VisionPros

Would give zero starts if possible. Garbage nonexistent and customer service, refusal to do the singular job the site exists for; fulfill prescription lense orders correctly. Not only were they unbelievably slow to dispatch and deliver the order, it was completely wrong. They then proceeded to copy/paste replies for an entire email conversation whilst refusing to deal with the issue described. I received nonprescription lenses when I paid for prescription. They would like to now take the money and run whilst placing the blame on the customer for their incorrect order processing. Also the reviews on the website are fake, they are shown as 'testimonials' and there is no way for you as an actual customer to submit a review on their site regarding your order, thus they pick and chose the 'testimonials' in their favour.

I received a box of defective lenses. I jumped through all the hoops required in order to remedy the problem. After numerous chats, I was told they were unable to send replacements or give me credit. I would not recommend this business.

Contacts were fine, but terrible customer service. Priority shipping stated 1-3 days so paid extra as needed them ASAP. Ordered on a Tuesday & got them the following Monday. Instead of trying to be helpful when contacting them all I got was a list of excuses as to why that was acceptable.

Ordered some Chopard sunglasses from Vision Pros USA. They arrived damaged so I wanted to send them back. They only give store credit. Turns out they are located in Canada. They won't cover shipping so I have to pay to return them via international post at my cost which is super expensive. I thought it was USA? So now they sent a second pair and they are damaged as well and won't take them back. They won't give store credit either. And to top it all off they are dismissive and rude by email and chat. DO NOT do business with these thieves. You will regret it immensely.

I have received contacts lenses that are burning my eyes. I have been wearing contact lenses for over 20 years now and it never happen to me before. The costumer service is looking for 100 excuses for not accepting my exchange for a new box

Be aware that even if you pay extra for expedited shipping, your order will take roughly 2 weeks to arrive. With something as crucial as eyewear, a company shouldn't over promise and under deliver. Has happened more than once, and when you try to address it they just throw tracking numbers at you with information that isn't updated.

Ordered and paid in full with expidited shipping on DECEMBER 13,2022. Delivered FEBRUARY 6,2023.
No answers from customer service. No explanations. No refund of shipping. No customer service.
I will. GLADLY pay more to have questions answered and less than 2 month delivery for TWO BOXES of contacts. Never. Ever. Again.

I ordered contacts about a month ago to specifically make sure I had them for my trip (and by the time my recent ones ran out). Not only have they not arrived yet, but I received an email today saying they are on backorder and not available yet. They haven't even shipped them yet! At this point, I wish I didn't order them at all. I only ordered from this company as in the past it would take about a week for me to receive them. Looks like I may have to go elsewhere for my contacts now as this is very disappointing. :(

I placed an order in March for Acuvue lenses - I was told that the lenses were on back order due to supply chain. I was patient but a month went by and i had to order anther brand from them. They then sent emails (June 10th) to me saying they were in and would ship in 72 hours - this was all lies. I returned from Europe over a month later and still no lenses. Every email said they would be shipping soon

Use to buy my contacts from here but they switched everything over and lost all my info. Maybe it was for the best lens.com is cheaper for the same contacts. Wouldn't recommend buying from here anymore.

I would not have been encouraged to write a review had it not been for the terrible response I received from customer service. I purchased contacts on 5/14/2020. The tracking advised that I would receive these on Friday 5/22. They also advertise on their website that shipping is 4-7 days. It is now 5/24 and the package isn't even on its way to my home. This is 10 days from when I purchased them and 9 from when they were supposedly shipped. I reached out to try to find out when they would arrive so that I could make other plans. Not only was my question not answered, but I was advised the obvious "it would arrive later than expected." That was it. Just an obvious answer that did not help me at all. I'm ordering contacts here, not a sofa. Time is of the essence. We have been dealing with a pandemic for months, if that will delay times then do not advertise 4-7 days. I'm really disappointed and will go elsewhere.

They held my order do a "back order" for my left and right contacts. My right eye strength is the same as my left eye,,,,, the customer service rep could not put 2 and 2 together when I asked him just "ship what you have..." Since then they order has taken 2 full weeks to ship. Looks like it finally arrived today but still waiting on the other half of the contacts, which are still on back order. I would rather pour bleach into my eyes then order from this place again.

I have been ordering from this company for years and this is the first time I had a shipping issue from them. I placed an order on Friday 06/07 at around 4pm here (I'm in NY and it's EST time) so the order should've been with the company by 12nn. I paid for $20 expedited shipping to get my order by Monday, 06/10 so I can get it in time for use. Turns out, I just got the email that my order was just fulfilled today, 06/10 and won't be delivered until Thursday, 06/13. They placed my order under FedEx international Economy which takes 4-5 days to arrive. What's the point of paying expedited shipping then? I can say I am at fault for not ordering much much earlier but I just got my updated eye check up that Friday and figure I should get it ordered that same day. Customers, make sure you're aware of their shipping info! They don't operate on Weekends! Also, keep in mind when order a certain shipping option because they don't follow it as ordered!

At my annual exam, I was informed that my lenses were not in fact progressive, and they gave me a print out from the machine showing this. I paid for Progressive lenses and was charged for them.

I contacted Vision Pros and their response was that they contacted the supplier and that they definitely were progressives. They didn't even ask to inspect the glasses. Obviously, your supplier screwed up. They refuse to refund me $140 that I paid for the progressives. They say that they can't do anything because it's past the 1 year warranty.

This is fraudulent business practice and everyone should know that this company does not give a crap about doing the right thing.

I previously used CLC to order contacts and decided to give Vision Pros a try. It will be over two weeks (11 business days) until my order is fulfilled. My delivery location is in downtown Toronto and I usually received my order in 1-3 days from CLC. After I hadn't received a shipping notification within 3 business days after placing my order I contacted their support asking them to ship the item or cancel the order. They informed me that they don't stock the item I ordered (the stock of the item is hidden under product description drop down and not apparent anywhere else on the product page or the checkout process) and it would take 3-5 business days to receive the item from the supplier and an additional 1-3 days of shipping. They threatened to charge me a 10% restocking fee despite the fact their website says items that have not shipped are only subject to a 3% fee to recoup credit card fees so I did not cancel. I paid for priority delivery and the shipping label was created on a Monday. Delivery has been delayed for a full week and the reason for the delay listed on Canada Post website is "Item was received by Canada Post at a different location than expected.". This company has failed in every aspect, from website design (lack of clearly presented information about order fulfilment), customer service, and shipping. I cannot consciously recommend ordering from this company over its competitors.

Some items are listed as NON-STOCK ITEMS
Which means that they have to order it from somewhere else
And then wait for it to arrive before shipping it to you
Which may take 2-3 weeks Before they ship to you
So
Do not pay for express shipping

Because you will not receive your order in 2-3 days

So wierd

HORRIBLE. It seems everyone has similar lenses pricing, so I selected VisionPros based on the Shipping & Handling information listed under "Customer Service" at the bottom of their website that states in-stock lenses are processed in 1 2 days.

I selected in-stock lenses and after 7 days it's still not in USPS's system. I reached out first by email and then by phone and the unpleasant Customer Service Supervisor, Kyle, told me that somewhere else on the website it says 3 5 days and even though they say my lenses were in-stock they're not (actually) in-stock at the VisionPro facility therefore it takes longer.

So, it appears I spent $14 to ship lenses that will take 2+ weeks to arrive. And deal with Kyle.