At my annual exam, I was informed that my lenses were not in fact progressive, and they gave me a print out from the machine showing this. I paid for Progressive lenses and was charged for them.
I contacted Vision Pros and their response was that they contacted the supplier and that they definitely were progressives. They didn't even ask to inspect the glasses. Obviously, your supplier screwed up. They refuse to refund me $140 that I paid for the progressives. They say that they can't do anything because it's past the 1 year warranty.
This is fraudulent business practice and everyone should know that this company does not give a crap about doing the right thing.