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ViralStyle has a rating of 2.2 stars from 8,001 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ViralStyle most frequently mention customer service, poor quality and christmas gift. ViralStyle ranks 27th among Marketplace sites.
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Placed an Order in May-Received email that Order would Ship on June 10th-Numerous contacts as to where my Order was ended up being told it was on the way-FINALLY received on July 2nd. ViralStyle Sucks! Don't waste your time because they DON'T CARE ABOUT CUSTOMERS!
I needed an item that I had received from one of the vendors returned. I worked with a gal by the name of Ana. She was great, she took the time to listen to my issue and concern. And offered to reach out in regards to several questions I head directly for the vendor. She was very helpful, polite, and professional! Thank You for representing ViralStyle well, Ana! It makes shopping with you all, a lovely experience!
I purchased 3 of the limited edition fast and furious shirts. When I received them, my son noticed that there was a spelling error on all 3. I contact customer service to see what could be done. Their response after seeing the pictures i sent them, is "that it was advertised with spelling error and I still purchased them." They will not replace them or exchange them. They are willing to refund my money but i would have to pay for the return shipping. Seriously? I feel like they knew about the spelling error but just didn't care. Yes I am carrying on about a spelling error because I spent over 100.00 for tshirts that are not right, and that their customer service is lacking.
I ordered my back in May 2020 and here it is late in June and I still have not received anything yet... I am so angry and I'm sooo not satisfied with this company.
Mask is made of cheap polyester with one single piece of polyester put through the sides of the mask for ears. You cannot get any protection for this mask. Overpriced and underwhelmed, Don't waste your money.
I paid for a couple products on May 18th for fathers day. Its now been over a month fathers day came and went already. I contacted them multiple times with reciepts from both purchases and now they just don't respond at all. I'm out $30 and I can't get anybody to do anything about it! Only gave 1 star because I can't give less! VERY UNSATISFIED!
I ordered this item for Father's Day and was too embarrassed to gift it. The lettering is incomplete and starts on the bottom of the hoodie instead of on the chest area. I have reached out to the company but have not received a response.
I ordered a shirt on June 5th to be here by Fathers Day. The order is still in order status. I've written them 3 times and they haven't replied back. Don't buy anything from this site. Scammers.
I cannot track my order with the order number they gave me
This company needs to be shut down! I ordered 3 shirts of the New edition basketball shirts. It looks cheap not even close to what the picture was the picture itself was way smaller than it should be on the shirt. The shirt itself is a cheap shirt that will be damaged and discolored and holey or stretched out and shrunken on the first wash. It's a New Edition basketball shirt with Kobe, Jordan, Leviton no where on the damn shirt says New edition like they featured on the shirt. I'm so freakin pissed and disappointed with this company.
Long waiting time no oversees considerations very very costly and poor communication... no tracking
Never received my order. Still waiting on a response
I ordered a promotional face mask on FB from ViralStyle on May 4TH. Today is June 4TH still have received my order, but am getting every excuse known to man by these people. They refuse refund my money. DO NOT SHOP WITH THESE PEOPLE!
Costumer Service doesn't reply to any support tickets.
I did order in the beginning of march nothing so far almost 3 month's later...
Order can't even be tracked anymore
Ordered 2 t-shirts, so far only received 1... Graphics are faded, blurry and blown out... really poor quality.
OMG... talk about stupidity. They have sewn one piece of continuous elastic through the top and bottom, instead of through the sides. Don't waste your money
I bought 10 face masks from them & they are crap. They are no way look like the ad shows. The seems are not finished, the elastic is stretched out, there is no nose piece. The fabric is extremely thin & I can see through them. There is no lining at all. It is a simple piece of fabric that looks like it was put together by a child. And the seems with the elastic are the ones that are sewed shuts the other 2 sides are not even sewed, they are left cut open. When put on there is so much extra space on both sides I could fit my hand through it. For paying over $200 I am extremely disappointed in the quality of the masks. During this coronavirus time I expected to purchase masks that would work. These wouldn't work at all. I contacted them & requested my money back. I have to wait until all are delivered & then return it to them using my money & wait for them to process my return which I was told could be 2+weeks. I will never purchase from them again. Extremely disappointed.
I ordered a poster a week after the super bowl, didnt recieve it until Feburary 18th, product was horrible, couldnt make out any of the words and I swear my printer at home could do better. I contact customer support they had me take photos and said I could send it back, I mail it back which cost me a extra 5 dollars on top of my 35 dollar poster purchase. 2 months later viral style continues to ignore my emails a majority of the time, when they happen to open it all they ask for the same tracking number I've given them numerous times and they dont reply after and then the service email is ended. This is by far the worst company I have ever dealt with, I'm 40 dollars in on a poster I now dont have, and they will not communicate with me. Is there anything I can do? My name is Robert Stocklaufer and I'm proud to say this company is a bunch of Crooks.
Save your money. Low quality crap that takes forever to arrive. Bought a clock. It came as a kit with cheap components and a blurry print. Customer service was terrible. I have heard that the company is a pain for refunds as well.
Answer: To assist you better please reply to this email support@viralstyle.com with your order number and we can better assist
Answer: Hi Mike My name is Wayne, and I'm also in Australia, - Melbourne. And you are doing the right thing buy not buying a shirt from Viralstyle. If you check the net there are a Lot of Unhappy Viralstyle customers, and I am another one. I also had a bad experience with this Shonky American Company. I was sent the Wrong T Shirt. And a lot of the complaints of Viralstyle relate to people receiving the wrong item, not what they ordered. Basically the problem is this is just a Money Hungary Company. They are More interested in the Mighty Dollar than providing a Decent Service. They have no Morals or Business Ethics. I'll explain, and lets just keep to shirts / tops for the moment. And yes they 'List' a lot of tops, and then add Different sizes, so there is a chance that not every design, type and size will be available. But Viralstyle Never message the buyer to inform them that their ordered top is out of stock / not available and offer the Buyer a refund. This IS their Problem, they Never offer a Refund, Yes the Mighty Dollar Drives this company. So they just send out another Item, and in doing this, acquire another sale, more incoming Money. And When they know they don't have you ordered Item, they put up the Wall to Block you from contacting them etc etc etc I Never got the Conformation Email, are not able to log into Viralstyle, and then tried to use the 'Forgot Password' email service, but that did not work, the Live Chat would not work for me, and was told was temporally out of service. YEP, they just don't want to talk to you, but they are very willing to take your MONEY
Answer: Please return item to 4618 Eagle Falls Pl. Tampa, FL 33619 and we will happily refund your order. PLEASE NOTE Our policy states that if the buyer receives the exact item the buyer purchased, and is not satisfied with the product, the buyer will be refunded in full for the item and the original shipping costs. The only requirement is for the buyer to return the item within 30 days of delivery. The buyer will be immediately refunded once the item is received. The buyer is responsible for return shipping.
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