VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Had a great experience with Josephine purchasing tickets for Big Ten football championship game! We had. To make multiple transactions and she was very patient.
My agent, Anthony s., Was awesome! He answered all my questions and left me with a wonderful vivid seats experience!
Meghan was very professional & helpful. She made my transaction quick and easy. I am very satisfied and I am looking forward to continue purchasing more tickets in the future.
I called VividSeats customer service with a quick question and Richard R. Was very helpful. He took care of my entire order quickly and accurately. Great job and thank you!
After purchasing my ticket to three months in advance, I never received the tickets when I was supposed to, and then waited on hold and dealt with customer service for over two hours right up until the event time that our tickets were not going to arrive in time which disappointed several excited children that they were not going to see Aladdin on Broadway because Vivi did not fulfill their agreement with her 100% guarantee. Do not use. They are scam. Absolutely find any other way to purchase tickets for your event in the future.
Please fix your $#*!ing app, every single time o go to pay with a card, it's says my billing address is wrong and it's $#*!ing not
Customer service agent Abel helped me purchase tickets to me a complicated 3 sets of ticket purchase. Thank you!
Edie
I was skeptical at first about purchasing resale tickets, but I called (just to confirm it was legit) and Wilmer helped me secure the best seats possible (thank you Wilmer!) and then the tickets were emailed just moments later! Overall, I'm definitely a satisfied customer!
When I called in the person was helpful and friendly. Exactly what was needed vs site only for some places.
The agent was very helpful and fast helping me find Tickets last Minute for the game the day of. I strongly reccomend vivid seats
I've had issues before with third party ticket resellers not giving refunds on cancelled events! (still think that it's legalized ticket scalping) I had questions I needed answers for, BEFORE I was going to purchase online. "Chat not available at this time"... lovely, so I call! Yes they have a phone number great but, it's still foreigner customer service people! They talk too much and don't listen nearly enough! In the end I DID manage to get tickets purchased and the rep even saved me about $12! I'LL TAKE IT! It would be nice though if they were regular people who didn't feel the need to talk so much... just listen and help the customer in a quick and efficient manner! (we don't like having to talk on the phone to begin with)
I ordered my parking pass for Metlife Stadium through customer service. I explained I was tailgating & needed to be outside. To my surprise, I get to the Stadium to be directed to the mall's INSIDE PARKING LOT. I spent over $50 for mall parking. There is $30 parking, lot 26 so I was out $50. I trusted the agent, never again!
Very disappointed! Paid $264 dollars for Billy Strings tickets in Kalamazoo on November 3rd. Drove to the venue over an hour away, waited in line for 15-20 minutes just to be told at the gate that my tickets had already been redeemed and my husband and I were turned away at the gate. Now my money is just in limbo and trying to get a refund is an absolute nightmare, I called vivid seats in the parking lot of the venue after I was denied entry and was told well we have to send it to another team and they will email you a form to fill out. This show was Thursday and its now Tues and still no form. I got online with live chat and they said oh well we are still working on the issue watch your email. Its 2022 people dont have time to be waiting on a refund for services that they paid for for and didnt recieve. This service is total BS and I will never use it again If they dont get my refund quickly I will be taking legal action against them.
I never got my tickets when I called they say it will take 5 business days until we get the results.
So easy to purchase a ticket Will use again the phone service was quick and vet professional and had my needs in mind
The service is still trustworthy in fair price provide satisfactory towards customers to enjoy the event to see of upcoming shows.
Vividseats was very helpful in my purchase of NFL tickets to the Titans vs Broncos game November 13 2022. Vividseats customer care person Rita was very pleasant and courteous to speak with. I would definitely look to them on my next ticket purchase. THANKS VIVIDSEATS.COM
Called customer service and spoke with their employee Abel. He solved my online predicament I was by having and calmly fixed my problem and I now have the tickets for tomorrow nights show. Everything was handled in a clear audible friendly voice and Made everything totally understandable and answered the questions I had and I feel much better and can go have a great time at the show tomorrow night. Thank you Abel so much. I won't hesitate to continue my business with vivid
I have used vividseats multiple times with complete satisfaction! This current event was 76ers tickets for my son. My agent Gene was professional and courteous, and took the time to answer all of my questions. Received my tickets on my phone same day. Could not be happier!
About the Business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members