I would recommend Vivid Seats to anyone looking for any type of sporting events, concerts or anything that you need seats for. Justin cleared up alot of questions and concerns and helped me find exactly what I was looking for. I can't thank him enough!
Glad I called. Tried to process on line and could not determine if my wife and I would be seated together. The associate I talked to was great help, ansewered all my questions and provided extra help like parking at the baseball field. Thanks Morgan.
We purchased Kenny G tickets three months in advance of concert. We were not informed status of tickets, ever, until I continually emailed them and they assured me the tickets would be delivered via email prior to the event. We had to drive over four hours to get to the event site and still did not have our tickets before we left on the trip. From the road, they told us the tickets would be available to print. That's true, but I received the email i hour prior to the event and had to pay the hotel a $15 service fee to print the tickets. BAD customer service.
No tickets upon arrival, ticket office informed us that Vividseats is a scalper and they have had alot of problems with them. End of story wife upset, were are out $350.00. Thanks Vividseats I will tell everyone about your emergency line that no one answers and your online chat room that is no help.
Great service will definitely come back for all my ticket buying needs. I will also recommend to all my friends to use this service. My customer service agent was Matt and he made my experience very special for I was purchasing the tickets for my wife on her birthday.
I will only buy tickets directly now. I purchased tickets to a concert. The day of seats were much less and I could have got in the pavilion for less then I purchased lawn seats. Lesson learned because had I purchased directly I could have upgraded seats with my kids.
For some unexplainable reason my original purchase was rejected, refunded, and I was without tickets. Once finally cutting through the automated system and getting to a human, Dexter, the situation was resolved and tickets purchased. System was a little rough, but the personnel was very helpful.
The customer service here is second to none. I had a credit from a Covid-cancelled event in 2020. I was not able to apply my credit. My rep helped me through the process and placed the order for me. He was professional, friendly and truly cared about taking care of my needs. Kudos to Charlie!
Justin G. Was a HUGE help and made my ticket purchase a very pleasant experience! Looking at tickets online, I wasn't sure which ones would be the best seats with the best view, he took care of us and got us the best seats at the best price! We can't wait to go! Thanks Justin!
Worst ticket buying experience ever. I spent close to $400 for seats for a concert to take my daughter. I received an email stating that I could download the tickets in about a day. After a day, I received an email stating that there was a problem with my order. I received the email on a Friday night. I tried to call, but their office was closed. I left a message twice AND I paged the person that was on call for the night. I did not received a call back. The concert was on a Sunday and I was leaving out of town the next morning (to go to the concert) and going to be without computer access during that time. I ended up buying the tickets from another reputable site (stubhub) and downloading the tickets immediately. I am now fighting with them for a refund. Oh, and I didn't mention the outrageous service fee they place on their tickets. The fee was very easy to miss as you check out. Never again.
I was needing to order a few giftcards and did not want to pay the fee of shipping per giftcard and they waived the fee and just charged me for one. All I had to do was call and they did it perfectly! Chris helped me out and it was great!
I had to call in my purchase as the email I received containing a 10% discount did not apply on the site. Matthew confirmed the email and was able to get me my discount. Thank you for you help Matthew!
Once I was having issues buying them online I was aggravated to have to call but Josh was quick to assist me and the process was a lot faster than I anticipated. Very happy to have finally ordered my tickets!
The reason I called was because the service fee for the tickets were 25% of the total cost of the ticket, which seemed high. I was hoping to get an explanation as to why they were so high since the total in service fees came to $200, and the individual I spoke to seemed inpatient with my question, and ill-informed of the reason the fee was so high. To be honest, my entire interaction felt rushed and as if he was frustrated with me. The experience was not positive for me.
I was having trouble with the payment method when trying to place the order over the internet. I called the ticket purchase number and the representative was able to continue and complete my transaction without me losing the selected tickets.
I was trying to use my 10% off coupon and it was not working for me, so I used the online chat and got Monique. She was able to get me my tickets with the 10% off in a very fast and professional manner.
Natalia helped me so much and I appreciated her patience. She also told me I could call again if I needed help and that showed that she truly cared. She was very kind and walked me through the process step by step.
Mark Jackson was very nice and helpful. This was my first time with Vividseats. I am very happy with the service that I received from Mark. He resolved the problem fast and get to the point. Thank you for the best service.
I was pleased to speak with someone and pleased that there was not a long wait. I do not care for services that require numerous key entries and long waits. Dante apparently knew how to deal with my concern and acted promptly.
Megan listened to my needs and concerns. She went out of her way to get some approval for my requests. She was detailed and friendly striking up some customer service interaction. She was the reason I went ahead and made my purchases.
We appreciate the 5 - star review Jeff! Thank you for letting us be your destination for live event tickets!
Overview
VividSeats has a rating of 3 stars from 2,372 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass. VividSeats ranks 8th among Tickets sites.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're very concerned to hear you weren't able to pick up your tickets, Louis, as our guarantee states that fans will receive their tickets in time for their events. Please DM us on social media so we can investigate this.