3 seats. Also wondering why we can't know our row & seats at time of purchase.
I tried multiple times but wasn't able to use the online coupon emailed to me but I called in and spoke with Rick. He's the best, he was very patient and helped me with the coupon to save me some money and got my tickets ordered! I spent a long time looking and Vivid Seats had the best deal on these tickets and much better customer service! Thank you so much Rick! Can't wait to see the Stones!
I needed tickets to a Spring Training game in Florida and called VividSeats to ensure that I got what I needed in the desired location. I spoke with a customer rep named Laura who helped me tremendously. Laura was kind, patient, helpful and professional. She made the transaction a breeze and I got what I wanted at a good price. Thank you again VividSeats.
First time purchasing tickets i was nervous because i was going to spend more than 1000 dollars but rep made me feel good and very happy with the customer service
The specialist I spoke to over phone was knowledgeable and really gave me some great advice and information. I felt like he was truly looking out for my best interest. Very satisfied with this experience.
My card kept getting declined due to my address not being valid with the card I was using. I called and Cole helped expedite the process quick and easy with no issues. Thank you Cole you were great!
" please wait" in red stayed online for ever- called the customer service # spoke with Tyler. He helped me purchase the tickets. Thank You.
I needed to purchase tickets for client to the NBA All-Star game! I called and spoke to Alexis, she was amazing! Very sweet and helpful! The process was quick and easy!
Thanks Alexis, you ROCK!
Justin was one of a kind. He truly cared about finding me the best tickets within my price range (and at a lower cost!). I had a ton of different requests and he was patient, happy, and VERY helpful! Best experience I've had so far with a ticket company. THANK YOU JUSTIN!
About the Business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members