VintedReviews 570

I'm writing my bad experience with the platform, have been using this platform for at least 1.5 years and have an account (hengame******* you can check it out) with more than 200 positive comments not even a four star comment. Then last week I put a creatine monohydrate in my drawer. Didn't know it's not allowed to sell on Vinted and also because it suggested me the price and I saw the exactly similar products that have been sold on Vinted.then without any warn or nothing I piped up with a message that was saying they decided to block my account permanently! And when I left them a ticket which is the only way to reach them and in fact they have the WORST CUSTOMER SERVICE EVER, they didn't answer me and after a week they just sent me A copied message which was unfortunately they can't do nothing, I swear they don't even read my messages and they didn't even check my case. I don't know what to do. I really suggest not to trust this platform at all, they can block your account without any reason and they wouldn't even respect you to warn before. Even after being a perfect and loyal person on their platform! Don't keep so much money in your account :) thanks for your time

The item I bought got lost and Vinted refused to help in any way. They even marked the item as received, despite me saying that I didn't have it, so that I have no way of getting a refund. Dpd have even confirmed that they lost it! I've read a huge number of reviews from people who have received the same treatment when an item has gone missing - Vinted can't do anything because of their 'procedures'. I used to be a big fan but not anymore - I've lost a lot of money.

Be very careful. If you get a listing removed because it does not comply with their rules, but it does. Also if they make a mistake and remove a listing for duplicate listing and it's not duplicate. Two strikes and you get blocked. Once you are blocked it impossible to get unblocked. You will no longer be able to even purchase anything on vinted. So my issue is with vinted itself. Mostly I have had pleasant experiences with both buyers and sellers. A few times I have received an item not as described and had to pay return postage. But all the excellent purchase I have made, easily makes up for them.

The customer service at Vinted have created a set of rules that allow them to tell you they cannot help. I lost money on minted through their rule of not giving any kind of guarantee to the sale. When these kind of things have happened before on eBay or Amazon they immediately refunded me, but vinted just send out condescending messages saying "we understand and are sympathetic, but we won't help you"

I have been blocked for selling something that I didn't realise may have been replica ( I brought this of someone on Facebook) I was blocked instantly. I have tried to make another account however that is blocked to, I have contacted the team however you never get to speak to someone and it is appalling.

Some people are genuine like myself and have been blocked straight away. It was a genuine mistake from myself and stupidity for not looking for barcodes/labels first ect. However I felt as if I should have received a warning message before being blocked completely straight away.

Some of us are just trying to scrape round for the extra cash to make a living.

I do not recommend, however I have since been using Depop and have not found any concerns as of yet.

https://www.reddit.com/r/vinted/comments/13cytaj/most_blatant_scam/
Beware of vinted - the site if full of scam artists selling fakes and participating in mail fraud. I was sold a fake item, I returned it and the buyer denied it was fake and then denied that she received the item, saying i sent back an empty bag. Now my money is held and I don't have the item. The seller was a professional liar and a fraudster. Vinted have been made aware but their customer service is beyond TERRIBLE and they don't even have a live number you can call. This is a fraudulent company allowing fake resellers and placing the burden of evidence on innocent unsuspecting buyers to prove otherwise while they are being scammed and mail frauded. Be very very careful when buying anything on this junk Lithuanian owned organization. Completely lacking in any morals or ethics. I will update this post when I find out how Vinted replies and actions my complaint. Watch this space. Though, I don't see any replies from Vinted on trustpilot and they have over 42% negative reviews - that is nearly 1 in 2 people have had a poor experience. Stay far. Far way.

Customer assistance is dreadful: they ask you the same questions over and over again, get your name wrong, expect you to deal with a courier that they booked and impose arbitrary time limits for your responses but can take as long as they like to refund money

Terrible. To Avoid. Negative stars. Dont waste your time with this app. No way to messgae buyer or seller before purchasing. No stock photos. Return policy at your own expense. They block your listings without verification. Always have to email them for them to see they messed up. Customer service is careless and doesn't even read. Feels like you're dealing with useless robots.

