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Kristi T.

Contributor Level

Total Points
82

1 Review by Kristi

  • Vispronet

2/7/19

We ordered six table throws from vispronet with yellow being a primary color. While two of the table throws were printed correctly, four of them were more orange than yellow. At first the sales rep blamed this on us - saying we didn't call out a PMS color. In previous orders we had never used a PMS color and they were printed fine. We don't need an exact color match - but they can't be a completely different color. Upon telling the sales rep this information, she told me it was because they changed fabrics and did not notify customers who had not ordered in the last six months (another excuse). After sending photos showing the yellow and orange throws side by side showing that this is clearly not our fault and was a printing/quality control error, the sales rep offered us a 20% discount on a reprint AFTER we pay to mail a table throw back them. Excuses after excuses to blame the customer instead of taking accountability for their own mistakes. This is the second time we have experienced beyond poor customer service from this company and will be taking our business elsewhere.

Do NOT trust their website reviews! There is a reason they have high reviews on their website - because they do not engage in review sites that are unbiased and say themselves that "comments that are excessively negative will be removed.

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Kristi T.'s review of Vispronet earned 2 Very Helpful votes

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