VividSeatsReviews 2,374

I was looking for a parking pass for an upcoming concert and had a question about the location. Vivid seats assistant, Myra, was very helpful and provided me with the information and processed my purchase and also gave me a discount. Thank you Myra.

DO NOT USE VIVID!
I purchased 4 tickets through Vivid.The transaction appeared in the app and showed what section and row but no actual seat #'s. I got to the venue and the tickets had never actually been transferred… the venue even grabbed my phone and searched all through my e-mail and the tickets were never received by me… i had to purchase 4 more tickets on the spot to get in. Vivid refused to refund my $400+ as they said the 3rd party whom the tickets wen through said they sent them to me. The venue gave me tip… DO NOT USE VIVID… this happens frequently.

This was my first-time purchasing tickets from Vivid Seats, I will never do it again. They sold me tickets they didn't even have and when they said they would show up two days prior to the event. They did not, then it was one day prior to the event. They did not again... then the morning of the event, I called, this person said that he had spoken to his supervisor and that the tickets would arrive by 11 am and if they had not to call back. They did not show up again. I called back and this person told me that they would be there before the show... and that I had a guarantee in case they did not, I was over 300 miles from home to attend this event... what was I supposed to do wait until a minute before the show to find out. These tickets were a gift, I couldn't let it ruin this person event... I finally told her that I worked for an attorney, and I would be having him call her. She said ok, nothing more, but my tickets showed up within 15 minutes and then they were the worst tickets in the world... Never Again, buy direct, saving a couple of dollars is so not worth it.

Marvin J. Answered every one of my questions and gave me the reassurance I needed to treat myself! This BTR concert is a childhood wish come true and I can't wait to see the boys :)

Angel helped me get Bill Burr Tickets for an ADA accessible seating at the New Moody Center in Austin TX Very helpful and got the tickets that I needed. Will use again.

I have problems paying for my purchase online using my credit card and pay pal account. After multiple attemps I called VividSeats and spoke with Richard which was extremely helpful. He was professional and respecful. In a matter of minutes I had my tickets. Thank you Richard!

The web site was easy and straight forward. Easy to deal with. A problem arose that only a phone call would solve but it was taken care of. Overall satisfied

My customer service rep, Denise, was incredibly helpful and kind. She helped me with my question and placed the order for me. She was invested in making sure that the tickets would get to me by confirming my personal details multiple times!

It was my first time buying concert tickets from Vivid Seats and I was a little hesitant, but I was able to find great seats at a good price and Jennifer in Customer Service was amazing and even got me an extra discount. I will definitely buy my next tickets from Vivid Seats!

Tickets not emailed, they refuse to refund, want you to login into other ticket sites and try to find the tickets on your own. Support doesn't respond to emails. Chat support is worthless, takes minutes to get a reply and then you have less than a minute to reply or session ends. Avoid.

They didn't send my tickets. I had to call. They said they retransferred my tickets. They asked me to go to ticket master and AXS. Neither had my tickets. Now 2 days before the concert I still don't have my tickets and they woudn't offer a refund. They wasted hours of my time! Don't use them!

Very nice person helped us with the purchase of our concert tickets, his name is Gian D.
More people should be as nice as he was. Thank you.

Myra handled my order very professionally. She explained everything quite clearly. I would contact her in the future.

Vivid seats has very poor customer service. They did not resolve an issue with pricey tickets that were not stadium seats and would not put a manager to appropriately address concerns. If you are not satisfied with your tickets get ready to be told the sale is final and I cannot and will not transfer you to a manager because our customer service is it and you got the tickets so basically they tell you to go on your way and there is absolutely nothing they can do for you after even spending more that $1000. 00 on each ticket. In addition, they will also let you know there will be no recompense any credit or anything else for any ticket errors. If you bought the tickets and they are not what you asked for they will not budge and will let you know from the very beginning there is nothing they will do to make up for their misinformation or mistake, I would highly recommend you go elsewhere for good reliable service and where you can get issues resolved.

Charlie was very friendly and helpful. I was having issues getting an order processed via the app and with his help I was able to get the tickets ordered. Highly recommend

Eugene was extremely helpful and made the buying experience seamless and enjoyable. He answered all questions and even provided a discount. He saved my day and more importantly saved me money.

100 out of 10 because of him

I called for informations and there were very helpful and give me also a discount for my purchase. They also give you the possibility to score points, I alway buy from them. The have the best prices.

It was quick and easy plus the rep offered me a discount over the phone. Great quick experience overall!