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VisionPros Reviews Summary
VisionPros has a rating of 3.4 stars from 8,515 reviews, indicating that most customers are generally satisfied with their purchases. VisionPros ranks 1st among Contact Lenses sites.
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First order...so far, so good
They never asked for a RX but asked for the billing address to my card so it would work. And now I cant get ahold of a rep over the phone, puts me on hold and then hangs up. No confimation codes but they want you to email them. I had to call my bank and have the order disputed and order a new card. They never got back to me.
The quality is not good. They are daily lenses. I put them in at 7am.by 2pm they are already slimy & starting to get blurry. I cant see clear at all! I end up having to put another pair in just to finish wirk. Then,wn ai get home i have put another pair in.
At my annual exam, I was informed that my lenses were not in fact progressive, and they gave me a print out from the machine showing this. I paid for Progressive lenses and was charged for them.
I contacted Vision Pros and their response was that they contacted the supplier and that they definitely were progressives. They didn't even ask to inspect the glasses. Obviously, your supplier screwed up. They refuse to refund me $140 that I paid for the progressives. They say that they can't do anything because it's past the 1 year warranty.
This is fraudulent business practice and everyone should know that this company does not give a crap about doing the right thing.
IF YOU GET THE WRONG ONES YOU ARE OUT CONTACTS AND MONEY. AND BESIDES IT TAKE 4 WEEKS TO GET THEM BUT I FIND A BETTER PLACE
HORRIBLE. It seems everyone has similar lenses pricing, so I selected VisionPros based on the Shipping & Handling information listed under "Customer Service" at the bottom of their website that states in-stock lenses are processed in 1 2 days.
I selected in-stock lenses and after 7 days it's still not in USPS's system. I reached out first by email and then by phone and the unpleasant Customer Service Supervisor, Kyle, told me that somewhere else on the website it says 3 5 days and even though they say my lenses were in-stock they're not (actually) in-stock at the VisionPro facility therefore it takes longer.
So, it appears I spent $14 to ship lenses that will take 2+ weeks to arrive. And deal with Kyle.
There is no way it cost 13 dollars plus an extra 4 for insurance to ship these two little boxes. I send out mail for my company everyday and I know this is extremely over inflated, then you give the option to donate for a cause? I would have if the shipping wasn't so out of proportion.
This is my second time ordering. My first order shipped quickly and was 100% correct. The only issue I've found is that promo codes don't always work.
Wonderful, prompt and of good quality.
I love them they are perfect and very comfortable fit
Thank Thanks for everything
Would be nice if you could keep the Biofinity Torics in stock. Waiting for them to come in was inconvenient. Otherwise, I'm very satisfied.
VisionPro Customer Service is outstanding and would recommend this service to anyone in need of contact lenses.
First time using this site. Really easy to make my choices. And check out was quick and simple
Slowest company I have ever dealt with! Absolute joke took two weeks to receive my order!
Very satisfied with my purchase.
Quick & easy. No hassle i love it
I'm very pleased and look forward to future purchases.
Quick and accurate. Thanks
Quick, simple and hassle free
From the business
VisionPros offers incredible prices on all contact lenses, eyeglasses, and sun glasses. We are a family-owned online optical store based in Canada. Shop contact lenses and eyeglasses today!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members