VitacostReviews 417

Very good pricing, never problems with credit card or delivery promptness. Their Vitacost-brand items are always great formulas, great prices and quality above average. Of course in the recent past, there were supply-chain issues (like everywhere else), but that's cleared up though some companies went out of business. I've been a steady customer for about 20 years. I rely on them, period.

Talked to three different reps, even a "supervisor" - ALL, said "there is nothing we can do" and "we don't understand why this is happening" and "we are dealing with a number of these". Well - this happened to me TWICE. 9/22 and 1/23...so how is this not a thing? Then - they give me the number to Kroger, and tell me that they will just send me back to Vitacost. Cool, great - customer NO service. Thanks for wasting my time and apparently you don't want my $$$.

Cannot get customer service to respond. Will not shop there again.?

Be ALERTED: Vitacost has CHANGED.
I have been a very satisfied, regular Vitacost customer for 15 years. Vitacost provided excellent customer service and product satisfaction. Not now. I have tried numberous times to contact get in contact with customer service to return an unopened item and I get no response, and I am out $92. I've put many of my friends onto Vitacost, and I am stopping completely from order from Vitacost and alerting my friends. QUESTION: How can a Vitacost customer get Customer Service's attention and a get a response?

I bought a bunch of cleaning supplies which never came. I told them and they said they would ship again, I got an email confirmation they shipped, but again they never came. I then requested a refund which they gave me, minus $10, so I essentially paid them $10 for nothing apparently. Don't trust them, but somewhere else.

They sent broth boxes that looked like they ok at first. I left them in the plastic bags just in case they leaked. A few weeks later I went to use the broth and the boxes looked like they exploded and leaked all over my pantry. They credited me the 2 boxes but I asked them to replace the drawers in my pantry that had warped. I took pictures and also gave them a picture of the replacement costs of the drawers (under 125 each). They kept telling me they were evaluating it. Then they ignored me for over a year. I will buy somewhere else.

Vitacost's prices are good. However, there is no customer service - it doesn't exist. I'm a long-time customer with a PayPal account. Today, for no apparent reason, my order wouldn't go through PayPal. After multiple attempts and checking the PayPal site - with no issues at all, I called the Order phone number. The first woman who answered hung up after about 5 seconds. On the second call, the 2nd woman hung up after I gave her ALL of the information of 6 products, AND my address, and before giving her the payment info, she hung up. So, one star is for good prices, the other star is not at all deserved.

Before placing an order, had my daughter check the order page to make sure everything looked good. Once I got the email and checked it, I saw that the order was going to old address. I called immediately, they would not change the address because they said I could only cancel the order within 15 minutes. Sorry, your loss. I will never order from this company again. They used to provide good customer service, not anymore. Steer clear!

Update: picked up package from current tenant. Shipping was fast and items were correct. Removed old address from account.permantly.

I stocked up a few months ago on Simple Truth Organic Applesauce. I have used this product before with no problems, however, when I opened a jar and tasted it, I nearly threw up. It tasted like moth balls! HORRID! Because it was past 60 days that I had purchased it, the lady wouldn't give me any kind of credit. So much for "stocking up." My purpose in writing is to warn you, if you have purchased this brand, dated " best if used by December 28,2023," see if you can get your money back. Blessings to you…

I started ordering from Vitacost pre Kroger. I was part of the Vitavoice team and the customer service was stellar. I imagine that customer service is too much of an expense for this company because they have no customer service. I have had zero success getting in touch via phone, chat or email with a customer service representative. Usually I am ordering a replacement item because almost every package comes damaged. Most recently, a shipment was lost or damaged during delivery and it took days to get a computer generated email informing me about the delivery date. When it did arrive two of 6 items were damaged and there is no way to get a replacement for an order that was a replacement. I have found that ordering one or more items that come in a glass jar will arrive damaged. The level of frustration isn't worth the 20% off. Good bye Vitacost.

I placed an order on 11/23 confirmation # *******. It arrived several days later with no invoice and missing item #MRM - **************. It also included two orders of Tom's toothpaste in error. I have since attempted to speak with a customer service rep by both email and several phone calls. Today's call wait was 31 minutes with no response. My last call was to request a call back which has not occurred. I am extremely disappointed given I was referred by another Vitacost customer and I made prior purchases since being referred. Quick ordering and payment processing in place but not so in getting help. I hope this has not happened to you. I would not refer a friend or family member at this time!

