Joshua was a tremendous help in my purchase and seating. His personal knowledge was a great asset. Additionally he was pleasant, friendly and professional. He is a genuine member of your team. Thank you Joshua
I ordered two tickets for mezzanine seats at $100 per ticket. My credit card was charged $256.55. I received the tickets via email. There was a red button that said Review and Print. I clicked on it and verified that they were the correct tickets (mezzanine). Then I had to click on another button that said Download. I downloaded and printed the tickets without further examination and put them in an envelope. When I got to the venue, I discovered that I had tickets for $35 seats in the upper balcony four rows from the very top (with somebody elses name on them) and I am HANDICAPPED! When I contacted Vivid Seats, they refused to do anything to satisfy me... did I mention that their website and the tickets themselves tout a GUARANTEE? BUYER BEWARE! This outfit is out to take your money and cares nothing for customer satisfaction! Use them at your own risk and only if you can afford to throw the money in the toilet!
I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! The site didn't show the total of $632.10 until after I purchased the tickets. When I went on their "live chat" to inquire, they didn't respond at first. I then tried again and was told what the ticket charges were $62.10 each ticket plus $3.95 each ticket for "instant download." When I asked for a refund due to the exorbant charges per ticket, they told me no refunds and that I can resell my tickets on their website. I was then disconnected from the instant chat before I was done discussing the matter.
I tried to purchase tickets online form my 10% discount email that I received in my email. It took me to a website vividseats to place order for concert tickets and on submitting order the order submitted failed for the 10% discount. A popup came up to call for support and a person had to place the order # *******. I realized in receiving the invoice that I never Markus did a good job to resolve my order. I still did not get my 10% off.
My app kept messing up so I called in to get my tickets, Julian helped me get my tickets and fix my app issues. He was great. I wrote down his extention so that if I need to call in again he will be the one to help me
The worst online purchased i ever experienced! I bought a $56.00 worth of ticket for a show + service and shipping. When i received the ticket i saw that the cost of the ticket is only $35.00. I will never buy from this website again!
I called vivid seats to try and get a question answered and I talked to Angle and he answered everything and helped me through the purchase of baseball tickets, which made it easy. It worked out because the seat purchases were separate and the seats all ended up together
I needed tickets to a Spring Training game in Florida and called VividSeats to ensure that I got what I needed in the desired location. I spoke with a customer rep named Laura who helped me tremendously. Laura was kind, patient, helpful and professional. She made the transaction a breeze and I got what I wanted at a good price. Thank you again VividSeats.
We called two days before the Notre Dame and Wake Forrest football game and Brady answered the phone. We had ordered EAGLES tickets from VIVIDSeats in April and were pleased with John that took care of us.
Great service - he found out what side of the stadium Notre Dame sidelines would be and gave us option of being in great seats on either side of the stadium. We ended up in the 2nd row right behind the bench at a reasonable price.
Great service, tickets printed on demand. A Bucket List to see The irish play a game thanks to VividSeats. THANK YOU for your great service Brady and your company - a very trustworthy ticket company. The #30.00 per ticket is outrageous though. Part of the deal I get it... Doak and Kathy
I bought tickets and delivery instructions said to pick them up at the box office. When I got to the front of the line I was told they did not have my tickets. I called the help number for Vividseats and was told to call Greg. Greg told me to get in the box office line that said "disputes" when I got to the front of that line they said they didn't have my tickets. I called Greg again and he went in the back and got a box and pulled out my tickets. Poor communication and process and I missed the first half of the game
I called to purchase my tickets because I was having trouble with my login. Monique was the customer service agent and a pleasure to work with. She took my order quickly, efficiently and with a high level of customer focus and facilitated getting me to the right person to help with my login issue.
I got ripped off by another service and had to dispute the charge. Then I needed to find tickets the day of. Meghan was fast to set up a new order and it turns out the tickets were less expensive and better than the first ripoff site. They were mobile delivered and of we go to the game! Thanks.
The call centre fellow was very polite, informative and efficient. He asked the right questions and I have the (better have) right answers. The order was less than 2 minutes to complete and the email confirm on payment, information and tickets was fast and satisfactory. I give Vivid Seats a 10 out of... 10!
Sorry I forgot the name I think it was Bradley X2570. But he was so helpful and knew what to do. I was off the phone in less than 5 minutes and had my tickets on the way. I ordered my first set online and it was as simple as can be. I will be using this site for my ticket needs again.
Brady was great help today, had a problem purchasing tickets and that problem was actually due to my bank. He nicely stayed in hold for severance minutes while I called my bank to fix the problem. Once that was done he purchased the tickets for me.
Erica, who helped me to buy tickets to Jerry Seinfeld in Austin. This is a Christmas gift for my son and
I wanted to make sure I got good seats etc. Erica was extremely helpful throughout the process. She did not try to rush me off the phone and made sure that I understood the process. She was easy to understand, obviously fully aware of the process and was as pleasant as she was proficient. Brava to Vivid for hiring her.
We're glad we could make your Christmas brighter!
Mark was super helpful in ascertaining the best seats possible for myself and my son- having family members involved in MLB makes baseball a family tradition for us and he made our experience in getting great seats seamless and easy! Super thankful for his service- I will promote your service and sing your service!
I was having trouble signing into my account and when I called for assistance the gentleman (I don't recall his name) on the other line was very friendly and helpful and completed all of the step for my purchase.
There was a problem redeeming my 10% discount online. I called customer service and spoke with Julian G. He was extremely patient with me and helped me purchase tickets with my discount. Thank you very much Julian! You rock!
Son purchased a ticket for Chance The Rapper. The site defaulted to six tickets. I IMMEDIATELY called the company to cancel the order. Too bad They refused to cancel the order under any circumstance. They suggested that he try to resell them. This was NOT helpful. Stick to Ticketmaster. This is a sham operation.
Overview
VividSeats has a rating of 3 stars from 2,372 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass. VividSeats ranks 8th among Tickets sites.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
- Visit Website
- Chicago, IL
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are always here to get you to the games you love and we appreciate your positive review. We can connect you back to Meghan when you are looking for your next event. We want to be your destination for live event tickets!