So far experience is not good! Receive a tracking number (either it is wrong or either it's the wrong shipping address)
Was sent to somewhere in Arizona but i am in Canada, in my confirmation email it was the correct address but the tracking and it's address was not the correct one and I also pay for international shipping.
Please advise asap, I've writing your team since Friday and nothing is conclusive.
I order 2 weeks prior to have it this Thursday, if you can't let me know ASAP and I'll request a refund and buy it local.
Customer service need help!
1-Sens numerous emails: no response
2-Try the chat, it says we will communicate with you as soon as possible: no response
3- left a voice message: no response
Horrible customer service. Been waiting for nearly a year for an exhaust I purchased off them. It was a special order so they will not refund my money. Very upset and disappointed. Probably won't receive my exhaust until the riding season is over. These guys a $#*!s.
I've been waiting on a product to ship for over 6 months and they've done nothing but give me the run around. Asked for my money back and they won't do it. I've never had this issue with anywhere else. Save yourself the headache and go elsewhere
Order 2 parts for bike exhaust system, which website says in stock.
Receive email, that they no longer make part 1 of exhaust system. That's fine, approve the purchase of part 2.
Get billed for both parts. Even thought I sent multiple.emails and phone calls.
Get package with approved part 2 and billed for shipping wben though its states free shipping.
2 weeks of phone calls/emails trying to get refund for product that isn't made anymore or shipped.
Terrible customer service!
Kicking my own as for not reading reviews before dealing with this company. Hope I can save someone else, having to deal with the grief of dealing with Vivid Racing
Ordered and waited 2 weeks before some following up on my order. Waited several more days for a replay where they came back asking for $250 more for freight and stated the item was in stock ready to ship. Paid the extra freight and it's been over another month with no follow up. Will be disputing as fraud. Stay away from Vividracing!
Took weeks to receive any communication about parts ordered being on backorder. Terrible customer service. Took weeks to receive my refund. Returning calls to staff emails within minutes gets no response or reply. The absolute worse company I've dealt with in years! Buyers beware, buy elsewhere!
Tyler helped me out and he was incredibly prompt, courteous and got me a great deal on a fantastic FI Exhaust system. This is my second purchase with Vivid Racing and I would recommend them to absolutely anyone! A+ all around!
We purchased a Warn bumper and the sales post on their website. They sell parts that are purposely mis-represented on the photos and title. When you reach out to let them know they clearly sent the wrong part sent, they hide behind their policy and deny a full refund saying they are not responsible for what the manufacturer advertises on their products. This is clearly false advertisement and deceitful sales techniques.
And only because zero stars is not an option! That should tell you everything...
Hard to get a hold, pay overnight for an order that have not received after two weeks when they showed in stock... Can never get a hold of anyone... How do companies like this still exist!
This year has put a lot of businesses to the test and more so in this industry. Stuff happens and you can't blame anyone specifically. I have had zero issues with Vivid Racing and any point of contact with them was nothing less than perfect.
It took almost TWO MONTHS to ship a cold air intake i ordered. Once it shipped they put a signature requirement on the package. After asking them take it off because i am not at home when fedex delivers I basically got told tough $#*!. So now my package sits in a fedex warehouse that i am unable to pickup or get dropped at my house. Piss poor customer service and logistics.
Ordered 997 headers, took 20 days before they messaged the carrier, and guess what? Their price changed 10 years ago, and the carrier has been trying to get them to update it for "Some time"
Instead of eating the difference they just flat canceled my order and wont respond.
Total trash dont use
2 weeks ago I ordered an axle back exhaust muffler and they never sent me a tracking number. I had to reach out to them instead of the other way around to ask when it would be shipped. Turns out it was going to come in over 2 months! I immediately said to cancel it and now 2 weeks later I still haven't gotten a response. I have sent 4 emails since then. Vivid racing is a horrible business that you should never support. They will steal your money or figure out other ways to scam you.
The "boss" tried to write on my last review to say sorry we dropped the ball and handled your broken shipped part so horribly let me help….fast forward over a month after I emailed *******@vivid racing being ignored again now 6 months gone by and they don't want to help with an item they shipped already broken what a disgrace of a company and I am in the process of filing a claim against this company so no one else needs to go through what I have. This lack of customer service should hold you back from buying from them I hope and now that I am done with having them even try to salvage this we will let a legal team take over
Terrible customer service! Had to pry updates from them. Tried to call several times but was put on hold everytime. Even tried to call as soon as they opened with no luck. I think its by design so they can give you the run around via email. Ended up cancelling the order.
Ordered a custom made steering wheel and paid hundreds of dollars extra to get the Bluetooth and sound buttons in it. Took 3 months to get when they originally said it would be six weeks. Came without the buttons. I called emailed tried chatting hundred of times. They put me on hold then hang up. No one will respond. I have a $1800 wheel I can't use. They are crooks.
I began a correspondence with James via auto forum on a Sunday expecting a response on Monday. Pleasantly surprised that he answered on Sunday and even helped me through some unpleasant (my fault) credit card transaction on Monday. The ordering process could not have been easier nor more professional. Highly recommend James at Vivid Racing.
Only giving it 1 star as it won't allow me to click 0 stars. I ordered off their website 175 days ago. I was told my order would take 12 weeks that being November 2020. I still have got 0 updates on where my order is and they ignore all my emails. I paid over €300 shipping as I live in Ireland and now am down over €600. For your own sake do not buy off this website. They take your money, ignore your emails and leave you high and dry.
This is by far the worst company I've ever done business with. They take forever to ship out orders and I had ordered the wrong part and its been over a month trying to get my money back when they got the part back two weeks ago. I will tell everyone they should never do business with these guys. Anyone reading this, you'll regret buying from them.
This company does not care about reviews at all. I was able to get a good deal on wheels and tires. I sent 2 coupons one was free shipping. But because the margin they have for both tires and wheels, they concluded that they cannot honor my discount coupons. Which allowed me to add them on the order. BAD business period. Rating -1.
Overview
Vivid Racing has a rating of 2.1 stars from 761 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vivid Racing most frequently mention customer service, tracking number and credit card. Vivid Racing ranks 2nd among Car Racing sites.
- Visit Website
- Gilbert, Arizona, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Justin, I am sorry to hear we dropped the ball on your damaged part! If you can please reach out to me at boss@vividracing.com with your order details so we can look into this for you.