VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
I wasn't able to use the coupon online, but called in and spoke with Justin. He instantly assisted me in applying the coupon and placing the order. Much cheaper than other websites, and I spent a long time looking.
Thank you!
John was great to deal with and very helpful. He booked us tickets to a baseball game and a hockey game and got us exatly what we wanted.
Arthur was very helpful and clear on what i was buying. I liked how he repeated everything a few times to make sure i knew.
The beauty, color and texture of our does not come from Gold or Silver but from the small and simple this we do for others along the way! Excellent Service!
My online experience was not the best this time as I was not able to enter my coupon discount. However, when I called in for assistance, Angel at ext 2763 was extremely helpful! His customer service was more than spot on! Please give him a pat on the back for me as we don't always hear when customers are satisfied.
The guy that helped me with this ticket purchase was awesome. Can't remember his name but he was very helpful and not pushy at all. Thank you.
I talked to Angel on the phone and he was very helpful. I would definitely use this again. I received a PDF file within minutes. Download, print and there it is.
As a new customer, I was having issues making an online purchase with a prepaid gift card. I called the company and talked to Jason Odonnell. Within 10 minutes (at the most), my ticket order was taken and completed! No trouble at all. Jason also made the experience a good one and exceeded my expectations! Great Customer Service! Great Price for my tickets as well!
Alex was very pleasant and thorough while walking me through my transaction. He made the customer experience easy and stress free. Thanks Alex!
Luis, was the person who helped me through the phone to purchase my tickets he was great he gave great explanation about the seatings which made it very easier for me too choose the correct settings for my occasion, great personality and very patient
Conner, the sales rep, was super helpful and saved us money! Friendly, took his time, overall a great guy! Will call him again!
Brady was Fab! Very efficient, detailed, informative and quick, all qualities a customer is looking for!
Kyle was great help, I had already 2 tickets, but needing 1 additional ticket. So I called in and received the help that I needed. The last ticket isn't right next to the other ones, but in the same Section and same Row, just 4 seats down! We can make this work! Keep up the great work!
Brady is my go to person at Vivid Seats. X 2570.
He is clearly focused on delivering great customer service and does every time.
So far so good. Have my tickets printed and ready to go. They answered right away and had a better selection of seats than what was offered on the site I was at. Prices were better too.
Thanks Justine, I'll call you again.
I called their office for assistance because the link to my discount wasn't working and they took care of everything for me. Very pleasant and helpful! Thank you Luis Ochoa.
Started purchasing tickets online and decided to just call. Immediately connected with an agent who completed the transaction very quickly. My first experience with VividSeats was a positive one, and I'd use them again
I had a pleasant conversation with Dextor. He looked high and low for the seats I was trying to acquire. He found something close and was so helpful.
I tried buying tickets to an MLB Spring Training game but found the delivery would be after we leave home as we would be travelling for several weeks so no easy delivery options. The agent was able to find comparable tickets as e-tickets which I could receive by email. Wonderful!
Sales rep very professional & helpful. Totally explained pricing & fees. Very satisfied.
Would do business with them again.
About the Business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members