AVOID this company. This company has charged me more than what the receipt said and more than what was agreed to upon the point of purchase - reading through other reviews it looks like this company does this often! They ended up charging me more than $100 more and while talking to multiple customer service reps they blamed me for not knowing how to order wine online - they literally said that to me - and then when I was transferred to the supervisor she said the same thing as the reps and refused to apologize for how I was treated or that I was charged more than the receipt - I even sent them the digital receipt they sent me to show the difference and still haven't been credited. Absolutely avoid this company.
I got their first offer of wine - 6 bottles nice selection. I called to cancel the next shipmen but they said I was too late. They shipped the next shipment - 3 selections 2 of each one and the total cost $144.06 - That works out to $24.00 a bottle. Totally unhappy and feel that I should warn people. I cancelled on the 20th of February which they would not accept. Just received the wine today 3/6/2018. Other wine clubs have much better selections.
Thank you for providing us with your feedback. We would like to apologize for any confusion in regards to the promotion you enrolled into. The offer is for 6 bottles on a monthly basis (can be customized) in exchange for American Airlines miles. Our goal as a wine provider is to ensure that our members are able to thoroughly enjoy any wines that we send out, whether that be for the casual wine drinker or the die hard connoisseurs. We do put a great deal of care and consideration into the selection process when choosing wines, but we realize wine is a completely subjective experience, and we want each and every one of our members to be absolutely content with every bottle. For that reason, we offer a satisfaction guarantee and love when our members make use of it to ensure they're enjoying their selections. If you come across a bottle that you feel is under par to your preference, please let us know so we can take care of you! In regards to your 2nd club shipment. We ask members to make alterations to the shipments prior to them processing to avoid them being shipped out. We apologize for any inconvenience in this matter, as we do try to make this information known. You can simply not accept the shipment and return it back to our warehouse for a refund. We would like to thank you for trying Vinesse, cheers.
No confirmation email. Tried to blame me for incorrect t email. Used knock off 3rd party shipper wh lied about delivery attempt (GSO) whoever they are. Shipping company wanted me to be home a whole day for another delivery attempt. Told them forget it. I was home the first time when they said they were delivering. Just a bad taste whole transaction.
Hello,
We're sorry to hear about your first experience with us. Would you mind sending us your member number in a message so that I can take a look into this issue for you please?
Vinesse wine club is a total ripoff. Wine sucks and is overpriced. You cannot cancel an order even if it hasn't shipped yet. It is easy to sign up and become a member but hell to terminate membership. Customer service might as well be a robot because they repeat the same stupid answers over and over. Nobody there can think, make decisions or escalate an issue. They thrive on suckers joining the membership and not paying attention to the cost or quality of wine. If companies were smart, they would make it as easy to terminate a membership as it is to join. Why? Because it reduces the risk in joining back up if the member starts to miss the product later on. But, if they are hell to cancel then you can guarantee that people won't come back. Not only that, if you make it hell to cancel then you leave a bad taste in customer's mouths and they will talk badly about your product until they feel vindicated.
Hello Blake,
We are sorry to hear you did not enjoy our wine. We do have a satisfaction guarantee on all of our bottles and would be happy to send you replacements if you would take a moment and send us a direct message. We apologize if you had any trouble cancelling your account, one phone call to us and your account is always cancelled immediately. Our shipping process does take about a week but this is to ensure the shipments are on temperature controlled trucks and no damage comes to the product. At that point we are unable to cancel the shipment in process but there is no obligation to receive the shipment and no obligation to remain a member. Please give us a call so we can have a manager take a look into your experience. Thank you.
I called the company to put future shipments on hold as I would be away and then would be moving. They shipped anyway. I called their customer service. Their rep apologized and told me I would get a full credit. Then I got an e-mail from another customer service claiming they notifiied me by e-mail that they were resuming shipments, and would not be giving me a full credit even though I scheduled with UPS to return the complete un-open shipment.
I had an order that was on auto delivery. I was sent a email saying that it would be delivered on a certain date and was given the UPS tracking number. I waited all that day and never received the shipment. According to the UPS tracking number it was never picked up from the warehouse. I called them and cancelled that and the rest of the shipments. They then charged me $40 in UPS return and restocking fees? It never left their warehouse. This place is a rip-off. When I sent them a complaint they never responded.
I accepted a Vinesse intoductory offer that assured no other shipments would be made "with no committment - you can accept, decline, delay..." However, weeks later I noticed a charge of $156.17 by Vinesse. I immediately called and was told I had agreed by phone when I accepted the introductory offer to monthly shipments. NOT TRUE. But he said I could reject the shipment which required a signature. UPS deposited a case of 6 bottles of plonk on my doorstep -- no signature. The wines are unknown - not really useful for cooking. Although i cancelled "membership" I keep getting new offers from Vinesse and for an upgrade to the "Elevant Society"! BEWARE
I was a member for 4 months. Signed up through a promotional offer promising miles. Miles were credited behind schedule (10 weeks instead of 6-8 weeks as promised) and only after I called twice. After that, it was a similar struggle to get the promised miles following every shipment.
