Vispronet

Purchased a step and repeat banner. I states in the details of my purchase that the hardware is included. However, they do not include the hardware unless you are aware that it is a separate purchase. Would not recommend this company due to deceiving tendencies to force you to spend 2x the amount.

We ordered six table throws from vispronet with yellow being a primary color. While two of the table throws were printed correctly, four of them were more orange than yellow. At first the sales rep blamed this on us - saying we didn't call out a PMS color. In previous orders we had never used a PMS color and they were printed fine. We don't need an exact color match - but they can't be a completely different color. Upon telling the sales rep this information, she told me it was because they changed fabrics and did not notify customers who had not ordered in the last six months (another excuse). After sending photos showing the yellow and orange throws side by side showing that this is clearly not our fault and was a printing/quality control error, the sales rep offered us a 20% discount on a reprint AFTER we pay to mail a table throw back them. Excuses after excuses to blame the customer instead of taking accountability for their own mistakes. This is the second time we have experienced beyond poor customer service from this company and will be taking our business elsewhere.

Do NOT trust their website reviews! There is a reason they have high reviews on their website - because they do not engage in review sites that are unbiased and say themselves that "comments that are excessively negative will be removed.

I placed an order on a Sunday night, awaiting a confirmation email with the artwork to approve. I received an email discount of 20% the following morning. I called Monday morning and then again on Tuesday requesting Visnopret honor the discount. Customer Service on Monday was to call me back. Never heard back. Customer Service on Tuesday refused to grant me the discount, notifying me that they were unable to grant a discount once an item went went into production. I never received an email to approve the artwork, how could the items already be "in production." Then I was told by the same Customer Service rep in an email that since the order was for letters, I do not receive a proof. That is not what their website states nor what was stated in my email. Why then did I receive in my confirmation email that action would be required for me to approve the artwork? And yet I have never received a proof to approve it.
False Advertising as I never received an email with artwork to approve and so never approved it for production. However, their website states FREE PROOF WITH EVERY ORDER. Also, my confirmation email stated:
ACTION REQUIRED
Your order contains product(s) that require artwork. Before we can start producing your order, you must approve the artwork proof(s) that will be sent via email.
Website is also misleading as it shows you a much later delivery time for items, unless you select to rush the production (they give you several rush periods). When it fact, there is no need to "rush production" on letters they already have in house. So I also paid an additional $21 to ensure I get my items on time. When there was no need to. I won't be doing business with this outfit again and I encourage folks to beware.

I placed an order for a retractable banner. When you place the order and pay it will tell you that you have 2 days to upload and then it will be printed whatever the status is. This is not true it turns out. I chose for the automated quality review and not the manual review. Basically choosing for no interference and have it printed as i upload it. After uploading the graphics i got a warning but i still approved it for processing. I chose a 3 day production turnaround instead of the 5-7 days in order to speed up the delivery. On my account the delivery date was as expected during the order. So i thought nothing to worry about. During the process i checked if the delivery date was changed or not. That was not the case. So everything seems ok for delivery.

After i did not receive anything on the delivery date, and the two following days, and UPS told me that nothing had been scheduled for delivery i was confused. So i called customer service. They told me that after the 2 days window for uploading the graphics file they reviewed the quality and sent me an email to notify me about the, in their opinion, low quality. This despite the fact that i ordered for an automated review of the quality and not the manual. Why offer this option if you still check it manually?

I never received their email even though they claim it was delivered. They didn't bother to update my account or call me. They knew i chose for the 3 days production turnaround.

In the end it was a very bad experience. So the order was canceled. One day before the fair i had to have i printed locally and with exactly the same graphics file i got a beautiful retractable banner. No issues with the quality.

Not recommended.