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VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
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Morgan was wonderful and I will definitely be a return customer. I have gotten his email info so he can personally help me in the future.
Ashley did a great job helping me get tickets to Willie Nelson! She helped me with my 10% off and got me great seats!
Marcus was very knowledgeable and helpful.
I would recommend him for future purchases as well. He was easy to understand and provided clarity to the transaction.
George Ross helped me for 30 minutes while I called my bank and proceeded with the payment. I got all my emails and George helped me understand the flash seats and how to set that up. I'm not sure if the tickets are just not available right now because they aren't on my upcoming events.
Gave me the best area to sit for a baseball game within my budget. Very pleasant and answered all of my questions.
My representative, Tyler, was very professional and courteous. I got better seats at a better price. All my questions were answered, and I felt relaxed and confident about my purchase.
Great customer service.
Great customer service
Great customer service
Great customer service
Great customer service
Found great seats at Old National Center for the Iyanla Vanzant Tour in Indianapolis. Marcus was fantastic. Will use again!
Ashley was quick and efficient. She helped me out a lot with purchasing my tickets. Thanks again hun :)
Spoke with Decter regarding an issue I was having with a promo code online and he took great care of me and I purchased my tickets without any hassle.
I was having a problem buying the tickets on line and I was getting frustrated, I call the 866 number and Michael help me buy 7 tickets for my son and his family. Today is my sons' birthday and he wants to spend his birthday with his family and the Dodgers and Michael made it happen. Muchas gracias Michael. And my son Manny thanks you too. He is so excited and so our my grandsons Mark and Alan.
Michael was very helpful in obtaining 20% off purchased tickets to Elton John Concert in Atlanta, Ga
Mike helped me apply a code to my order that would not work online. He was a huge help. 5 stars! I would definitely call him again for orders in the future.
Alexis was super great to work with. She answered all my questions and helped complete my order. Thank you so much.
I had such wonderful service from Jonathan that I will never use another company.
I received better seats then I expected and saved over $100.
Chris was fantastic and knows how to make his customers happy! Will be using vivd seats from now on thanks to him.
I called to order tickets and they were helpful. Not happy with the $15 per ticket fee but that's pretty typical these days.
Brian was extremely helpful as knowledgeable about possible issues. He took a lot of time to fix my problem and he was pleasant to talk to.
My first try buying through just the website did not quite work, and I was worried I might not be able to get the ticket I wanted.
Brady said there was no problem and explained that they were concerned about security because of an inconsistency on the information I provided. He carefully discovered what the confusion was and quickly got me exactly what I wanted.
Mr. Morgan Murphy did an excellent job. He was friendly and helpful. He made the transaction so fast and easy. I would totally buy from vivid seats again knowing that if I have any issues with the online service I can count on the customer service reps to be spot on. 10/10
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every orde...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members