I signed up for the "value" offering called American Cellars Wine Club. 6 bottles ended up costing ~$125 per shipment. The wine was terrible. Literally everything they shipped was bad. At $21/bottle, I'd say this quality wine was overpriced by 3x.
Cancellation experience was also bad. I called to cancel and 3 days later they still shipped a box. I ended up refusing the shipment but they went dragging their feet on the refund, providing endless excuses. I ended up filing a chargeback request through my bank.
To sum it up... In exchange for your cash, you get some mileage bonus, some headaches and a lot of bad wine. All in all, it was not worth it.
I joined one of their clubs for $89. However, I was denied as I had already tried one of their promo offers a few months earlier. Rather than cancelling my shipment, Vinesse Wine decided to ship it anyway, but charge me full price of $199 without my knowledge. When I tried to cancel the shipment, they said I had to apply for an RMA and be charge shipping and a restocking fee. Very, very shady business practices. I just cancelled my account and disputing the charge. The wine will be returned as no one will sign for the shipment.
Dear William,
Thank you for your review. We are sorry to hear the outcome of the recent wine club membership experience. With our wine club promotional offers, along with the details of the promotional offer, the terms and conditions are also provided. If a member had previously taken advantage of a wine club promotion, they would not qualify to take advantage of another promotion for 24 months. I apologize if this information was not previously reviewed prior to the wine club order being processed at the regular wine club price and being shipped. I would like the opportunity to further review your wine club membership account in effort to offer a resolution to this matter. I currently do not have the information needed to locate your membership account and identify the wine club shipment in question. At your earliest convenience, do you mind sending a direct message from this site with your member number or contact information? Or you may call our customer service line at 1-800-823-5527. Our office hours are open Monday - Friday, from 6:00 AM PT - 5:00 PM PT. Thank you for your time.
Just like all these other reviews, I saw a charge for wine that I did not want on my credit card! It had not even shipped yet and they would not cancel it. They insultingly offered to show me the terms and conditions. Forget that, you can deal with my bank. If you want to correct this I can be reached at *******@yahoo.com. Otherwise you will receive a chargebank from Chase Bank.
Hi Brian,
Thanks so much for reaching out, and we're sincerely sorry for the confusion here. It looks like your shipment was cancelled and we were able to stop the processing before it left our warehouse, so it does appear that everything is resolved regarding your account. Please feel free to reach out to support@vinesse.com. If there's anything additional that you should need, and again, we really apologize for the confusion here. I'll be reaching out to you, personally, to ensure that everything is resolved.
Best,
Vinesse Wines
Stay away from this service nothing but nightmares with damaged products with no resolution to complete inability to reach a customer service representative. Invalid phone number on website and unmonitored email. My last resort was to file disputed charge with credit card and BBB.
We're very sorry that a shipment in route to you was damaged via the courier. We send out replacement shipments upon return of the shipment, as the courier contacts us about the damages. Our customer support number is 1-*800)-823-5527, as listed on our website. The hours of operation are Monday-Friday from 8:00AM-5:00PM PST. If you are looking to contact us outside of our business hours, you can send an email to Support@Vinesse.com. A representative will contact you within 3 business days. Again, we apologize for your negative experience with us.
The quality of the wine is not what I expect for a $30 bottle. My subscription box came with 6 bottles for the price of $162. The quality of most of the bottles is a $5 wine. That disappointing. I tried to return my box and they would not give back my money, just store credit. Obviously, I didn't want any more from Vinesse…I would rather go to the store and pick for myself.
I ordered my 1st shipment and 3 weeks later I still have NOTHING, they said the 1st order was lost and offered to send a replacement. That was 10 days ago and it still says processing. After reading all the comments on this site, I cancelled my bank card and ordered a new one. I will be d*mned if I am going to let them pull money from my account.
Ordered an initial wine shipment from Vinesse. Several week later, I was notified by UPS that another shipment was on it's way. (I never authorized nor requested additional auto shipments). When UPS attempted delivery, I refused it and waited for a credit to my credit card account. After 12 days I had seen no credit, so I called Vinesse customer service. I was told that they would send my an email which I had to cimplete and return to receive credit,
When no email was received after an hour and 40 minutes, I called again. This time I was told that they would send the email again. After waiting 20 minutes for the second email, I called my credit card company and reported the issue.
Beware of this company!
Have gotten a reply. Now they are willing to a portion of my money back. $83.72 of $123.49. They want to charge me for shipping and restocking, on an auto ship I never knew about or had the chance to cancel.
