Vispronet

The customer service at Vispronet is shockingly bad. I've truly never been treated as poorly as I am right now in fighting to get refunded for a mistake that they made on my order. I'll be telling everybody who needs printing to avoid their company at all costs.

I have been trying to get an order rectified after spending nearly $300 and all items are missing the step stakes that were promised in product description. Spoke to "Julia" who also goes by the name Judy and says they are doing the best they can, they have nearly 1000 emails to sort through, meantime I spoke to her yesterday and was promised they would come up with a solution to the problem. Also said she is the Manager. Poor business practice to sell items, if you do not have the proper supplies as promised. It would be better to deny the order rather than fill it improperly.

I have used Vispronet several times. The last time I used them, the colors were way off on the finished image. They would not accept any responsibility or do anything to compensate other than to say they would give me 20% off of a reprint. If you didn't print it right the first time, I am not going to spend more money for them to not print it right again. The proof that I was sent and approved looked like it was supposed to look. In the pic, the top image is what they sent me, the bottom image is what it was supposed to look like. I will be taking them off of my list of vendors.

After multiple days of trying to get a simple clean logo on a simple one color background they kept just cropping the picture, I spoke to them twice explaining hey it doesnt look like I explained and because I had trouble with the editing page myself causing in premature approval,was told one thing then was told the next day nevermind, basically a giant cluster mess. Will not be ordering my departments flag here, youre better of going somewhere else.

"The colors on the banner I received were washed out and faded looking, compared to other competitor's banners I've gotten.
The material doesn't stay very taut at the edges and bends inward a little.
You can see visible "stitches" of the woven fabric this is printed on when light shines through.
The artwork is also slightly pixelated. The art team asked me to send this at an unusually low pixel resolution. I objected to this, thinking that it would print pixelated, but the team assured me it would not - well, I was right.
I will never order from this company again. I would ask for my money back, but I only just opened the box a month after receiving it, because of COVID cancellations."

After ordering the item, we had a problem with the proof, but got it figured out with a representative. Then we payed extra for shipping to get it in time. After a few days, we still didn't receive it, so we called and they said we still owed $12. What? We paid in full exactly what they asked and they never notified us of this impending balance. They said they emailed us everyday about the remainder, but we checked all of our inboxes (including spam) and had zero emails from them. So they didn't even begin on production. They then said we had to pay extra to one day ship it, even though we already paid that fee. We ended up paying $75 for the original two-day, and then an extra $109 because they messed up. Awful company. Awful service. Total scam trying to get customers to pay more. Do not go with this company. Pay extra elsewhere for better service and quality.

We needed a flag quickly for a high school team event. We were able to developed the art work for the flag online with ease, we then submitted it and then were able to review and approved the design. The Vispronet people were great to work with and got us the flag quickly. It is an awesome flag! Thanks so much!

Very grateful to Vispronet for ensuring my order arrived as early as possible; representative even took the time to ensure I save money on shipping. Product also came out great.

If you're going to enlarge an image, I highly recommend looking into photoshop resizing prior to ordering with Vispronet. Their website doesn't communicate the "image quality warning" all that well, and there's things you can do to your picture before submitting it to Vispronet for your order! Still, the customer service told me my images wouldn't be too pixeled, that they should be fine, and they were right! All came out great.

I order 28 A-Frame signs (had ordered the same sign from them a few years earlier) they showed online photos and specs. I had them shipped to a client's locations all over the state of Texas. The signs that were delivered were totally different. I had signs printed from another location to insert into the frames, but they didn't fit. Vispro said they could send me velcro to hold the signs in place. Vispro informed me that they just didn't have time to update their site and that was my problem, not their's. That they would not discount. My client could gather them all the signs and ship back (at the client's expense) for a refund or tape their signs to the frames. You take a risk shopping with this company. Vispro does NOT take care of their customers. They take care of THEMSELVES.

They are unprofessional and play the "I dont know who you spoke to" game when it comes to reporting an issue or refund. Horrible Experience and business...

So I order this because it is the cheapest custom tent I can find. I expect it to still be working at least. I get the packages in and set them up the next day just to find warped polls and broken polls. I contact customer service and they blamed me even when i showed them the packaging it came in and how it was damaged. Want me to buy a whole new set because of their/shipping mistake. Destini has been the one helping... or lack of helping. To think we were going to order multiple products from them... not anymore!

Do not ever order from this company. First of all, the customer service rep. Is extremely rude, and she has an " I'm right, your wrong" attitude. Who would keep someone there who talked to their customers like that? That's the complete OPPOSITE of someone you would want working for your company! Obviously this company doesn't want to succeed and doesn't believe in "Best Practices". I ordered 2 mini- retractable banners and when I received the "proofs" online they looked like the picture that I sent in, but when I received them in the mail, they were completely DARK and unrecognizable! They were totallly useless! When I called she said I had to send her pictures, well of course your "iPhone" makes it look lighter, (but still looked DARK), and she wrote back and said "We noticed no difference and will not be able to assist you"! Are you kidding me? I have now paid for 2 banners that I can't use and will sit in the corner of my office. This is completely UNACCEPTABLE and no way to run a business. Very disappointed in Vispronet. I will certainly be spreading the message about my experience.

I had a designer create the design I wanted using Vispronet's template.
After much back and forth getting trying to get the system to accept it, I ended up emailing it to their customer service. Their customer uploaded it for me. One of their departments must have edited it because it came completely wrong. Completely!
Their response even though I have emails and time stamps of what I sent is, we can offer 50% off a reorder. Seriously mind blown that I spent over $1,000 for a custom tent and it came late and wrong. Buy somewhere else and save yourself a horrible experience.

We ordered a custom tent in August and paid. Vispronet never got anything done and never called nor proceeded with getting our tent. In Nov I canceled and got a refund. In Jan, I proceeded to see if they got organized and nope they have not. VISPRONET is very unorganized and the customer service has to be the worst I've ever dealt with. DO NOT DO BUSINESS with VISPRONET.