I used to order from this website frequently until my account was hacked into and my email was changed then I contacted customer service, as the email suggests if you did not consent to this email change contact our customer service. They did nothing to help, therefore I'll take my business elsewhere. BUYERS BEWARE, NOT A SAFE WEBSITE NOT CUSTOMER FRIENDLY

I've ordered a couple of times from Vitacost and was pleased with their selection of products and service. This last time was different. I placed an online order on 11/13, received a notice that it was shipped on 11/14, and my credit card was charged on 11/15. I kept checking on the status and couldn't even tell from their website where it was. On 11/22, I finally decided to reach out via their chat function on the website. Turns out there is an issue with the warehouse and they are now unable to ship from there. I was told that they would refund the payment because they couldn't ship to me. I'm wondering if I hadn't called, would have I received my refund?
I won't be ordering again from Vitacost.

They shipped the wrong item and they want 3 weeks to replace it after they do an investigation. The item had free shipping and a 15% discount, I did not want a refund, I wanted a replacement. Their prices are no longer good. If you don't get their 15% discount their prices are no longer competitive. Avoid this Company!

I then talked to customer service who told me that the code was expired even though I had signed up for it ten minutes prior. He then offered me 10% off. This is the second time this has happened to me exactly the same scenario. Vitacost is scamming you. DO NOT SHOP HERE!

Used to love Vitacost. Box was delivered filled w/MOLD. Unable to reach by phone because calls kept getting cut off. Gave up after 4th attempt. Got thru via chat and requested company rep CALL me. Refunded but Vitacost has yet to contact me as I have requested TWICE.
I placed a 2nd order, which 2 days later Vitacost emailed me that the box was damaged in transit. They sent out another replacement to me and although OnTrac (ONCRAC) shows delivered, NEVER received. Now Chat DOESN'T work either. What a shame because they have great products but massive mess-ups.

From: Vitacost.com Customer Support <*******@vitacost.com>
Sent: Friday, October 21,2022 4:28 AM
To:
Subject: Recent Vitacost Order#******* <<#**************282#>>

Dear Diana,

We're reaching out to you regarding order ******* Unfortunately, this order was damaged during transit. Not to worry, I have processed a replacement order for you and your new order number is P*******. Please allow 1-4 days for your order to arrive.

I apologize for any inconvenience this has caused. If you have any additional questions or comments, please feel free to reach out by replying to this email.

Your business is vital to us and for that we are grateful.

Friendly regards,

Sellesh

Please take a moment to participate in a brief 1 question survey to share your feedback about the customer service I provided today:

https://digitalhelpsurvey.ehosts.net:443/CIMSurvey/default.aspx?SurveyID=30&InstanceID=*******&KeyName=MessageID&KeyID=*******

------ Please do not remove your unique tracking number! ------
<<#**************282#>>

My order from August was damaged in shipping; items were damaged and missing. The missing/damaged items were resent, but that package never even reached me: it was again damaged in shipping, but this time was returned to sender. They refused to reship the items. They said it was against their policy. They supposedly issued a refund for those items but it took a month and a half and many follow-up inquiries and complaints before I received the refund. I am done with Vitacost! It would be against my own policy to order from them again.

I ordered a product based on image and title ( grade b maple syrup) The image said GRADE B and title did not specify. Glenn Herris gave me a hard time saying I should read the product detail before I order and said that it clearly shows it is Grade A and could not refund me because it was clearly shown and I ordered the wrong product. Vitacost is falsely adversing products. He said there is a disclaimer saying item received may be different than what is pictured. I would think this is right if the label or packaging has been updated. We have been using vitacost for years and never had this type of experience. I will not order from this site again because who has time to compare images and read product detail to make sure it is right? How do I know what is right product, the image or the description? Terrible custom service!

I've been a loyal customer of Vitacost for years, but I will no longer be purchasing from them. I stocked up on some supplements during a sale, and it backfired on me. I opened a Vitacost brand container, and the bottle was empty except for the cotton and silica gel packet. (I made a video while opening the bottle as it felt suspiciously light when I pulled it from my stash.) Vitacost won't do anything about it because my order was over 60 days old. Very disappointing.