When I joined Vinesse I was not aware of any recurring membership fees. My first two shipments contained drinkable wines, but they were probably not worth the amount charged. The next two shipments contained wines that were not very palatable, and not worth the price. Vinnesse then withdrew a $30 recurring membership fee from my account, without warning or notification. This was the tip of the iceberg, so I cancelled.
I signed up through my MileagePlusExporer card. I'm a wine lover and the offer was 2,500 miles when you sign up with Vinesse and 4,000 additional miles AFTER the second shipment. After the second shipment was on it's way and I had paid for it, I called Vinesse and cancelled. The first 2,500 points were in my account and after a month and a half still no 4,500 miles. I just spoke with Vinesse and they said since I didn't keep my account active 21 days after my second shipment I would not be receiving the 4,500 miles as advertised. Total scam and fine printed me. Go with a different company that doesn't try to fine print you. I
Hello,
Thank you for providing us with your feedback. We would like to apologize for any misunderstanding regarding the miles promotion you enrolled into with us. Our goal as a wine service provider isn't to cause confusion with these promotions, as we do try and make the information known prior to an enrollment. We do show that the membership was cancelled online through the Member Service Center before you had reached out to us via telephone in regards to the miles inquiry. Again, we would like to apologize for any misunderstanding in regards to the promotion. Had the cancellation occurred over the phone or with a rep over our Livechat feature, this information would have been disclosed to you prior to a cancellation being completed and we would've offered to place a hold on any/all shipments instead of cancelling, as you can hold shipments for up to 6 months at a time. We would like to thank you for trying us out, and hopefully with this information you may consider us in the future. Cheers.
They lie. The refuse to issue credits when they are due. The do not return phone calls. They do not cancel memberships when requested. Then after you return what was not ordered they charge outrageous shipping and restocking fees.
They send you a shipment when you have discontinued the subscription and charges you for the shipment. When we called to flag this, they told us to send it back by paying $35 and they will minus 15% to the credit for restocking fee. Total bs
Hello Jane. We appreciate your feedback. We do not continue to charge members after they have cancelled their wine club membership. It sounds like the shipment you were charged for began processing before your membership was cancelled, and since it does take a few days for charges to process, this could be why you did not see the charge until after you cancelled your subscription. We do have a return policy for shipments that are refused by the member or for failed deliveries, but we are open to discuss if there was an error in the order processing at the time of cancelling a member's subscription. We would appreciate the opportunity to look into your account and review the event that took place. Please contact our customer service center at 800-823-5527. Thank you.
I ordered the special offer for 29.99 AND emailed several times because I could not log on to my account and I wanted to cancel in FebruARY after delivery, somehow I was still charged 144.56 on my bank account in May 2018 and also I received a "preview" according to rules I did not react to that preview I was still charged and of course never received shipment for 144.56. I have disputed the charge with my bank and emailed again, I hope that no further charges will appear on my bank account.
I thought the wine was awful. Out of the 6 initial bottles I could tolerate 1 of the bottles. I did not have the problems everyone seems to have had with customer service. I was, however, charged $260 for my second shipment. I called immediately and asked what the price was for. Customer service did fix it right away, but I have to wait weeks for the refund. I'll be interested to see if I actually get it. For the wine they sell, it is not worth the price at all. Even Costco's cheap wine is far better than this wine
Hello,
Thank you for providing us with your feedback. We're sorry to hear that the wines you received hit short of the mark. Our goal as a wine provider is to ensure that our members are able to thoroughly enjoy any wines that we send out, whether that be accompanying a dinner meal or enjoying a glass or two at a social gathering. We do put a great deal of care and consideration into the selection process when choosing wines, but we realize wine is a completely subjective experience, and we want each and every one of our members to be absolutely content with every bottle. For that reason, we offer a satisfaction guarantee and love when our members make use of it to ensure they're enjoying their selections! Our members' satisfaction with the quality and value of our wine selections is our highest priority. I can check on the status of the refund for you if you can provide me with a member number or some other information so that I can access your membership (I'm unable to with the information provided).
Overview
Vinesse has a rating of 1.6 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vinesse most frequently mention customer service, credit card and wine club. Vinesse ranks 100th among Wine sites.
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We do sincerely apologize for your recent experience with our company. We do see that you placed an order for two twelve bottle Grabbag packages. When the quantity is marked as two, our system recognizes this as two separate orders. We would be more than happy to issue a credit for the difference in price back to your account. However, we do see that a recent dispute was placed on this transaction with your bank. Unfortunately, when a charge back is placed our system restricts us from issuing any further refunds to your account. In order to get this processed for you, we will need your bank to fax us in proof that the dispute has been removed for that charge. Again, we do apologize for any misunderstanding in this matter. Thank you and have a great day.