Vivid Racing

I purchased a tune 3 years ago and never got it installed due to cancer, they kept blowing me off, and not letting me send ecu in. Figured it out and sent my file in, they come back and said it cannot be flashed and needed to be upgraded and a hand held needs purchased also. I still want a tune, but not from these people. Customer service is the worst also. I was hung up on 3 times and you can only chat with someone that knows absolutely nothing. Another bad lesson and money I saved up for and now gone

I would not recommend this company. To each their own though. I ordered a set of wheels, vivid racing took the payment, received a confirmation, and I decided I didn't want to wait 3 months for wheels, so I asked for a refund about 2 weeks later, which vivid racing agreed to. Since I asked for a refund, I figured I would have to wait a bit for the funds to show up, but they didn't. I emailed and someone told me the payment went thru on their end, and to check with my bank. After going over my bank statements, there isn't a charge for anything from vivid racing, charging, or refunding.

Ordered part. Didn't hear anything about shipping for 4 days. Called, was told order was on hold, transferred call and dropped. Called back, straight to voicemail 3 times. Price for part had increased by 40% on their website, so they probably just didn't want to take the loss from the drop-shipper.

Told me the order would take about two months said they were in stock and once I pay for them been waiting almost two months they tell my the rims are on back order and won't be available until 5 months later

I ordered a pair of racing shoes to be shipped out within 48 hours of the order being placed. I paid for overnight shipping to get them here as fast as possible. I am needing them for an up coming race. I waited 48 hours and called to get an update on the order and was then informed that the shoes would be back ordered until the end of July or early june when they showed the shoes in stock and ready to ship. They even sent me a email stating that the would ship soon and My card had already been charged. When i confronted Nikki about it she got very rude and very unprofessional i would advise anybody in the racing industry to not do business with them.

Ordered some cats for my g37, on their site they claimed to be in stock and claimed they would be shipped out in the next week, great. Well 2 months go by and they still haven't shipped out yet, open a paypal case just to be told that my order is going to be another 6 weeks out, ended up getting my money back, stay away from these guys

I ordered some utv wheels 4 months ago and haven't got them yet. When you call and try to talk with someone you just get a recording to leave a message and they don't return your call. Vivid is the worst place I've ever done business with...

I ordered an exhaust from them and it's been a month and a half now and it hasn't even shipped out yet. Every time I call I just get told I will get a call back. I've called 8 times now. I am ready to cancel my order because this is ridiculous.

What a bad experience. Horrible customer service! I order from this company because they informed me the item was in stock. It was not! My item was finally ready to ship months later and they had the audacity to request an extra $20 for shipping. Keep in mind Vivid already charged me $15 for shipping when I first placed my order. The item is small. I refused to pay extra for an item I already paid in full months ago. If Ive known my order would take months to ship and cost an extra $20, I would've taken my business elsewhere. Vivid basically told me I'm SOL, pay or cancel your order. I would not recommend ordering from this website. The price listed on the website is incorrect and they might charge your CC more then what is listed on the website.

Ordered part. Paid for part. Vivid sells for other distributors. Confirmation email says it will be drop shipped from supplier. No communication. Called vivid unable to get through to anybody. Decided after many attempts to click sales act like I was going to buy something. Somebody answered imagine that. Tried to find out about order. Oriental didn't know anything but did tell me when asked supplier was Meyer Distributing. She said she would call them but then hung up on me. So I Called Meyer they looked up order by order number. Part not in stock. Said they could drop ship it from the maker. I said I was already told it would be drop shipped. She said they sent email to get authorization from vivid to drop ship but vivid never replied. She said she would send email again. I tried to call vivid to tell them now won't even let me select an option. They have my money though. So buyer beware!