VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Mark helped me secure my seats for the game during my vacation. He was very helpful in the process and we actually received better seats.
Vivid Seats is definitely the way to go when purchasing event tickets. The sales executive I had the pleasure of speaking with was extremely helpful and friendly. The overall transaction process was a breeze. Thanks for helping me acquire tickets to my dream game!
I attempted several times to try and purchase tickets online but I could not see the seating chart to pick my seats. I became very frustrated until I found your direct phone number and was fortunate to have Alexis answer my call. She was very customer focused and a tremendous help to me so I was able to purchase tickets for my wife's special birthday. She is a big Chicago band fan and her birthday is actually August2nd so it is a perfect fit. You are lucky to have Alexis as an employee. Thanks again Alexis
Thanks, Kyle. You were very efficient, helpful, and easy to work with. I appreciate your assistance with my order.
Literally couldn't complete an online order cuz your website can only understand the apartment address on a certain line. Really dumb. Called my credit card who suggested writing it all on the same line. Your website had a stroke when I tried. Had to call my order in like from 1992. Julian G. At ext. 3290 empathized with my frustration and dealt with it. Got my order in and help me decompress from the water boarding experience that was your website. VividSeats more like VapidSeats
I've been using Ticketmaster for as long as I can remember. This year, I gave vivid seats a try, what an amazing experience! The customer service is excellent and they have more competitive prices with less fees than the competition.
Laura was extra helpful. She definitely went the extra mile to make sure my order was placed, and that I understood the process.
The phone ordering experience with Marcus Pailler of Vivid Seats was excellent. He was professional, thorough, but concise, and had the answers we needed. Thanks again Marcus.
I got a 10% coupon for Red Sox tickets on an email from Vividseats and clicked through to order. For whatever reason, the discount wasn't showing up on the order online. I called Customer Service and in a matter of 10 or so minutes, Marcus Pailler completed the order for me, applied the 10% discount, and I received the email with a link to my tickets within 5 minutes of finishing the call. I wish the site could have worked the way it should, but I was happy to find that Marcus was there to make sure I could complete my purchase. Thanks!
Call dropped and he called back even after the order was placed. Very professional and helpful in obtaining the tickets I wanted quickly.
I want to thank John Lapinski from Vivid Seats for helping me purchase my tickets at a good price and also guaranteeing me that I will have great seats for the show, he made sure that my party of five for the concert would seat with each other since it was a bit difficult since the concert is approaching, he also applied my 10 percent off discount. He was very patient, had a good attitude and answered all my questions and concerns. Such a great experience, can't wait for the concert. Thanks John!
Brian was very helpful and friendly at the same time. He helped explain how process works since I've never purchased tickets through vivid seats before. Thank you!
The app said tickets were 90 each but when I select the quantity and go to checkout they jumped to 141 each. This happened every time I tried. So I called and the guy could see the 90 dollar listed price and helped me purchase the tickets through him so I got the listed price. He made it so easy and was very helpful. One of the best customer service experiences I have ever had.
Laura was courteous, pleasant, and helpful! She was able to diagnose my issue and solve it in an expedient manner I hope I deal with her in the future!
Kyle was extremely helpful and answered my questions. I was able to purchase tickets for a very reasonable price during a sale. The same tickets were over 3x the price just 2 weeks ago. I am extremely satisfied and content with my purchase.
Dexter did a great job. I was to receive a 10% discount for being a new user and he found it. Dexter was great
Over all wait time was not long at hold, the communications again were very clear and the people were very understanding through the process. Getting me out of a struggle was handled well!
Mark helped me get my parking ticket he was very helpful the first person I talked to hung up on me don't really know why
Wonderful and cheerful assistance was given by Mark J. He not only helped me locate a seat at the venue but explained to me how to determine how a football team is home or visitor at a venue.
He left me feeling confident on my purchase and was a very pleasant experience.
About the Business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members