VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Mark was very knowledgeable and informative on the process for selecting location and seating. As a first time user I found this very helpful, and I will be utilizing Vivid Seats for purchases of Milwaukee Bucks tickets.
Monique from Vividseats made this order easy and fast for me. I needed it to be perfect since it is not for me.
I had the pleasure of speaking with Mark, who was very knowledgeable and very pleasant. I know I worked his nerves just a little with all my questions but he was very patient.
I called to purchase tickets for cowboys game. I was ordering online but my discount would not apply called in Matthew was kind and applied a discount was off the phone very quick with my tickets. Will be ordering again
Natalia fixed my issue in a matter of a few minutes! The internet wouldn't accept my address no matter which way I tried to do it! She called and at my house I have very limited service. She dealt with my phone fading in and out and never once lost her patience! Great customer service!
Monique was great but maybe next I can get a better deal on seats as we tend to buy tickets all the time so the fact that we have her extension number now it will probably be a great thing.
Quick, friendly, knowledgeable, professional agent got me through the process that I could not complete on line, most helpful... thanks
Worked with Jon Anderson for 2 sets of football tickets. He found me good seats that I could afford.
Brady was great placing my ticket order. It was better with him for me, than me doing it on my own online. I'm all set.
I had trouble applying a discount code and John helped me out right away. He was personable, professional, and super helpful. He is a perfect example of what customer service should be! If you need help with tickets- Call john! Definitely will be contacting him in the future if I need some tickets.
No sure what I wanted and the internet is full of useless information so I called and spoke to Matt who was incredibly helpful and the purchasing process was easy. I instantly received email confirmation of my purchase and and sure I will get the ticked mailed as promised. They are officially my favorite
Pedro V. was terrific, he guided me through the process. Pedro has superior customer service skills.
Very good customer service my experience was very good verse other ticket agencies that I called for service. I will be a returning customer very pleased with the service provided. Thanks
Nick made my ticket-buying experience very easy. He was very nice and via chat and telephone. Thanks, Nick!
Ashley was very helpful with my ticket purchases. I would highly recommend her and Vivid Seats and will use them in the future.
Brady was great help today, had a problem purchasing tickets and that problem was actually due to my bank. He nicely stayed in hold for severance minutes while I called my bank to fix the problem. Once that was done he purchased the tickets for me.
Very happy with the service received, I will recommend Vivid Seats to anyone who ask or has a need four tickets in the future. Thank you for the great customer service
First time using this service and I was having issues with the first time online purchase. Nick assisted me with a live chat and quickly resolved the issue I was having and was prompt to call me and finalize my sale. Very happy with the purchase of the tickets im looking forward to my game!
Helped me with patience and care and guided me through the solving of my issue. He answered my question with care and helped understanding the problem. The issue was taken care with priority and rapidly
I talk with vivid seat representative to get the best tickets for the Ron White, show at Peabody's in Daytona. Thank you Mr. Representative for your excellent professional help... Russ
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members