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Doreen W.

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Experience: Business

Member since November 2020

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1 Review by Doreen

I placed an order on a Sunday night, awaiting a confirmation email with the artwork to approve. I received an email discount of 20% the following morning. I called Monday morning and then again on Tuesday requesting Visnopret honor the discount. Customer Service on Monday was to call me back. Never heard back. Customer Service on Tuesday refused to grant me the discount, notifying me that they were unable to grant a discount once an item went went into production. I never received an email to approve the artwork, how could the items already be "in production." Then I was told by the same Customer Service rep in an email that since the order was for letters, I do not receive a proof. That is not what their website states nor what was stated in my email. Why then did I receive in my confirmation email that action would be required for me to approve the artwork? And yet I have never received a proof to approve it.
False Advertising as I never received an email with artwork to approve and so never approved it for production. However, their website states FREE PROOF WITH EVERY ORDER. Also, my confirmation email stated:
Your order contains product(s) that require artwork. Before we can start producing your order, you must approve the artwork proof(s) that will be sent via email.
Website is also misleading as it shows you a much later delivery time for items, unless you select to rush the production (they give you several rush periods). When it fact, there is no need to "rush production" on letters they already have in house. So I also paid an additional $21 to ensure I get my items on time. When there was no need to. I won't be doing business with this outfit again and I encourage folks to beware.

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