Bad experience which has had on going consequences.
Parcel not delivered
Was entitled to refund but altho i did not press 'all ok' key i went thro to report my complaint. It then asked me to confirm which i did assuming i was confirming my complaint. Vinted have read that i confirmed delivery so no refund.
I have contested and reported but customer service appallling. As i am 82 and got cancer i am not doing anymore dialogue but referring to Trading Standards. It is not money but ethics.
Beware. Watch what you do

Waste your time and clobber on Vinted. Useless Customer Service. Scammers will buy your item and want to keep it for free with false claims of 'not as described'. Vinted would force seller to accept the return in 2 days otherwise refund the buyer. If return is accepted, buyer will damage the item before returning and Vinted would refund the buyer anyway even when the damage would be reported. Complete scam.

I wish I could rate this company 0. I purchased a dress from a seller, that due to it arriving after the date expected was returned to sender. No problem at all, I have had this happen with other items and the seller have marked it as returned and returned my payment.

Not this time. Scammer seller named Florencebm on Vinted has refused to refund me despite confirming she has recieved the dress back (which she can now resell for more money).

Contacted Vinted expecting this to be resolved, and they have told me there's nothing they can do. They have stolen my money and allowed the Scammer to keep their account active!

As someone who works in Customer Experience this is the worst customer service I have ever recieved. I will be escalating this matter in due course.

AVOID AVOID AVOID.

Please steer clear of this company. They are a bunch of scammers. My daughter bought clothes for 70 euros, a significant expense for her. Unfortunately, the package never arrived and was sent back to the sender. The sender never received it, and at first, they my daughter was ok because she had paid extra for customer protection (she was sure she will get the money back). However, after a few days with no package and no refund, my daughter was heartbroken. She's only 14, so on behalf of her I have contacted the customer service.
What a joke that turned out to be. I had provide them with the tracking number and my daughter's transaction details. At first, they couldn't locate the transaction. Ok, weird. They asked for a link to the seller, and I sent that as well. But then they claimed they couldn't find it in their system. When I sent them all the screenshots from my daughter's account, the conversations with the seller, the tracking links, and even screenshots from the advertisements and the seller's profile, they had the guts to say the photos were too small! I couldn't help my frustration and provided them with a basic guide on using zoom options and created a PowerPoint presentation from the screenshots. It's simply ridiculous. They have the shipment number, and yet they can't track the package? STAY AWAY from this company and please ensure your children do too.

Exactly as per the title. How dare Vinted let honest buyers be left out of pocket when faced with dishonest sellers. This is outrageous. Again, big companies against little people and we lose. It's time for change.

F you can
If you can, avoid dealing with this company, they take your money, take a *protection fee* which is not worth the paper it's written on.
When a parcel turns up which you didn't order it takes the power of the gods, like parting the dead Sea to get anywhere, remember what I said... you've paid a protection fee,...
Take your money and run company, customer service... non existing... just run through the motions. IQ's drop dramatically
When you have a complaint, just a "read off a que card" rubbish!

Absolute joke of a company. Still now haven't received my item and the tracking information is still on there for proof saying it hasn't been delivered. Yet there's nothing Vinted can do. SHOCKING do not recommend at all. Pictures to follow of how poorly they handle customer service.

My parcel shipped on 12th October and now 2nd of November Vinted say wait another day refund my money that's the honourable thing to do it seems customer service is not fit for purpose Vinted is broken

The first time I used Vinted and the courier company damaged my item. The buyer confirmed to Vinted that it was packed according the rules on their website but Vinted somehow decided that it wasn't (of course they don't want to compensate me anything). So, I lost my parcel, I lost my money and Vinted just says "sorry". Unbelievable! Never I will use Vinted again and will not recommend it to anyone! Disgusting company